- Provide first-line IT support for computers, laptops, printers, and other IT equipment.
- Troubleshoot basic hardware, software, and network connectivity issues.
- Assist employees with login problems, application access, and general IT queries.
- Log, track, update, and resolve support tickets where possible.
- Escalate complex technical issues to the relevant IT teams.
- Help maintain the smooth operation of IT equipment across the office and small factory environment.
Required Skills and Qualifications
- Basic knowledge of computers and Windows operating systems.
- Understanding of basic networking and connectivity troubleshooting.
- Good problem-solving and communication skills.
- A customer-focused approach and willingness to learn.
- Ability to work on-site in Manchester five days a week or according to the agreed part-time schedule.
Previous experience in IT support, help desk, service desk, or desktop support is beneficial but not essential. Candidates with relevant technical knowledge and a strong interest in IT are encouraged to apply.
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Technical Support Specialist in Manchester employer: Dexian Europe
Dexian is an exceptional employer that fosters a dynamic and inclusive work culture, providing employees with the opportunity to thrive in their careers as they manage impactful projects on the Salesforce Core platform. With a commitment to professional growth and development, employees benefit from a collaborative environment that encourages innovation and teamwork, all while being part of a globally recognized leader in technology and staffing solutions. Located in a vibrant area with access to diverse resources, Dexian offers a unique advantage for those looking to make a meaningful impact in their roles.
