At a Glance
- Tasks: Be the go-to person for helping customers achieve their learning goals and boost training engagement.
- Company: Join a dynamic team focused on customer success and innovative training solutions.
- Benefits: Enjoy competitive pay, flexible work options, and opportunities for professional growth.
- Other info: Work in a collaborative environment with a focus on continuous improvement and client satisfaction.
- Why this job: Make a real difference by empowering learners and enhancing their training experiences.
- Qualifications: 3-5 years in account management or customer success; strong communication skills required.
The predicted salary is between 40000 - 50000 € per year.
What you get to do in this role:
- Aligned to an assigned region, the Customer Enablement Consultant is the main point of contact to evangelize and to grow the overall newly registered learner, training bookings, and learning consumption targets.
- Be a training & adoption expert to recommend and to promote client resources, offerings, and programs to help customers achieve their learning goals.
- Manage customer activities among the Account Executives, Services Account Executives and Customer Success Managers to deliver on the plan and to support the timely burn down of pre-paid training.
- Monitor training health and execution for key and growth accounts, by mapping out solutions to improve on outcomes, and consistently monitor key performance metrics to assess overall training health and effectively address escalations as they arise.
- Play an active role in participating in regional strategies—working closely with sales, customer success, marketing teams and GLD-CA leadership—to drive higher adoption of training programs and increase overall learner engagement within key markets.
- Collaborate with GTM (Go-To-Market) teams to support internal projects and ongoing improvement efforts, aiming to enhance client programs, streamline processes, improve resources for customers, and advance internal initiatives to address changing needs.
Skills:
- Bachelor’s degree or equivalent experience.
- 3–5 years of experience in account management, customer success, training coordination, or related field.
- Experience in a matrixed, global organization.
- Strong written and verbal communication skills, with ability to present to mid-level customer stakeholders.
- Familiarity with SNOW training and certification offerings preferred.
- Ability to manage multiple accounts and deliverables in parallel.
- Strong working knowledge of MS Office applications, especially Microsoft PowerPoint and Excel, with demonstrated ability to create customer-facing proposals.
- A proven ability to consolidate and interpret technical information and translate it in a meaningful way for key stakeholders.
- Experience incorporating analysis and reporting into programs.
- Strong organizational skills and attention to detail.
- Customer-centric mindset with problem-solving orientation.
Education: French or Arabic Speaking would be great to have.
Customer Adoption Consultant in Staines employer: Dexian Europe
As a Customer Adoption Consultant, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. Our company fosters a culture of collaboration and innovation, offering comprehensive training resources and opportunities for career advancement, all while being part of a vibrant team dedicated to enhancing customer success. Located in a thriving region, we provide unique advantages such as flexible working arrangements and a commitment to work-life balance, making us an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Adoption Consultant in Staines
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. We can’t stress enough how important it is to make connections that could lead to job opportunities.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. We recommend practising common interview questions and tailoring your answers to highlight your experience in customer success and training coordination.
✨Tip Number 3
Showcase your skills! Create a portfolio or presentation that highlights your achievements in account management and training. This will help you stand out and demonstrate your value to potential employers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Adoption Consultant in Staines
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Adoption Consultant role. Highlight your experience in account management and customer success, and show us how you can help our customers achieve their learning goals.
Showcase Your Communication Skills:Since strong written and verbal communication skills are key, give us examples of how you've effectively communicated with stakeholders in the past. Whether it's through presentations or proposals, let us see your style!
Demonstrate Your Problem-Solving Mindset:We love a good problem-solver! Share specific instances where you've tackled challenges in training coordination or customer engagement. This will show us that you have the right mindset for this role.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Dexian Europe
✨Know Your Stuff
Make sure you understand the role of a Customer Adoption Consultant inside out. Familiarise yourself with the key responsibilities, especially around training and customer engagement. Brush up on any relevant tools or platforms mentioned in the job description, like SNOW training offerings.
✨Showcase Your Experience
Prepare to discuss your previous roles in account management or customer success. Have specific examples ready that demonstrate your ability to manage multiple accounts and deliverables. Highlight any experience you have with metrics and how you've used them to improve training health.
✨Communicate Clearly
Since strong communication skills are crucial for this role, practice articulating your thoughts clearly and confidently. Be ready to present ideas or solutions as if you're speaking to mid-level stakeholders. This will show that you can effectively convey technical information in a meaningful way.
✨Be a Team Player
This role involves collaboration with various teams, so be prepared to discuss how you've worked with sales, marketing, or customer success teams in the past. Share examples of how you contributed to regional strategies or internal projects, showcasing your ability to drive higher adoption of training programs.
