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- Tasks: Resolve technical issues and support users with platform technologies.
- Company: Join a world-class software development client with a diverse team.
- Benefits: Hybrid work model, potential for permanent position, and global support experience.
- Why this job: Be part of a fast-growing team and make a real impact on customer satisfaction.
- Qualifications: Technical problem-solving skills and a passion for customer support.
- Other info: Opportunity to work with cutting-edge technologies in a dynamic environment.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a Technical Support Engineer to join a world‑class client in the software development sector. The role features hybrid work: 2 days per week onsite in Staines.
Employment details: Temporary placement (via Dexian) for 12 months, with high potential for extension or conversion to a permanent position.
The Global Technical Support team is diverse, creative, and fast‑growing. They provide 24/7 support from centres in Australia, India, Ireland, Japan, the Netherlands, the UK, and the US. This role is part of the Platform Technologies team, responsible for platform and data integrity. Key focus areas include database integrity, upgrades, plugin installations, cloning, reporting, performance analytics, artificial intelligence, and developer support tools.
Responsibilities:
- Work on and resolve technical issues reported by internal and external customers.
- Maintain impeccable case hygiene and customer‑related files and records.
- Act as a customer advocate, providing support to users.
Technical Support Engineer - Platform Technologies employer: Dexian Europe
Contact Detail:
Dexian Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer - Platform Technologies
✨Tip Number 1
Network like a pro! Reach out to current or former employees in the company you're eyeing. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. We should be ready to tackle questions about database integrity and performance analytics, so practice makes perfect!
✨Tip Number 3
Showcase your problem-solving skills during interviews. Share specific examples of how you've resolved technical issues in the past. We want to demonstrate that we can be the customer advocate they need!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the team.
We think you need these skills to ace Technical Support Engineer - Platform Technologies
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the Technical Support Engineer role. We want to see how your background aligns with platform technologies and customer support.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about technical support and how you can contribute to our diverse team. Keep it engaging and personal.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We love seeing candidates who can think on their feet and advocate for customers effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Dexian Europe
✨Know Your Tech Inside Out
Make sure you brush up on the technical skills relevant to the role, especially around database integrity and performance analytics. Be ready to discuss specific tools or technologies you've used in the past and how they relate to the job.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved technical issues in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your analytical thinking and customer advocacy.
✨Understand the Company Culture
Research the company’s values and work culture, especially since they have a diverse and fast-growing team. Be prepared to discuss how you can contribute to this environment and why you’re excited about the hybrid work model.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. This could be about the team dynamics, the tools they use for support, or how they measure success in the role. It shows your genuine interest and helps you assess if it’s the right fit for you.