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- Tasks: Become a Field Service Technician, solving problems and maintaining robots across the globe.
- Company: Join Dexory, a pioneering company redefining logistics solutions with cutting-edge robotics.
- Benefits: Enjoy share options, private healthcare, life insurance, 25 holidays, and fun team events.
- Why this job: Be part of an innovative team, tackling real-world challenges in robotics and automation.
- Qualifications: Five years in electromechanical assembly, strong diagnostic skills, and a clean UK driving license required.
- Other info: Frequent travel to international client sites is essential; no sponsorship available.
The predicted salary is between 36000 - 60000 £ per year.
Do you delight in problem solving? Are you looking for a role where no two days are the same? Do you want to be part of the future? If the answer to all of the above is 'yes' then our brand new Field Service Technician role is the one for you!
The Field Service Technician role is a critical new position within our dedicated Service Operations team. You will first complete comprehensive training in the electro-mechanical assembly of Dexory’s products, spending an allocated period within the Production team (3 months*) to learn all about our fabulous robots. Then after satisfactory completion within production you will have the opportunity to move over to the Service Operations Department where you will learn the fundamentals of troubleshooting, servicing & repairing robots.
When you are up to speed - the magic happens! You will be tasked with ensuring our fleet of robots stay operational across several continents. With a heavy amount of travel to international client sites you will service, maintain, fault find and repair our robots in the field. *Completion of this training will be determined by a committee from the leadership team.
Responsibilities include, but are not limited to:
- Perform on-site and off-site service and repairs for Dexory robots and equipment
- Develop, implement and action work instructions for service and repair tasks
- Develop and implement service plans in line with Engineering recommendations
- Maintain product traceability records
- Maintain product currency
- Ensure team compliance with quality assurance processes and contribute to continuous improvement initiatives
- Ensure team compliance with health and safety regulations
- Fulfill additional duties, whether functional or administrative, as assigned by management in a fair and reasonable manner
Requirements:
- In excess of five years experience in electromechanical assembly and service in a precision industry (including Motorsport, Aerospace, Railway, Automotive etc)
- Ability for frequent travel onsite and abroad to client sites (have a passport without restrictions)
- Strong electrical and mechanical diagnostic skills
- Excellent oral and written communication skills
- Impeccable attention to detail
- Ability to work in a team, and to lead a team through tough challenges
- Driven to succeed in a dynamic growing organisation
- Flexible attitude to working hours and location
- Full Clean UK driving license
It would be desirable if you also had experience with:
- Business software tools such as Jira, Confluence, Slack and G-Suite
- Manufacturing software such as manufacturing execution systems
- Linux operating system experience
- Root cause analysis methodologies
Benefits:
- Starting from the interview process and continuing into your career with us, you will be working by our four Operating Principles:
- Performance: High standards, outstanding results
- Impact: Big challenges, bigger results
- Commitment: All in, every time
- One team: One mission, shared success
Joining our team and company isn’t just about expertise; it’s about embracing uncertainty with ambition. We’re crafting world-changing solutions, fueled by a passion to redefine what’s possible. We will look for you to help create and shape the future of logistics solutions through our products, our culture and our shared vision.
You will also receive:
- Share options
- Private healthcare via Bupa
- Life insurance
- Sick pay insurance
- Pension: 4+% employee with option to opt into salary exchange, 5% employer
- Attractive employee wellness benefits
- 25 holidays per year
- Full meals onsite in Wallingford
- Fun team events on and offsite, snacks of all kinds in the office
AAP/EEO Statement: Dexory provides equal employment opportunities to all employees and applicants for employment. It prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, or any other characteristic protected by local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
If you’re excited about solving real-world robotics challenges, pushing the boundaries of automation, and working with a team at the forefront of robotic innovation—this is your chance! Join us and help shape the future of robotics.
Please note: We are unable to provide sponsorship or relocation for this role.
Field Service Technician (Wallingford) employer: Dexory
Contact Detail:
Dexory Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Technician (Wallingford)
✨Tip Number 1
Familiarise yourself with Dexory's products and services. Understanding the technology behind the robots will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight your problem-solving skills through specific examples from your previous work experience. Be ready to discuss how you've tackled challenges in electromechanical assembly or service, as this is crucial for the Field Service Technician role.
✨Tip Number 3
Prepare to discuss your experience with international travel and working on-site at client locations. Emphasising your flexibility and adaptability in different environments will show that you're ready for the demands of the job.
✨Tip Number 4
Network with current or former employees of Dexory if possible. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Field Service Technician (Wallingford)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in electromechanical assembly and service, particularly in precision industries like Motorsport or Aerospace. Use specific examples to demonstrate your skills and achievements.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for problem-solving and working with robotics. Mention how your background aligns with the responsibilities of the Field Service Technician role and why you want to be part of Dexory's mission.
Showcase Relevant Skills: Emphasise your strong electrical and mechanical diagnostic skills, as well as your ability to work in a team. If you have experience with business software tools or manufacturing systems, make sure to include that too.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Dexory
✨Showcase Your Problem-Solving Skills
Since the role involves troubleshooting and repairing robots, be prepared to discuss specific examples of how you've solved complex problems in your previous roles. Highlight your analytical thinking and how you approach challenges.
✨Demonstrate Technical Knowledge
Brush up on your electromechanical assembly and service knowledge. Be ready to talk about your experience in precision industries and any relevant tools or software you've used, such as Jira or Linux.
✨Emphasise Teamwork and Leadership
The job requires working in a team and potentially leading one. Share experiences where you've successfully collaborated with others or led a team through challenges, showcasing your ability to work well under pressure.
✨Express Your Flexibility and Commitment
Given the travel requirements and dynamic nature of the role, convey your willingness to adapt to different working hours and locations. Show enthusiasm for being part of a growing organisation and your commitment to achieving high standards.
