Engagement Manager

We seek an Engagement Manager colleague to join our world-class client, one of the leading and most advanced Software Development companies.

• Remote work – if preferred the Staines or London offices can be visited.
• Employment Type: Temporary Placement (via us – Dexian) – Temporary Agency Worker Employment Contract.
• Duration: 12-18 months (with some potential to be extended further).
• Hours per Week: 40 (Full-time).

Description:

The Senior Engagement Manager oversees the on time, on budget delivery of the defined solution scope to meet the customer\’s desired results. This requires the EM to complete the project following leading practice methodology, \”Now Create\”, working in collaboration with the customer project team and any involved partner, ensuring governance is followed to gain team member support for the project, including risk and issue mitigation. The EM is also responsible for assembling and leading the resources on the project making sure they understand the planned tasks, tracking actual progress, and managing deviations through appropriate measures.

Responsibilities:

• Lead the delivery team throughout the engagement, often in collaboration with a services partner.
• Manage the engagement governance, timeline, scope, risk, change management, resourcing, reporting, and financials.
• Work with the Sales Account Team, partner, and customer to understand the customer and the engagement; including challenges, partners, issues, and value being delivered.
• Understand the goals and align the deliverables accordingly.
• Apply expertise from the Now Create methodology and prescriptive guidance to promote delivery of the engagement, including long-term customer success.
• Be the single contact to encourage collaboration and customer agreement on proposed solutions.
• Mentor Customer Outcomes or Partner team members to achieve the engagement\’s deliverables and promote the customer\’s desired results.
• Lead the delivery team throughout large complex engagements, often in collaboration with a services partner.
• Identify gaps between actuals and plan of record, proposing solutions and driving resolutions.

Required Skills and Qualifications:

• 8+ years progressive experience as part of a professional services organization.
• Experience in managing the implementation of workflow or business transformation solutions.
• Success driving complex issues through analysis and resolution.
• Creativity with comfort running projects independently.
• Industry domain expertise in workflow.
• Ability to travel occasionally.
• Beneficial: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.