E-Commerce Manager (FTC Mat Cover)

The Company Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.

We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.

Meet the team: The EMEA Marketing function is a dynamic, diverse and growing team, playing a critical role in defining and implementing our strategy to drive growth in the region. The EMEA Performance Marketing team is a key pillar in the EMEA Marketing function, delivering pioneering high impact projects to enable our EMEA Marketing Strategy and drive Dexcom’s business success. We maximize the measurable value we deliver through data-driven decision-making, proactive prioritization, world-class expertise & innovation, and hands-on implementation. Working as an integrated team within EMEA Marketing, we are reliable, collaborative partners to regional and local marketing teams, and coordinate execution across all Dexcom internal functions with strong processes, clear roles, and transparent communication.

Where you come in: This is a 12-month FTC role to cover for a planned staff absence. The EMEA e-commerce lead is responsible for overseeing and optimizing our e-commerce platform and digital customer experience across EMEA markets, to drive online sales growth. This is an operational role requiring commercial acumen, a hands-on approach, and a deep understanding of e-commerce best practices, combined with a strategic vision for scaling the e-commerce platform across EMEA to support Dexcom’s growth objectives in priority markets.

You will be responsible for interim execution of our e-commerce strategy and tactics, collaborating closely with regional and local marketing teams to ensure the e-commerce channel is integrated into our marketing strategy and campaign activities. You will work cross-functionally with IT and Digital teams to ensure that the platform is optimized to the requirements of the business. A performance marketing mindset and expertise in analytics are essential for success in this role.

Your Key Responsibilities will include:

• E-commerce Strategy & Implementation: Take ownership of the e-commerce strategy across the EMEA region, aligned to our regional business goals. This includes supporting the deployment of e-commerce platforms, and orchestrating the e-commerce channel activation across multiple markets once the infrastructure is deployed.
• Performance Marketing & Analytics: Maintain a performance marketing mindset, staying deeply connected to ongoing digital campaigns, and using analytics expertise to measure success across a range of metrics (e.g. CPA, CLTV, conversion rates). Leverage data and insights to identify opportunities to optimize channel performance.
• Commercial Success: Apply strong commercial acumen to drive the e-commerce channel revenue, focusing on understanding and identifying key drivers of demand, such as promotions, conversion rate optimization, and customer lifecycle initiatives (win-back & retention strategies, etc.), to support customer acquisition, retention and growth. Identify and implement opportunities to improve operational efficiency and reduce cost-to-serve.
• Platform Optimization: Actively manage and optimize the e-commerce platform(s) across EMEA, ensuring that the channel performs optimally in each market and offers a seamless customer experience from product discovery to checkout and fulfilment.
• Cross-Functional Collaboration: Work closely with EMEA campaign & channels marketing teams, country marketing teams, EMEA & Global digital teams, and EMEA/Global IT organization to ensure that e-commerce efforts are aligned with broader marketing and business objectives. Strong collaboration is essential to integrate e-commerce with marketing campaigns and our digital ecosystem.
• Partner Management: Manage relationships with third parties such as Amazon or other e-commerce and fulfilment providers to optimize customer experience, product availability, and order fulfilment, if necessary.

What makes you successful:

• You have a proven track record of driving online sales growth through effective promotions, conversions, and customer retention strategies.
• You have significant experience working closely with country marketing teams and other regional/global stakeholders in a marketing organization.
• You are able to engage cross-functionally in a matrixed organization, to collaborate and influence outcomes across all stakeholders in the process of bringing a product to market.
• You are a deep expert in performance marketing deep analytics, with the ability to interpret and act on key metrics such as CPA, CLTV, and conversion rates.
• You understand the broader e-commerce landscape and the strategic and commercial considerations required to run a successful e-commerce business.
• You have experience managing or working with CommerceTools platform, and/or other third-party e-commerce platforms.
• You also have experience in building a high performing business on Amazon or on other 3rd party seller marketplaces.
• You are familiar with managing the tools and tactics that drive demand and creating a seamless customer journey across multiple e-commerce markets.
• You are a strong project manager, with organizational skills, and strategic vision.
• Prior experience running your own e-commerce business or managing a corporate e-commerce platform is highly preferred.
• Experience in Healthcare industry, including medical technology, is preferred.

What you’ll get:

• A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community.
• A full and comprehensive benefits program.
• Growth opportunities on a global scale.
• Access to career development through in-house learning programs and/or qualified tuition reimbursement.
• An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.

Travel Required: 0-5%

Experience and Education Requirements: Typically requires a Bachelor’s degree and a minimum of 8-12 years of related experience. At this level a graduate degree may be desirable with 4 years of related experience.

Remote Workplace: Your location will be a home office; you are not required to live within commuting distance of your assigned Dexcom site (typically 75 miles/120km). If you reside within commuting distance of a Dexcom site (typically 75 miles/120km) a hybrid working environment may be available. Ask about our Flex workplace option.