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- Tasks: Lead and scale the UK Account Management team to drive customer retention and revenue growth.
- Company: Join Dext, a fast-growing fintech transforming bookkeeping with AI and machine learning.
- Benefits: Enjoy flexible working, 25 days off, private medical insurance, and mental health support.
- Why this job: Be part of a dynamic team making a real impact in the fintech space.
- Qualifications: Proven leadership in Account Management or Sales, preferably in SaaS or high-growth environments.
- Other info: Diverse and inclusive culture that values every voice and encourages innovation.
The predicted salary is between 80000 - 100000 £ per year.
Dext is a fast-growing fintech transforming bookkeeping through AI and machine learning. Our platform empowers accountants, bookkeepers, and businesses to simplify accounting processes and make smarter, more timely financial decisions. In 2024, Dext joined the IRIS Software Group, further strengthening our ability to deliver end-to-end accountancy solutions. We have achieved 99.5% data accuracy, saved over 35 million hours of manual data entry, and are trusted by 12,000 firms and 700,000 businesses globally. With integrations across all major accounting software and over 11,500 financial sources, we are proud to be at the forefront of innovation in the accounting space. Our Revenue Organisation is central to our growth, and our Account Management team builds long-term customer relationships and unlocks value across our partner base.
The role, what you will do:
- We are looking for a Head of Account Management to lead and scale our UK Account Management function. This is a senior leadership role responsible for driving customer retention, expansion revenue, and delivering an exceptional partner experience.
- You will build and inspire a high-performing team, shape our account management strategy, and play a key role in Dext's UK leadership team.
Revenue Growth & Strategy
- Own net revenue retention and expansion (upsell & cross-sell)
- Define and execute the account growth strategy across the UK
- Drive accurate forecasting and pipeline performance
- Unlock growth opportunities through value-based selling
Customer Experience & Relationships
- Build and nurture relationships with key strategic accounts
- Proactively reduce churn through engagement and risk management
- Champion the voice of the customer across Product, Marketing, and CS
- Lead on escalations and ensure a seamless customer experience
Leadership & Team Development
- Hire, coach, and scale a high-performing Account Management team
- Drive performance through KPIs, coaching, and continuous feedback
- Support career growth and create a culture of ownership and excellence
Operational Excellence
- Implement scalable processes, playbooks, and best practices
- Leverage data and insights to inform strategy and decision-making
- Collaborate cross-functionally to deliver a world-class customer journey
About you, what we are looking for:
Experience & Skills
- Proven experience leading Account Management or Sales teams
- Track record of building and scaling high-performing teams
- Experience in SaaS or high-growth environments
- Strong ownership of revenue targets and forecasting
- Analytical mindset with strong problem-solving skills
- Excellent communication and stakeholder management
- Experience with multi-product environments and value-based selling
Leadership & Mindset
- Inspiring, hands-on leader who leads from the front
- Customer-first, with strong emotional intelligence
- Confident decision-maker with a bias for action
- Collaborative, adaptable, and comfortable in fast-paced environments
Bonus Points
- Experience in accounting, bookkeeping, or fintech
- Familiarity with Salesforce or similar CRM tools
What you will be part of, our values and culture:
We are a fast-paced, ambitious FinTech organisation. Despite our scale, we maintain the agility of a start-up. Our values guide everything we do:
- Be Brave - Everyone has a voice and the opportunity to challenge the status quo.
- Be Exceptional - We strive for excellence in everything we do.
- Be Together - We succeed as a team, and individual success is inseparable from team success.
What we offer, the perks:
- A competitive salary
- Flexible working
- 25 days off plus bank holidays, volunteering days, summer hours and a day off the week of your birthday.
- Employer-paid private medical insurance and health cash plan
- Cycle to work scheme
- Payroll giving
- Income protection
- Mental health support through Help@Hand
Diversity & Inclusion at Dext:
At Dext, we believe that diverse perspectives drive innovation and success. We are committed to building an inclusive workplace where everyone, regardless of background, identity, or experience, feels valued and empowered to thrive. We welcome applications from all qualified candidates and actively encourage those from underrepresented groups to apply. If you need any accommodations during the hiring process, please let us know.
Head of Account Management - B2B SaaS employer: Dext
Contact Detail:
Dext Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Account Management - B2B SaaS
✨Tip Number 1
Network like a pro! Reach out to current employees at Dext on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by understanding Dext's products and values. Show us how your experience aligns with our mission to transform bookkeeping through AI. We love candidates who are genuinely excited about what we do!
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've driven customer retention and revenue growth in previous roles. We want to hear about your successes and how you can bring that to Dext.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you top of mind and show us that you're genuinely interested in joining our team. Plus, it’s a great chance to reiterate why you’re a perfect fit!
We think you need these skills to ace Head of Account Management - B2B SaaS
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Head of Account Management role. Highlight your experience in leading teams and driving revenue growth, as these are key aspects we're looking for.
Showcase Your Achievements: Don’t just list your responsibilities; share specific achievements that demonstrate your impact. Use metrics where possible, like revenue growth percentages or team performance improvements, to really stand out.
Be Authentic: Let your personality shine through in your application. We value a customer-first mindset and emotional intelligence, so share examples that reflect these qualities and how you’ve applied them in past roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows your enthusiasm for joining our team at Dext!
How to prepare for a job interview at Dext
✨Know Your Numbers
As a Head of Account Management, you'll need to demonstrate your understanding of revenue metrics and forecasting. Brush up on key performance indicators (KPIs) relevant to account management and be ready to discuss how you've driven net revenue retention and expansion in previous roles.
✨Showcase Your Leadership Style
Dext is looking for an inspiring leader who can build and scale high-performing teams. Prepare examples of how you've successfully hired, coached, and developed team members in the past. Highlight your hands-on approach and how you foster a culture of ownership and excellence.
✨Customer-Centric Mindset
With a focus on customer experience, be ready to share specific instances where you've championed the voice of the customer. Discuss how you've proactively reduced churn and built strong relationships with key accounts, showcasing your emotional intelligence and problem-solving skills.
✨Embrace the Fast-Paced Environment
Dext thrives in a dynamic setting, so convey your adaptability and comfort in fast-paced environments. Share experiences where you've successfully navigated change or implemented scalable processes that improved operational excellence, demonstrating your ability to collaborate cross-functionally.