At a Glance
- Tasks: Be the go-to person for helping customers achieve their learning goals and boost training engagement.
- Company: Join a dynamic team focused on customer success and innovative training solutions.
- Benefits: Enjoy competitive pay, flexible work options, and opportunities for professional growth.
- Other info: Work in a collaborative environment with a focus on continuous improvement and client satisfaction.
- Why this job: Make a real difference by empowering learners and enhancing their training experiences.
- Qualifications: 3-5 years in account management or customer success; strong communication skills required.
The predicted salary is between 40000 - 50000 € per year.
What you get to do in this role:
- Aligned to an assigned region, the Customer Enablement Consultant is the main point of contact to evangelize and to grow the overall newly registered learner, training bookings, and learning consumption targets.
- Be a training & adoption expert to recommend and to promote client resources, offerings, and programs to help customers achieve their learning goals.
- Manage customer activities among the Account Executives, Services Account Executives and Customer Success Managers to deliver on the plan and to support the timely burn down of pre-paid training.
- Monitor training health and execution for key and growth accounts, by mapping out solutions to improve on outcomes, and consistently monitor key performance metrics to assess overall training health and effectively address escalations as they arise.
- Play an active role in participating in regional strategies—working closely with sales, customer success, marketing teams and GLD-CA leadership—to drive higher adoption of training programs and increase overall learner engagement within key markets.
- Collaborate with GTM (Go-To-Market) teams to support internal projects and ongoing improvement efforts, aiming to enhance client programs, streamline processes, improve resources for customers, and advance internal initiatives to address changing needs.
Skills:
- Bachelor’s degree or equivalent experience.
- 3–5 years of experience in account management, customer success, training coordination, or related field.
- Experience in a matrixed, global organization.
- Strong written and verbal communication skills, with ability to present to mid-level customer stakeholders.
- Familiarity with SNOW training and certification offerings preferred.
- Ability to manage multiple accounts and deliverables in parallel.
- Strong working knowledge of MS Office applications, especially Microsoft PowerPoint and Excel, with demonstrated ability to create customer-facing proposals.
- A proven ability to consolidate and interpret technical information and translate it in a meaningful way for key stakeholders.
- Experience incorporating analysis and reporting into programs.
- Strong organizational skills and attention to detail.
- Customer-centric mindset with problem-solving orientation.
Education: French or Arabic Speaking would be great to have.
Customer Adoption Consultant in Guildford employer: Dexian Europe
As a Customer Adoption Consultant, you will thrive in a dynamic and supportive environment that prioritises employee growth and development. Our company fosters a collaborative work culture where your contributions are valued, and you will have access to comprehensive training resources and mentorship opportunities to enhance your skills. Located in a vibrant region, we offer unique advantages such as flexible working arrangements and a commitment to work-life balance, making us an excellent employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Adoption Consultant in Guildford
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. We can’t stress enough how important it is to make connections that could lead to job opportunities.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. We recommend practising common interview questions and tailoring your answers to highlight your experience in customer success and training coordination.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that Customer Adoption Consultant role, so make sure you take advantage of everything we offer.
We think you need these skills to ace Customer Adoption Consultant in Guildford
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about helping customers achieve their learning goals and how you can contribute to our mission at StudySmarter.
Tailor Your Experience:Make sure to highlight your relevant experience in account management or customer success. We’re looking for specific examples that demonstrate your skills in training coordination and how you've helped clients in the past.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate strong written communication skills, so make sure your application is well-structured and easy to read. Avoid jargon unless it’s relevant to the role!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining the StudySmarter team!
How to prepare for a job interview at Dexian Europe
✨Know Your Stuff
Make sure you understand the role of a Customer Adoption Consultant inside out. Familiarise yourself with the key responsibilities, especially around training and customer engagement. Brush up on any relevant tools or platforms mentioned in the job description, like SNOW training offerings.
✨Showcase Your Experience
Prepare to discuss your previous experience in account management or customer success. Have specific examples ready that demonstrate how you've successfully managed multiple accounts or improved training outcomes. This will show them you can hit the ground running.
✨Communicate Clearly
Since strong communication skills are crucial for this role, practice articulating your thoughts clearly and concisely. You might even want to prepare a mini-presentation on a relevant topic to showcase your ability to present to stakeholders effectively.
✨Be a Problem Solver
Think about challenges you've faced in previous roles and how you overcame them. Be ready to discuss your problem-solving approach, especially in relation to improving customer training and engagement. This will highlight your customer-centric mindset and ability to adapt.
