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- Tasks: Lead proactive account engagements and develop effective get-well plans.
- Company: Dynamic enterprise software company focused on customer satisfaction.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Join a diverse team and enjoy a role with travel opportunities.
- Why this job: Be the customer champion and drive impactful solutions in a collaborative environment.
- Qualifications: Experience in account management and strong communication skills required.
The predicted salary is between 45000 - 55000 £ per year.
Key Responsibilities:
- Primary focus on delivering proactive engagements through the Preventative Escalation models.
- Understand all aspects of the engagement and develop a clear scope and get-well plan.
- 100% ownership of the proactive account escalation engagement and all activities that make up the get-well plan.
- Maintain disciplined and regular communications within accounts, from C-level executives to front line administrators, while building credibility through timely action and responsiveness during the proactive engagement.
- Co-ordination with all internal subject experts and stakeholders, acting as the primary decision point for all active customer activities pertaining to the proactive account escalation.
- Customer champion, focused on ensuring the customer environment maintains a stable state and increasing customer satisfaction, resulting in the continued growth of the account.
- Provide support on complex reactive account escalations as the business requires.
- Up to 10% of travel annually.
- This is a Hybrid role and requires office attendance a minimum of two days per week.
Skills:
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
- Ability to see the bigger picture in situations.
- Possess a magnetic personality that naturally builds relationships and instils trust.
- Proven experience in similar roles at other Enterprise Software companies, ideally ITIL related, including technical account management, program or project management.
- Experience working with Enterprise Software companies.
- Excellent written and verbal communication skills, with strong presentation and facilitation skills.
- Ability to effectively work in a culturally diverse environment.
- Strong organizational and analytical skills.
- Experience dealing with technical end-users in a support role.
Account Manager in Surrey employer: Dexian Europe
Contact Detail:
Dexian Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager in Surrey
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Account Manager role.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to proactive account management. We suggest role-playing with a friend or using mock interview tools to boost your confidence and polish your responses.
✨Tip Number 3
Showcase your personality! During interviews, let your magnetic charm shine through. We want to see how you build relationships and instil trust, so don’t be afraid to share personal anecdotes that highlight your skills.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you stand out, and applying directly shows your enthusiasm for the role. Plus, it’s a great way to get noticed by our hiring team!
We think you need these skills to ace Account Manager in Surrey
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Manager role. Highlight your experience with proactive engagements and how you've successfully managed customer relationships in the past. We want to see how you can bring your unique skills to our team!
Showcase Your Communication Skills: Since this role involves regular communication with various stakeholders, it's crucial to demonstrate your excellent written and verbal communication skills. Use clear, concise language in your application and provide examples of how you've effectively communicated in previous roles.
Highlight Your AI Experience: If you've worked with AI tools or have experience integrating AI into workflows, make sure to mention it! We’re keen on candidates who can leverage technology to enhance decision-making and problem-solving, so don’t hold back on sharing your insights.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining StudySmarter!
How to prepare for a job interview at Dexian Europe
✨Know Your Engagement Models
Make sure you understand the Preventative Escalation models inside out. Be ready to discuss how you've successfully delivered proactive engagements in the past and how you can apply that experience to this role.
✨Showcase Your Communication Skills
Since you'll be communicating with everyone from C-level executives to front-line staff, practice articulating your thoughts clearly and confidently. Prepare examples of how you've built credibility through timely actions and responsiveness in previous roles.
✨Demonstrate Your AI Savvy
Given the emphasis on integrating AI into work processes, come prepared with specific examples of how you've leveraged AI tools or insights in your previous positions. This will show that you can think critically about technology's role in enhancing customer satisfaction.
✨Build Rapport and Trust
Your magnetic personality is key! Think of ways to connect with your interviewers on a personal level. Share stories that highlight your relationship-building skills and how you've acted as a customer champion in past roles.