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- Tasks: Lead customer onboarding and ensure they maximise value from our AI platform.
- Company: Join Dexory, a leader in warehouse automation with a focus on innovation.
- Benefits: Enjoy private healthcare, life insurance, and 25 holidays a year.
- Why this job: Make a real impact by helping clients unlock the full potential of their data.
- Qualifications: Experience in Customer Success and fluent French is a plus.
- Other info: Dynamic role with travel opportunities across the UK and Europe.
The predicted salary is between 36000 - 60000 £ per year.
At Dexory, we’re redefining warehouse automation through AI, robotics and real-time data. As we rapidly scale to meet demand from leading global logistics and retail companies, we need a highly agile, resilient and strategic supply chain to support our growth. Our mission is to become the most dominant force in warehouse automation and that includes building world-class operational infrastructure behind the scenes.
Overview
As a Customer Success Manager (CSM), you will be instrumental in ensuring our customers derive maximum value from our platform, DexoryView. You will act as a strategic advisor and relationship manager for a portfolio of key clients, helping them onboard successfully, adopt the platform fully, and achieve measurable business outcomes. Your commercial insight, customer-first mindset, and ability to drive long-term relationships will be essential in delivering ROI and expanding account value over time. This role includes regular travel to client sites across the UK and Europe.
Responsibilities
- Lead customer onboarding, acting as the primary point of contact to ensure a smooth and value-driven implementation process.
- Develop strong, trusted relationships with key stakeholders at all levels, understanding their strategic goals and aligning DexoryView’s capabilities accordingly.
- Deliver customer training and workshops onsite and virtually, ensuring teams are confident using the platform and fully understand its benefits.
- Create and manage Success Plans for customers, mapping business goals to platform usage, with clear KPIs and milestones.
- Monitor account health through usage data, feedback, and engagement signals to proactively address risks and drive retention.
- Own customer renewals and upsell opportunities, identifying ways to expand usage and advocate for new features that meet evolving needs.
- Collaborate with Sales, Product, and Engineering teams to ensure the customer voice is represented and customer outcomes are delivered.
- Gather and report customer feedback, using insights to shape ongoing product development and customer enablement strategies.
About you
- Proven experience in a Customer Success, Solutions Engineer, or Commercial post-sales role, ideally within a SaaS or data-driven technology company.
- Fluent French speaking would be desirable.
- Strong commercial acumen with a track record of driving renewals, expansions, and long-term account growth.
- Excellent communication and presentation skills, capable of engaging technical and non-technical stakeholders.
- Comfort working with data-driven insights – able to interpret and explain high-level warehouse or operational metrics and trends.
- Experience in delivering onboarding, training, and customer-facing workshops, both in person and virtually.
- Highly proactive, organised, and able to manage multiple client relationships and priorities simultaneously.
- Willingness to travel frequently across the UK and Europe to support client relationships (estimated 1+ day/week).
- Work comfortably with dashboards and back-end systems to track usage trends, guide data-driven conversations, and assist customers in interpreting operational insights, fixing deployment issues, troubleshooting problems.
Benefits
- Private healthcare via Bupa with 24/7 medical helpline.
- Life insurance.
- Income protection.
- Pension: 4+% employee with option to opt into salary exchange, 5% employer.
- Employee Assistance Programme - mental wellbeing, financial and legal advice/support.
- 25 holidays per year.
- Full meals onsite in Wallingford.
- Fun team events on and offsite, snacks of all kinds in the office.
Dexory provides equal employment opportunities to all employees and applicants for employment. It prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, or any other characteristic protected by local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Customer Success Manager (Fluent French Speaker) employer: Dexory
Contact Detail:
Dexory Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager (Fluent French Speaker)
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Dexory on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by understanding Dexory's mission and values. We want to show that we’re not just a fit for the role, but also for the team. Tailor our answers to reflect how we align with their goals.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms. This helps us articulate our experience and skills confidently, especially when discussing customer success strategies.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email reiterating our enthusiasm for the role can keep us top of mind. Plus, it shows we’re genuinely interested in joining the Dexory team.
We think you need these skills to ace Customer Success Manager (Fluent French Speaker)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer success and SaaS. We want to see how your skills align with our mission at Dexory, so don’t hold back on showcasing your relevant achievements!
Show Off Your Communication Skills: As a Customer Success Manager, you'll need to engage with various stakeholders. Use your application to demonstrate your excellent communication skills. Whether it’s through clear writing or presenting your ideas, let us see how you can connect with others.
Highlight Your Data Savvy: Since the role involves working with data-driven insights, make sure to mention any experience you have with interpreting metrics or using dashboards. We love candidates who can turn data into actionable strategies, so share those examples!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows your enthusiasm for joining our team at Dexory!
How to prepare for a job interview at Dexory
✨Know Your Product Inside Out
Before the interview, make sure you understand DexoryView and its features thoroughly. Familiarise yourself with how it benefits customers in warehouse automation. This will help you demonstrate your ability to act as a strategic advisor during the interview.
✨Showcase Your Relationship-Building Skills
Prepare examples of how you've developed strong relationships with clients in previous roles. Highlight your customer-first mindset and how you've aligned solutions with their strategic goals. This is crucial for a Customer Success Manager role.
✨Be Ready to Discuss Data Insights
Since the role involves interpreting data-driven insights, brush up on your ability to explain operational metrics. Be prepared to discuss how you've used data to drive customer success in the past, as this will show your comfort with the technical aspects of the job.
✨Practice Your Presentation Skills
As you'll be delivering training and workshops, practice presenting complex information clearly and engagingly. Consider doing mock presentations to friends or family to refine your delivery and ensure you're confident in your communication skills.
