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- Tasks: Lead proactive account engagements and develop clear get-well plans for clients.
- Company: Dynamic enterprise software company focused on customer satisfaction.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Opportunity to travel and collaborate in a culturally diverse environment.
- Why this job: Be the customer champion and drive satisfaction while working with cutting-edge technology.
- Qualifications: Experience in account management, excellent communication skills, and a knack for building relationships.
The predicted salary is between 50000 - 60000 £ per year.
Primary focus on delivering proactive engagements through the Preventative Escalation models. Understand all aspects of the engagement and develop a clear scope and get-well plan. 100% ownership of the proactive account escalation engagement and all activities that make up the get-well plan. Maintain disciplined and regular communications within accounts, from C-level executives to front line administrators, while building credibility through timely action and responsiveness during the proactive engagement. Co-ordination with all internal subject experts and stakeholders, acting as the primary decision point for all active customer activities pertaining to the proactive account escalation. Customer champion, a resource specifically focused on ensuring the customer environment maintains a stable state and increasing customer satisfaction with client, resulting in the continued growth of the account. Provide support on complex reactive account escalations as the business requires. Up to 10% of travel annually. This is a Hybrid role and requires office attendance a minimum of two days per week.
Skills
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
- Ability to see the bigger picture in situations.
- Possess the type of magnetic personality that naturally builds relationships and instils trust.
- Proven experience in similar roles at other Enterprise Software, ideally ITIL related companies, to include technical account management, program or project management.
- Experience working with Enterprise Software companies.
- Excellent written and verbal communication skills, with strong presentation and facilitation skills.
- Ability to effectively work in a culturally diverse environment.
- Strong organizational and analytical skills.
- Experience dealing with technical end-users in a support role.
Account Manager in Staines employer: Dexian Europe
Contact Detail:
Dexian Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager in Staines
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your responses to show how your experience aligns with their needs, especially around proactive engagement and customer satisfaction.
✨Tip Number 3
Show off your personality! During interviews, let your magnetic charm shine through. Building rapport with interviewers can make a lasting impression and set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from candidates who are eager to join us. Plus, it gives you a chance to showcase your enthusiasm for the role.
We think you need these skills to ace Account Manager in Staines
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Manager role. Highlight your experience with proactive engagements and customer satisfaction, as these are key aspects of the job. We want to see how you can bring your unique skills to our team!
Showcase Your Communication Skills: Since this role involves maintaining regular communications with various stakeholders, it's essential to demonstrate your excellent written and verbal communication skills. Use clear and concise language in your application to reflect your ability to engage effectively with C-level executives and front-line administrators.
Highlight Your AI Experience: If you've got experience integrating AI into work processes or decision-making, make sure to mention it! We’re keen on candidates who can leverage AI tools to enhance customer engagement and problem-solving. Show us how you’ve used technology to drive results in your previous roles.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about StudySmarter and what we stand for!
How to prepare for a job interview at Dexian Europe
✨Know Your Engagement Models
Make sure you understand the Preventative Escalation models inside out. Be ready to discuss how you've successfully managed proactive engagements in the past and how you can apply that knowledge to this role.
✨Showcase Your Communication Skills
Since this role involves communicating with everyone from C-level executives to front-line staff, practice articulating your thoughts clearly and confidently. Prepare examples of how you've built relationships and trust in previous roles.
✨Demonstrate Your AI Savvy
Brush up on how you've integrated AI into your work processes. Be prepared to discuss specific tools or methods you've used to enhance decision-making or problem-solving, as this is a key aspect of the job.
✨Prepare for Cultural Diversity
This role requires working in a culturally diverse environment, so think about your experiences in similar settings. Be ready to share how you've adapted your communication style to connect with different audiences.