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- Tasks: Lead project delivery, manage timelines, and ensure customer satisfaction.
- Company: Join a top-tier software development company known for innovation and excellence.
- Benefits: Enjoy remote work flexibility and potential office visits in Staines or London.
- Why this job: Be part of a dynamic team driving impactful solutions and customer success.
- Qualifications: 8+ years in professional services with experience in workflow or business transformation.
- Other info: Opportunity to integrate AI into projects and enhance your skills.
The predicted salary is between 48000 - 72000 £ per year.
We seek an Engagement Manager colleague to join our world-class client, one of the leading and most advanced Software Development companies.
- Remote work – if preferred the Staines or London offices can be visited.
- Employment Type: Temporary Placement (via us – Dexian) – Temporary Agency Worker Employment Contract.
- Duration: 12-18 months (with some potential to be extended further).
- Hours per Week: 40 (Full-time).
Description:
The Senior Engagement Manager oversees the on time, on budget delivery of the defined solution scope to meet the customer\’s desired results. This requires the EM to complete the project following leading practice methodology, \”Now Create\”, working in collaboration with the customer project team and any involved partner, ensuring governance is followed to gain team member support for the project, including risk and issue mitigation. The EM is also responsible for assembling and leading the resources on the project making sure they understand the planned tasks, tracking actual progress, and managing deviations through appropriate measures.
Responsibilities:
- Lead the delivery team throughout the engagement, often in collaboration with a services partner.
- Manage the engagement governance, timeline, scope, risk, change management, resourcing, reporting, and financials.
- Work with the Sales Account Team, partner, and customer to understand the customer and the engagement; including challenges, partners, issues, and value being delivered.
- Understand the goals and align the deliverables accordingly.
- Apply expertise from the Now Create methodology and prescriptive guidance to promote delivery of the engagement, including long-term customer success.
- Be the single contact to encourage collaboration and customer agreement on proposed solutions.
- Mentor Customer Outcomes or Partner team members to achieve the engagement\’s deliverables and promote the customer\’s desired results.
- Lead the delivery team throughout large complex engagements, often in collaboration with a services partner.
- Identify gaps between actuals and plan of record, proposing solutions and driving resolutions.
Required Skills and Qualifications:
- 8+ years progressive experience as part of a professional services organization.
- Experience in managing the implementation of workflow or business transformation solutions.
- Success driving complex issues through analysis and resolution.
- Creativity with comfort running projects independently.
- Industry domain expertise in workflow.
- Ability to travel occasionally.
- Beneficial: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
Engagement Manager employer: Dexian Europe
Contact Detail:
Dexian Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Engagement Manager
✨Tip Number 1
Familiarise yourself with the 'Now Create' methodology mentioned in the job description. Understanding this framework will not only help you align your experience with the role but also demonstrate your commitment to the company's approach during discussions.
✨Tip Number 2
Network with professionals in the software development industry, especially those who have experience in project management or engagement roles. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss specific examples of how you've managed complex projects in the past. Highlight your problem-solving skills and ability to drive resolutions, as these are key aspects of the Engagement Manager role.
✨Tip Number 4
Stay updated on the latest trends in AI and its integration into workflow processes. Being able to discuss how AI can enhance project delivery will set you apart from other candidates and show your forward-thinking approach.
We think you need these skills to ace Engagement Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in project management and client engagement. Focus on your 8+ years of experience in professional services and any specific achievements that demonstrate your ability to lead complex projects.
Craft a Compelling Cover Letter: In your cover letter, emphasise your familiarity with the 'Now Create' methodology and how you've successfully managed similar projects in the past. Mention your ability to mentor team members and drive customer success.
Showcase Relevant Skills: Clearly outline your skills related to risk management, change management, and financial oversight in your application. Highlight any experience you have with AI integration in workflows, as this is beneficial for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors or typos. A polished application reflects your attention to detail, which is crucial for an Engagement Manager.
How to prepare for a job interview at Dexian Europe
✨Understand the Now Create Methodology
Familiarise yourself with the Now Create methodology as it is central to the role of an Engagement Manager. Be prepared to discuss how you have applied similar methodologies in past projects and how they contributed to successful outcomes.
✨Demonstrate Leadership Experience
Highlight your experience in leading delivery teams, especially in complex engagements. Share specific examples where you successfully managed a team, navigated challenges, and ensured project deliverables were met on time and within budget.
✨Showcase Problem-Solving Skills
Be ready to discuss instances where you identified gaps between actual performance and planned objectives. Explain how you approached these issues, the solutions you proposed, and the outcomes of your interventions.
✨Emphasise Collaboration and Communication
As an Engagement Manager, collaboration is key. Prepare to talk about how you have worked with various stakeholders, including sales teams and partners, to align goals and ensure everyone is on the same page throughout the project lifecycle.
