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- Tasks: Resolve technical issues and support users with platform technologies.
- Company: Join a world-class software development client with a diverse team.
- Benefits: Hybrid work model, potential for permanent position, and a creative environment.
- Other info: Opportunity for career growth in a dynamic, global support team.
- Why this job: Be part of a fast-growing team making a real impact in tech support.
- Qualifications: Technical problem-solving skills and a passion for customer advocacy.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a Technical Support Engineer to join a world‑class client in the software development sector. The role features hybrid work: 2 days per week onsite in Staines.
Employment details: Temporary placement (via Dexian) for 12 months, with high potential for extension or conversion to a permanent position.
The Global Technical Support team is diverse, creative, and fast‑growing. They provide 24/7 support from centres in Australia, India, Ireland, Japan, the Netherlands, the UK, and the US. This role is part of the Platform Technologies team, responsible for platform and data integrity. Key focus areas include database integrity, upgrades, plugin installations, cloning, reporting, performance analytics, artificial intelligence, and developer support tools.
Responsibilities
- Work on and resolve technical issues reported by internal and external customers.
- Maintain impeccable case hygiene and customer‑related files and records.
- Act as a customer advocate, providing support to users.
Technical Support Engineer - Platform Technologies in Surrey employer: Dexian Europe
Contact Detail:
Dexian Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer - Platform Technologies in Surrey
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. We should be ready to discuss platform technologies, database integrity, and any relevant tools. Practice makes perfect!
✨Tip Number 3
Showcase your problem-solving skills during interviews. Share specific examples of how you've tackled technical issues in the past. We want to demonstrate that we can handle the pressure!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows we’re serious about joining the team!
We think you need these skills to ace Technical Support Engineer - Platform Technologies in Surrey
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the Technical Support Engineer role. We want to see how your background aligns with platform technologies and customer support.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our diverse and fast-growing team. Keep it engaging and personal.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We love seeing candidates who can think on their feet and advocate for customers effectively.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Dexian Europe
✨Know Your Tech Inside Out
Make sure you brush up on the technical skills relevant to the role, especially around database integrity and performance analytics. Be ready to discuss specific tools or technologies you've worked with, as well as any challenges you've faced and how you resolved them.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of how you've tackled technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your analytical thinking and customer advocacy.
✨Understand the Company Culture
Research the company’s values and work culture, especially since they have a diverse and fast-growing team. Be prepared to discuss how you can contribute to this environment and why you’re excited about working in a hybrid setup.
✨Ask Insightful Questions
Prepare thoughtful questions that show your interest in the role and the company. Inquire about the team dynamics, the types of projects you'll be working on, and how success is measured in the Technical Support Engineer position.