Senior UX Research (Travel Required) in Oxford

About Dexory

At Dexory, we are developing advanced software powered by cutting-edge robots that are transforming the very face of global logistics. Our unique blend of disciplines work in harmony to produce results at pace. We are doers, game-changers, and out-of-the-box thinkers who put merit before all else. We are a group of ambitious and disciplined individuals passionate about turning theory into results. We value the right attitude and humility, and we are as interested in your character as we are in your talent. Diversity drives innovation, and we offer an international and friendly work environment with an energetic company culture.

Role

As Dexory's Senior UX Research Lead, you will champion human-centred design by deeply understanding our users' needs, behaviours, and contexts. You will lead the design research practice, uncovering the 'why' behind user actions and ensuring our products deliver intuitive, valuable experiences in complex warehouse environments. Working closely with Product Designers and the Product Insights Lead, you will bring user voices into every design decision, from early concept exploration to post-launch iteration. Your expertise will shape design strategy, validate solutions, and build a culture where empathy and evidence drive exceptional user experiences.

Responsibilities

• Strategic research leadership: Define and execute the UX research strategy for the product design team; identify knowledge gaps, prioritise research efforts aligned to product roadmap, and advocate for user-centred design principles across the organisation.
• Deep qualitative discovery: Lead generative research to uncover latent user needs, mental models, pain points, and opportunity spaces through ethnographic studies, contextual inquiry, shadowing, and in-depth interviews in warehouse and operational settings.
• Design validation & iteration: Plan and conduct evaluative research (usability testing, prototype testing, concept validation) throughout the design process; provide actionable insights that refine wireframes, prototypes, and final designs.
• Cross-functional collaboration: Partner closely with Product Designers to inform design decisions from discovery through delivery; work with the Product Insights Lead to align qualitative findings with quantitative signals and create a holistic understanding of user needs.
• Specialist methodology application: Deploy advanced UX research methods (card sorting, tree testing, journey mapping, diary studies, co-design workshops) tailored to complex B2B and operational users.
• Accessibility & inclusive design: Champion inclusive research practices; ensure diverse user representation and identify accessibility requirements that shape equitable product experiences.
• Insight synthesis & communication: Translate research findings into compelling narratives, design principles, and actionable recommendations; create rich deliverables (personas, empathy maps, journey maps, mental models) that inspire and guide design decisions.
• Research operations & repository: Build and maintain a centralised research library; establish best practices, templates, and processes that enable the team to access and leverage insights efficiently.
• Stakeholder engagement: Present research findings to leadership and cross-functional teams with clarity and impact; build empathy across the organisation by bringing user stories and evidence to life.
• Capability building: Mentor Product Designers in research skills; facilitate team workshops; foster a research-informed design culture where everyone contributes to understanding users.

Required Qualifications

• 6–8 years' experience in UX research, with at least 2 years in a senior or lead capacity, ideally within B2B SaaS, enterprise software, or complex operational/industrial domains.
• Expert-level proficiency in qualitative research methods (ethnography, contextual inquiry, in-depth interviews, usability testing, co-design) and mixed-methods approaches.
• Strong experience designing and conducting research in challenging environments (e.g., warehouses, field operations, industrial settings) and with diverse user groups (frontline operators to decision-makers).
• Proven ability to synthesise complex findings into clear design implications and influence product strategy through compelling storytelling and evidence.
• Demonstrated experience collaborating with Product Designers, Product Managers, and cross-functional teams in agile environments.
• Familiarity with design tools (Figma, Miro) and research platforms (Dovetail, UserTesting, Optimal Workshop).
• Excellent stakeholder management and communication skills; able to adapt communication style from technical teams to executive audiences.

Bonus

• Experience in logistics, supply chain, or warehouse management systems; familiarity with quantitative methods and basic analytics.

What’s in it for you

We operate by four principles: Performance, Impact, Commitment, One Team. Joining Dexory isn’t just about having expertise; it’s about embracing uncertainty with purpose. You’ll be trusted to push boundaries, take ownership, and deliver breakthrough results. You’ll also receive:

• Share options
• Private healthcare via Bupa with 24/7 medical helpline
• Life insurance
• Income protection
• Pension: 4+% employee with option to opt into salary exchange, 5% employer
• Employee Assistance Programme - mental wellbeing, financial and legal advice/support
• 25 holidays per year
• Full meals onsite in Wallingford
• Fun team events on and offsite, snacks of all kinds in the office

Travel is required; we are unable to provide support for relocation or sponsorship!