Senior Business Analyst (Salesforce)

The Company Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we are just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we’ve started: Improving human health.

We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We’ve already changed millions of lives and we’re ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We’ll get there by constantly reinventing unique biosensing-technology experiences.

The EMEA Applications team is a small but rapidly growing IT group responsible for delivering improvements across our core systems, including Oracle Fusion, Salesforce.com, and Oracle Service Cloud, all connected through a microservices-based integration framework. We support the full Order-to-Cash process in close partnership with Sales, Operations, Supply Chain, and Finance, working with development teams across Europe, the US, and Asia.

We are now seeking a Senior Business Systems Analyst with cross-application experience in areas such as Sales, Supply Chain, Finance, Digital Sales, or Web Sales, ideally gained through CRM (Salesforce), ERP (Oracle), or e-commerce projects. The ideal candidate will be an excellent communicator with over five years’ BA experience (including two at senior level), able to lead workshops, drive process design, support multiple EMEA IT initiatives, and act as a project lead for smaller projects when needed.

Where you come in

• Own the end-to-end Business Analysis model and all supporting document templates.
• Provide guidance and leadership to more junior Business Analysts.
• Facilitate the capture / definition / documentation of detailed business process maps with cross-functional stakeholders.
• Define accurate and concise user stories / business requirements.
• Provide general Business Analyst and Business Change Management support for all EMEA enterprise application projects and system enhancements.
• Act as a single-point-of-contact for SMEs in representing processes and requirements to technical teams.
• Collaborate with cross-functional teams in delivering via Agile, Waterfall, Hybrid methodologies.
• Drive execution of assigned project deliverables.
• Lead small to medium sized IT projects when required.
• Understand technical, resource and schedule implications of business decisions.
• Support business functions in developing Business Change plans.
• Work with stakeholders to determine project timing and resourcing requirements.
• Monitor execution and report status, risks and issues to the Project / Program Manager.
• Support the Test Lead and Test Team in developing Test Scenarios and Test Scripts.
• Work with relevant parties to develop training material and deliver training if required.

What makes you successful

• Significant experience facilitating workshops for business requirements/business process capture, "to be" process design, organizational change impact.
• Strong strategic thinking skills; understands business needs and brings proactive solutions to the team.
• Experience with enterprise-level application development projects and working with multi-discipline, globally distributed teams.
• Knowledge of CRM, Master Data Management and Order Management System concepts/tools and capabilities.
• Know how to customize Salesforce for different countries across EMEA based on regional needs working seamlessly with standard processes.
• Knowledge of integrations with external systems such as Finance (Oracle), Marketing Tools, e-commerce platforms.
• An understanding of OTC related data models and how that data is used.
• Experience of developing a full business analysis model with associated use of tools and templates.
• Experience with Agile and Hybrid methodologies.
• Experience in conducting Level of Effort analyses, bottom-up project planning.
• Ability to handle incidents, enhancements and projects in parallel and assist with Testing.

5+ years of experience in an IT applications Business Analyst role, 2+ years Senior Business Analyst.

What you’ll get

• A front row seat to life-changing CGM technology.
• Learn about our brave #dexcomwarriors community.
• A full and comprehensive benefits program.
• Growth opportunities on a global scale.
• Access to career development through in-house learning programs and/or qualified tuition reimbursement.
• An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.

Travel Required 15-25%

Experience and Education Requirements Typically requires a Bachelor’s degree and a minimum of 8-10 years of related experience.

Flex Workplace Your primary location will be a home office. You will not have an assigned workstation and will work with your manager to determine office visit needs. You must live within commuting distance of your assigned Dexcom site (typically 75 miles/120km).