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- Tasks: Lead UX research to create user-centred designs for innovative logistics solutions.
- Company: Join Dexory, a forward-thinking company revolutionising autonomous logistics.
- Benefits: Enjoy private healthcare, life insurance, pension contributions, and 25 holidays.
- Why this job: Make a real impact on user experiences in complex warehouse environments.
- Qualifications: 6-8 years in UX research with strong qualitative skills and B2B experience.
- Other info: Collaborative culture with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
As Dexory's Senior UX Research Lead, you will champion human-centred design by deeply understanding our users' needs, behaviours, and contexts. You'll lead the design research practice, uncovering the 'why' behind user actions and ensuring our products deliver intuitive, valuable experiences in complex warehouse environments. Working hand-in-hand with Product Designers and the Product Insights Lead, you'll bring user voices into every design decision, from early concept exploration to post-launch iteration. Your expertise will shape design strategy, validate solutions, and build a culture where empathy and evidence drive exceptional user experiences.
Responsibilities
- Strategic research leadership: Define and execute the UX research strategy for the product design team; identify knowledge gaps, prioritise research efforts aligned to product roadmap, and advocate for user-centred design principles across the organisation.
- Deep qualitative discovery: Lead generative research to uncover latent user needs, mental models, pain points, and opportunity spaces through ethnographic studies, contextual inquiry, shadowing, and in-depth interviews in warehouse and operational settings.
- Design validation & iteration: Plan and conduct evaluative research (usability testing, prototype testing, concept validation) throughout the design process; provide actionable insights that refine wireframes, prototypes, and final designs.
- Cross-functional collaboration: Partner closely with Product Designers to inform design decisions from discovery through delivery; work with the Product Insights Lead to align qualitative findings with quantitative signals and create a holistic understanding of user needs.
- Specialist methodology application: Deploy advanced UX research methods (card sorting, tree testing, journey mapping, diary studies, co-design workshops) tailored to complex B2B and operational users.
- Accessibility & inclusive design: Champion inclusive research practices; ensure diverse user representation and identify accessibility requirements that shape equitable product experiences.
- Insight synthesis & communication: Translate research findings into compelling narratives, design principles, and actionable recommendations; create rich deliverables (personas, empathy maps, journey maps, mental models) that inspire and guide design decisions.
- Research operations & repository: Build and maintain a centralised research library; establish best practices, templates, and processes that enable the team to access and leverage insights efficiently.
- Stakeholder engagement: Present research findings to leadership and cross-functional teams with clarity and impact; build empathy across the organisation by bringing user stories and evidence to life.
- Capability building: Mentor Product Designers in research skills; facilitate team workshops; foster a research-informed design culture where everyone contributes to understanding users.
Qualifications
- 6–8 years' experience in UX research, with at least 2 years in a senior or lead capacity, ideally within B2B SaaS, enterprise software, or complex operational/industrial domains.
- Expert-level proficiency in qualitative research methods (ethnography, contextual inquiry, in-depth interviews, usability testing, co-design) and mixed-methods approaches.
- Strong experience designing and conducting research in challenging environments (e.g., warehouses, field operations, industrial settings) and with diverse user groups (frontline operators to decision-makers).
- Proven ability to synthesise complex findings into clear design implications and influence product strategy through compelling storytelling and evidence.
- Demonstrated experience collaborating with Product Designers, Product Managers, and cross-functional teams in agile environments.
- Familiarity with design tools (Figma, Miro) and research platforms (Dovetail, UserTesting, Optimal Workshop).
- Excellent stakeholder management and communication skills; able to adapt communication style from technical teams to executive audiences.
- Bonus: Experience in logistics, supply chain, or warehouse management systems; familiarity with quantitative methods and basic analytics.
What’s in it for you
We operate by four principles: Performance. Impact. Commitment. One Team. Joining Dexory isn’t just about having expertise… it’s about embracing uncertainty with purpose. You’ll help define not only our products, but the future of autonomous logistics itself. From day one, you’ll be trusted to push boundaries, take ownership, and deliver breakthrough results.
What you’ll receive
- Private healthcare via Bupa with 24/7 medical helpline
- Life insurance
- Income protection
- Pension: 4+% employee with option to opt into salary exchange, 5% employer
- Employee Assistance Programme - mental wellbeing, financial and legal advice/support
- 25 holidays per year
- Full meals onsite in Wallingford
- Fun team events on and offsite, snacks of all kinds in the office
Travel is required however all applicants must be based in the UK; we are unable to provide support for relocation or sponsorship!
Senior UX Research (Travel Required) in Wallingford employer: Dexory
Contact Detail:
Dexory Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior UX Research (Travel Required) in Wallingford
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best work and showcases your UX research process. Make it easy for potential employers to see how you think and what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to UX research. Think about how you can demonstrate your experience in complex environments and your ability to collaborate with cross-functional teams.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Senior UX Research (Travel Required) in Wallingford
Some tips for your application 🫡
Show Your Passion for UX Research: Let us see your enthusiasm for user experience research! Share specific examples of how you've championed human-centred design in your previous roles. We love to hear about the 'why' behind your actions and how you’ve made a difference.
Tailor Your Application: Make sure your application speaks directly to the role. Highlight your experience with qualitative research methods and any work you've done in complex environments like warehouses. We want to know how your skills align with our needs!
Be Clear and Concise: When writing your application, clarity is key. Use straightforward language to communicate your ideas and insights. We appreciate well-structured applications that get straight to the point without unnecessary fluff.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Dexory
✨Know Your Users
Before the interview, dive deep into understanding the users you'll be researching. Familiarise yourself with their needs, behaviours, and pain points, especially in complex environments like warehouses. This will help you speak confidently about how your research can impact design decisions.
✨Showcase Your Methodology Mastery
Be prepared to discuss your experience with various UX research methods. Highlight specific examples of how you've applied techniques like ethnography or usability testing in challenging settings. This will demonstrate your expertise and ability to adapt methodologies to different user groups.
✨Collaborate Like a Pro
Emphasise your experience working with cross-functional teams. Share stories of how you've partnered with Product Designers and Product Managers to inform design decisions. This shows that you value collaboration and understand the importance of integrating user insights into the product development process.
✨Communicate Findings Effectively
Prepare to present your research findings in a clear and compelling way. Think about how you can translate complex data into actionable insights that resonate with both technical teams and executives. Practice storytelling techniques to make your insights memorable and impactful.
