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For Companies At a Glance
- Tasks: Solve real-world robotics challenges and maintain our fleet of innovative robots.
- Company: Join a forward-thinking company at the forefront of robotic innovation.
- Benefits: Enjoy private healthcare, life insurance, 25 holidays, and fun team events.
- Why this job: Be part of a dynamic team shaping the future of logistics solutions.
- Qualifications: 5+ years in electromechanical assembly and strong diagnostic skills required.
- Other info: Frequent travel to international client sites and excellent career growth opportunities.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Do you delight in problem solving? Are you looking for a role where no two days are the same? Do you want to be part of the future? If the answer to all of the above is \’yes\’ then our brand new Field Service Technician role is the one for you!
The Field Service Technician role is a critical new position within our dedicated Service Operations team. You will first complete comprehensive training in the electro‑mechanical assembly of Dexory’s products, spending an allocated period within the Production team (3 months*) to learn all about our fabulous robots. Then after satisfactory completion within production you will have the opportunity to move over to the Service Operations Department where you will learn the fundamentals of troubleshooting, servicing & repairing robots.
When you are up to speed – the magic happens! You will be tasked with ensuring our fleet of robots stay operational across several continents. With a heavy amount of travel to international client sites you will service, maintain, fault‑find and repair our robots in the field.
*Completion of this training will be determined by a committee from the leadership team.
Responsibilities
- Perform on‑site and off‑site service and repairs for Dexory robots and equipment
- Develop, implement and action work instructions for service and repair tasks
- Develop and implement service plans in line with Engineering recommendations
- Maintain product traceability records
- Maintain product currency
- Ensure team compliance with quality assurance processes and contribute to continuous improvement initiatives
Requirements
- In excess of five years experience in electromechanical assembly and service in a precision industry (including Motorsport, Aerospace, Railway, Automotive etc)
- Ability for frequent travel onsite and abroad to client sites (have a passport without restrictions)
- Strong electrical and mechanical diagnostic skills
- Excellent oral and written communication skills
- Impeccable attention to detail
- Flexible attitude to working hours and location
- Full Clean UK driving license
Desired Skills
- Business software tools such as Jira, Confluence, Slack and G‑Suite
- Manufacturing software such as manufacturing execution systems
- Linux operating system experience
- Root cause analysis methodologies
Benefits
- Private healthcare via Bupa
- Life insurance
- Sick pay insurance
- Pension: 4+% employee with option to opt into salary exchange, 5% employer
- Attractive employee wellness benefits
- 25 holidays per year
- Full meals onsite in Wallingford
- Fun team events on and offsite, snacks of all kinds in the office
Operating Principles
- Performance: High standards, outstanding results
- Impact: Big challenges, bigger results
- Commitment: All in, every time
- One team: One mission, shared success
AE/EEO Statement
Dexory provides equal employment opportunities to all employees and applicants for employment. It prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, or any other characteristic protected by local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Additional Information
If you’re excited about solving real‑world robotics challenges, pushing the boundaries of automation, and working with a team at the forefront of robotic innovation—this is your chance! Join us and help shape the future of robotics. 🚀🤖
Please note: We are unable to provide sponsorship or relocation for this role
Contact
Please note: We are unable to provide sponsorship or relocation for this role
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Field Service Technician employer: Dexory
Contact Detail:
Dexory Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Technician
✨Tip Number 1
Get to know the company inside out! Research Dexory’s products and values so you can show off your enthusiasm during interviews. We want to see that you’re genuinely excited about being part of our team!
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might just land you a referral, which is always a bonus in the job hunt!
✨Tip Number 3
Prepare for hands-on assessments! Since this role involves troubleshooting and repairs, brush up on your practical skills. We love seeing candidates who can demonstrate their problem-solving abilities in real-time.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our amazing team at Dexory!
We think you need these skills to ace Field Service Technician
Some tips for your application 🫡
Show Your Problem-Solving Skills: In your application, make sure to highlight your knack for problem-solving. We love candidates who can think on their feet and tackle challenges head-on, so share specific examples of how you've done this in the past!
Tailor Your Application: Don’t just send a generic CV! Take the time to tailor your application to the Field Service Technician role. Mention relevant experience in electromechanical assembly and service, and how it aligns with what we’re looking for.
Be Clear and Concise: When writing your application, clarity is key. Use straightforward language and keep your sentences concise. We appreciate well-structured applications that get straight to the point—no fluff!
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s the easiest way for us to track your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Dexory
✨Know Your Robots
Before the interview, take some time to research Dexory’s products and their functionalities. Understanding the basics of the robots you'll be working with will not only impress your interviewers but also help you answer technical questions more confidently.
✨Showcase Problem-Solving Skills
Since this role is all about troubleshooting and repairs, prepare examples from your past experiences where you successfully solved complex problems. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your critical thinking abilities.
✨Demonstrate Flexibility
With frequent travel and varying work hours, it’s essential to show that you’re adaptable. Be ready to discuss how you've managed changing schedules or unexpected challenges in previous roles, and express your enthusiasm for the dynamic nature of the job.
✨Communicate Clearly
Excellent communication skills are a must for this position. Practice articulating your thoughts clearly and concisely. During the interview, make sure to listen actively and respond thoughtfully to questions, showcasing your ability to convey technical information effectively.
