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- Tasks: Lead project delivery, manage timelines, and ensure customer satisfaction.
- Company: Join a top-tier software development company known for innovation and excellence.
- Benefits: Enjoy remote work flexibility and potential office visits in Staines or London.
- Why this job: Be part of a dynamic team driving impactful projects and customer success.
- Qualifications: 8+ years in professional services with experience in workflow solutions required.
- Other info: Temporary placement with a chance for extension; equal opportunity employer.
The predicted salary is between 48000 - 72000 £ per year.
We seek an Engagement Manager colleague to join our world-class client, one of the leading and most advanced Software Development companies.
- Remote work – if preferred the Staines or London offices can be visited.
- Employment Type: Temporary Placement (via us – Dexian) – Temporary Agency Worker Employment Contract.
- Duration: 12-18 months (with some potential to be extended further).
- Hours per Week: 40 (Full-time).
Description:
The Senior Engagement Manager oversees the on time, on budget delivery of the defined solution scope to meet the customer\’s desired results. This requires the EM to complete the project following leading practice methodology, \”Now Create\”, working in collaboration with the customer project team and any involved partner, ensuring governance is followed to gain team member support for the project, including risk and issue mitigation. The EM is also responsible for assembling and leading the resources on the project making sure they understand the planned tasks, tracking actual progress, and managing deviations through appropriate measures.
Responsibilities:
- Lead the delivery team throughout the engagement, often in collaboration with a services partner.
- Manage the engagement governance, timeline, scope, risk, change management, resourcing, reporting, and financials.
- Work with the Sales Account Team, partner, and customer to understand the customer and the engagement; including challenges, partners, issues, and value being delivered.
- Understand the goals and align the deliverables accordingly.
- Apply expertise from the Now Create methodology and prescriptive guidance to promote delivery of the engagement, including long-term customer success.
- Be the single contact to encourage collaboration and customer agreement on proposed solutions.
- Mentor Customer Outcomes or Partner team members to achieve the engagement\’s deliverables and promote the customer\’s desired results.
- Lead the delivery team throughout large complex engagements, often in collaboration with a services partner.
- Identify gaps between actuals and plan of record, proposing solutions and driving resolutions.
Required Skills and Qualifications:
- 8+ years progressive experience as part of a professional services organization.
- Experience in managing the implementation of workflow or business transformation solutions.
- Success driving complex issues through analysis and resolution.
- Creativity with comfort running projects independently.
- Industry domain expertise in workflow.
- Ability to travel occasionally.
- Beneficial: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
Engagement Manager employer: Dexian Europe
Contact Detail:
Dexian Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Engagement Manager
✨Tip Number 1
Familiarise yourself with the 'Now Create' methodology mentioned in the job description. Understanding this approach will not only help you align with the company's practices but also demonstrate your commitment to their processes during discussions.
✨Tip Number 2
Network with professionals in the software development industry, especially those who have experience in engagement management. Engaging in conversations can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare to discuss your experience in managing complex projects and how you've successfully navigated challenges in previous roles. Be ready to share specific examples that highlight your problem-solving skills and creativity.
✨Tip Number 4
Stay updated on the latest trends in AI and its integration into workflow processes. Being knowledgeable about AI's impact on the industry can set you apart and show your forward-thinking approach to potential employers.
We think you need these skills to ace Engagement Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in project management and client engagement. Emphasise your familiarity with methodologies like 'Now Create' and any specific achievements that demonstrate your ability to lead complex projects.
Craft a Compelling Cover Letter: In your cover letter, address how your 8+ years of experience align with the responsibilities of the Engagement Manager role. Mention your skills in managing workflows and business transformations, and provide examples of how you've successfully driven complex issues to resolution.
Showcase Your Leadership Skills: Highlight instances where you have led teams or mentored colleagues. Discuss your approach to collaboration and how you ensure governance and support within project teams, as these are key aspects of the role.
Demonstrate Industry Knowledge: Include any relevant industry expertise, particularly in workflow solutions and AI integration. This will show your potential employer that you understand the challenges and opportunities within the sector, making you a strong candidate for the position.
How to prepare for a job interview at Dexian Europe
✨Understand the Now Create Methodology
Familiarise yourself with the Now Create methodology as it is crucial for the role. Be prepared to discuss how you have applied similar methodologies in past projects and how they contributed to successful outcomes.
✨Showcase Your Leadership Skills
As an Engagement Manager, you'll be leading teams. Prepare examples of how you've successfully led teams in previous roles, focusing on your ability to manage timelines, scope, and resources effectively.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss complex issues you've faced in past projects and how you resolved them. Highlight your analytical skills and creativity in finding solutions, especially in challenging situations.
✨Align with Customer Goals
Research the company and its clients to understand their goals and challenges. During the interview, articulate how you can align project deliverables with these objectives to ensure customer satisfaction and success.
