At a Glance
- Tasks: Help customers achieve their learning goals and boost training engagement.
- Company: Dynamic company focused on customer success and innovative training solutions.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Join a collaborative team and thrive in a fast-paced, global environment.
- Why this job: Make a real difference by empowering learners and enhancing customer experiences.
- Qualifications: 3-5 years in account management or customer success; strong communication skills.
The predicted salary is between 40000 - 50000 € per year.
What you get to do in this role:
- Aligned to an assigned region, the Customer Enablement Consultant is the main point of contact to evangelize and to grow the overall newly registered learner, training bookings, and learning consumption targets.
- Be a training & adoption expert to recommend and to promote client resources, offerings, and programs to help customers achieve their learning goals.
- Manage customer activities among the Account Executives, Services Account Executives and Customer Success Managers to deliver on the plan and to support the timely burn down of pre-paid training.
- Monitor training health and execution for key and growth accounts, by mapping out solutions to improve on outcomes, and be able to consistently monitor key performance metrics to assess overall training health and effectively address escalations as they arise.
- Play an active role in participating in regional strategies—working closely with sales, customer success, marketing teams and GLD-CA leadership—to drive higher adoption of training programs and increase overall learner engagement within key markets.
- Collaborate with GTM (Go-To-Market) teams to support internal projects and ongoing improvement efforts, aiming to enhance client programs, streamline processes, improve resources for customers, and advance internal initiatives to address changing needs.
Skills:
- Bachelor’s degree or equivalent experience.
- 3–5 years of experience in account management, customer success, training coordination, or related field.
- Experience in a matrixed, global organization.
- Strong written and verbal communication skills, with ability to present to mid-level customer stakeholders.
- Familiarity with SNOW training and certification offerings preferred.
- Ability to manage multiple accounts and deliverables in parallel.
- Strong working knowledge of MS Office applications, especially Microsoft PowerPoint and Excel, with demonstrated ability to create customer-facing proposals.
- A proven ability to consolidate and interpret technical information and translate it in a meaningful way for key stakeholders.
- Experience incorporating analysis and reporting into programs.
- Strong organizational skills and attention to detail.
- Customer-centric mindset with problem-solving orientation.
Education:
- French or Arabic Speaking would be great to have.
Customer Adoption Consultant employer: Dexian Europe
As a Customer Adoption Consultant, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. Our company fosters a collaborative culture where your contributions are valued, and you will have access to comprehensive training resources and mentorship opportunities to enhance your skills. Located in a vibrant region, we offer unique advantages such as flexible working arrangements and a commitment to work-life balance, making us an excellent employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Adoption Consultant
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. We can’t stress enough how important it is to make connections that could lead to job opportunities.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. We recommend practising common interview questions and tailoring your answers to highlight your experience in customer success and training coordination.
✨Tip Number 3
Showcase your skills! Create a portfolio or presentation that highlights your achievements in account management and training. This will help you stand out and demonstrate your value to potential employers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer Adoption Consultant
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about helping customers achieve their learning goals and how you can contribute to our mission at StudySmarter.
Tailor Your Experience:Make sure to highlight your relevant experience in account management or customer success. We’re looking for specific examples that demonstrate your skills in training coordination and how you've helped clients in the past.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon where possible. We appreciate a well-structured application that makes it easy for us to see your qualifications and fit for the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the Customer Adoption Consultant position. We can’t wait to hear from you!
How to prepare for a job interview at Dexian Europe
✨Know Your Stuff
Make sure you understand the role of a Customer Adoption Consultant inside out. Familiarise yourself with the company's training offerings and how they align with customer needs. This will help you speak confidently about how you can contribute to their goals.
✨Showcase Your Experience
Prepare specific examples from your past roles that demonstrate your account management and customer success skills. Highlight situations where you've successfully increased learner engagement or improved training outcomes, as this will resonate well with the interviewers.
✨Be Ready to Collaborate
Since this role involves working closely with various teams, be prepared to discuss how you've effectively collaborated in the past. Share examples of how you’ve worked with sales, marketing, or customer success teams to drive results and improve processes.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s current training programs and future initiatives. This shows your genuine interest in the role and helps you gauge how you can fit into their strategies for growth and customer engagement.
