At a Glance
- Tasks: Be the go-to person for helping customers achieve their learning goals and boost training engagement.
- Company: Join a dynamic team focused on customer success and innovative training solutions.
- Benefits: Enjoy competitive pay, flexible work options, and opportunities for professional growth.
- Other info: Work in a collaborative environment with a focus on continuous improvement.
- Why this job: Make a real difference by empowering learners and enhancing customer experiences.
- Qualifications: 3-5 years in account management or customer success; strong communication skills required.
The predicted salary is between 40000 - 50000 € per year.
What you get to do in this role: Aligned to an assigned region, the Customer Enablement Consultant is the main point of contact to evangelize and to grow the overall newly registered learner, training bookings, and learning consumption targets. Be a training & adoption expert to recommend and to promote client resources, offerings, and programs to help customers achieve their learning goals. Manage customer activities among the Account Executives, Services Account Executives and Customer Success Managers to deliver on the plan and to support the timely burn down of pre-paid training. Monitoring training health and execution for key and growth accounts, by mapping out solutions to improve on outcomes, and be able to consistently monitor key performance metrics to assess overall training health and effectively address escalations as they arise. Play an active role in participate in regional strategies—working closely with sales, customer success, marketing teams and GLD-CA leadership—to drive higher adoption of training programs and increase overall learner engagement within key markets. Collaborate with GTM (Go-To-Market) teams to support internal projects and ongoing improvement efforts, aiming to enhance client programs, streamline processes, improve resources for customers, and advance internal initiatives to address changing needs.
Skills:
- Bachelor’s degree or equivalent experience.
- 3–5 years of experience in account management, customer success, training coordination, or related field.
- Experience in a matrixed, global organization.
- Strong written and verbal communication skills, with ability to present to mid-level customer stakeholders.
- Familiarity with SNOW training and certification offerings preferred.
- Ability to manage multiple accounts and deliverables in parallel.
- Strong working knowledge of MS Office applications, especially Microsoft PowerPoint and Excel, with demonstrated ability to create customer-facing proposals.
- A proven ability to consolidate and interpret technical information and translate it in a meaningful way for key stakeholders.
- Experience incorporating analysis and reporting into programs.
- Strong organizational skills and attention to detail.
- Customer-centric mindset with problem-solving orientation.
Education: French or Arabic Speaking would be great to have.
Customer Adoption Consultant in Surrey employer: Dexian Europe
As a Customer Adoption Consultant, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. Our company fosters a culture of collaboration and innovation, offering comprehensive training resources and opportunities for career advancement, all while being part of a vibrant team dedicated to enhancing customer success. Located in a region rich with diverse learning opportunities, we provide a unique advantage for those looking to make a meaningful impact in the education sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Adoption Consultant in Surrey
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. We can’t stress enough how important it is to make connections that could lead to job opportunities.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. We recommend practising common interview questions and tailoring your answers to highlight your experience in customer success and training coordination.
✨Tip Number 3
Showcase your skills! Create a portfolio or presentation that highlights your achievements in account management and training. This will help you stand out and demonstrate your expertise to potential employers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer Adoption Consultant in Surrey
Some tips for your application 🫡
Show Your Passion for Learning:When you write your application, let your enthusiasm for education and training shine through. We want to see how you can help our customers achieve their learning goals, so share any relevant experiences that highlight your passion for helping others learn.
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Adoption Consultant role. Highlight your experience in account management and customer success, and don’t forget to mention any specific skills that match the job description, like your familiarity with training programs.
Be Clear and Concise:We appreciate straightforward communication, so keep your application clear and to the point. Use bullet points where appropriate and make sure your key achievements stand out. This will help us quickly see why you’re a great fit for the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining the StudySmarter team!
How to prepare for a job interview at Dexian Europe
✨Know Your Stuff
Make sure you understand the role of a Customer Adoption Consultant inside out. Familiarise yourself with the key responsibilities, especially around training and adoption strategies. Brush up on any relevant tools or platforms mentioned in the job description, like SNOW training offerings.
✨Showcase Your Communication Skills
Since strong written and verbal communication is crucial, prepare to demonstrate this during your interview. Think of examples where you've successfully presented to stakeholders or managed customer relationships. Practise articulating your thoughts clearly and confidently.
✨Be Ready to Discuss Metrics
This role involves monitoring training health and performance metrics. Be prepared to discuss how you've used data in previous roles to drive decisions or improve outcomes. Bring examples of how you've assessed training effectiveness or addressed escalations.
✨Highlight Your Collaborative Spirit
Collaboration is key in this position, so think about times when you've worked closely with sales, marketing, or customer success teams. Be ready to share how you contributed to regional strategies or internal projects that enhanced client programs or streamlined processes.
