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- Tasks: Lead project delivery, manage timelines, and ensure customer satisfaction.
- Company: Join a top-tier software development company known for innovation and excellence.
- Benefits: Enjoy remote work flexibility and potential office visits in Staines or London.
- Why this job: Be part of a dynamic team driving impactful projects and customer success.
- Qualifications: 8+ years in professional services with experience in workflow solutions required.
- Other info: Temporary placement with potential for extension; embrace creativity and AI integration.
The predicted salary is between 48000 - 72000 £ per year.
We seek an Engagement Manager colleague to join our world-class client, one of the leading and most advanced Software Development companies.
- Remote work – if preferred the Staines or London offices can be visited.
- Employment Type: Temporary Placement (via us – Dexian) – Temporary Agency Worker Employment Contract.
- Duration: 12-18 months (with some potential to be extended further).
- Hours per Week: 40 (Full-time).
Description:
The Senior Engagement Manager oversees the on time, on budget delivery of the defined solution scope to meet the customer\’s desired results. This requires the EM to complete the project following leading practice methodology, \”Now Create\”, working in collaboration with the customer project team and any involved partner, ensuring governance is followed to gain team member support for the project, including risk and issue mitigation. The EM is also responsible for assembling and leading the resources on the project making sure they understand the planned tasks, tracking actual progress, and managing deviations through appropriate measures.
Responsibilities:
- Lead the delivery team throughout the engagement, often in collaboration with a services partner.
- Manage the engagement governance, timeline, scope, risk, change management, resourcing, reporting, and financials.
- Work with the Sales Account Team, partner, and customer to understand the customer and the engagement; including challenges, partners, issues, and value being delivered.
- Understand the goals and align the deliverables accordingly.
- Apply expertise from the Now Create methodology and prescriptive guidance to promote delivery of the engagement, including long-term customer success.
- Be the single contact to encourage collaboration and customer agreement on proposed solutions.
- Mentor Customer Outcomes or Partner team members to achieve the engagement\’s deliverables and promote the customer\’s desired results.
- Lead the delivery team throughout large complex engagements, often in collaboration with a services partner.
- Identify gaps between actuals and plan of record, proposing solutions and driving resolutions.
Required Skills and Qualifications:
- 8+ years progressive experience as part of a professional services organization.
- Experience in managing the implementation of workflow or business transformation solutions.
- Success driving complex issues through analysis and resolution.
- Creativity with comfort running projects independently.
- Industry domain expertise in workflow.
- Ability to travel occasionally.
- Beneficial: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
Engagement Manager employer: Dexian Europe
Contact Detail:
Dexian Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Engagement Manager
✨Tip Number 1
Familiarise yourself with the 'Now Create' methodology mentioned in the job description. Understanding this approach will not only help you align with the company's practices but also demonstrate your commitment to their processes during interviews.
✨Tip Number 2
Network with professionals in the software development industry, especially those who have experience in project management or engagement roles. Engaging with them can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples from your past experiences where you've successfully managed complex projects. Highlight your problem-solving skills and how you've driven resolutions in challenging situations, as these are key aspects of the role.
✨Tip Number 4
Stay updated on the latest trends in AI and its integration into workflow processes. Being knowledgeable about AI's impact on project management can set you apart and show that you're forward-thinking, which is beneficial for this position.
We think you need these skills to ace Engagement Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in project management and client engagement. Emphasise your familiarity with methodologies like 'Now Create' and any specific achievements that demonstrate your ability to lead complex projects.
Craft a Compelling Cover Letter: In your cover letter, address how your 8+ years of experience aligns with the responsibilities of the Engagement Manager role. Mention your skills in managing workflows and business transformations, and provide examples of how you've successfully driven complex issues to resolution.
Showcase Your Leadership Skills: Highlight instances where you have led teams or mentored colleagues. This is crucial for the Engagement Manager position, so be specific about your leadership style and how it has contributed to successful project outcomes.
Demonstrate Industry Knowledge: Include any relevant industry expertise, especially in workflow and business transformation solutions. If you have experience integrating AI into work processes, make sure to mention this as it is beneficial for the role.
How to prepare for a job interview at Dexian Europe
✨Understand the Now Create Methodology
Familiarise yourself with the Now Create methodology as it is crucial for the role. Be prepared to discuss how you have applied similar methodologies in past projects and how they contributed to successful outcomes.
✨Showcase Your Leadership Skills
As an Engagement Manager, you'll be leading teams. Prepare examples of how you've successfully led teams in previous roles, focusing on your ability to manage timelines, scope, and resources effectively.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss complex issues you've faced in past projects and how you resolved them. Highlight your analytical skills and creativity in driving solutions, as these are key to managing engagements successfully.
✨Highlight Your Industry Expertise
Make sure to emphasise your experience in workflow or business transformation solutions. Discuss any relevant industry knowledge that aligns with the company's focus, especially if you have insights into integrating AI into work processes.
