At a Glance
- Tasks: Provide hands-on desktop support and troubleshoot tech issues for colleagues.
- Company: Join a leading healthcare tech company in Edinburgh with a supportive team.
- Benefits: Comprehensive benefits, career growth, and access to innovative technology.
- Other info: Dynamic work environment with opportunities for professional development.
- Why this job: Be part of a team that makes a real difference in healthcare technology.
- Qualifications: Experience with Windows, macOS, and strong troubleshooting skills required.
The predicted salary is between 30000 - 40000 £ per year.
IT Desktop Support - Healthcare - Edinburgh
This position is based full‑time at our Edinburgh office and requires onsite attendance 5 days per week. Internal job title:
Desktop Support Specialist 2 .
Meet the team
The Desktop Support Team is composed of highly skilled specialists dedicated to ensuring technology needs are met with efficiency and expertise.
Each member brings a unique set of skills and a passion for solving technical challenges.
From hardware imaging and updates to troubleshooting issues and software installations, our team is here to provide prompt and reliable support.
We pride ourselves on our ability to communicate effectively with users of all technical levels and our goal is to keep the Dexcom workforce running seamlessly so they can focus on their core responsibilities.
- Where you come in
- Provide first‑line and hands‑on desktop support for colleagues across the site, resolving issues quickly, professionally, and in line with agreed service levels.
- Troubleshoot, configure, and support laptops, desktops, mobile devices, printers, meeting room technology, and standard business applications.
- Support device provisioning, imaging, deployment, hardware refresh activity, and asset lifecycle processes.
- Use Service Now to manage incidents and requests, maintaining clear updates, accurate categorisation, and strong ticket ownership.
- Partner with local and regional IT teams to support office, manufacturing, and business‑critical technology needs.
- Deliver positive customer experience by communicating clearly, setting expectations, and following through to resolution.
- Contribute to continuous improvement by identifying recurring issues, sharing knowledge, and supporting standardised support processes.
- What makes you successful
- Strong technical knowledge of Windows 11, mac OS, Microsoft 365, desktop hardware, peripherals, and common enterprise applications.
- Experience troubleshooting desktops, laptops, mobile, network connectivity, printers, and meeting room technology issues.
- Working knowledge of endpoint management tools such as Microsoft Intune, SCCM, or similar platforms.
- Confidence managing incidents and service requests through an ITSM tool such as Service Now, focusing on SLA performance and accurate documentation.
- Customer‑focused mindset with excellent communication skills and ability to support users of varying technical knowledge.
- Strong organisational skills, attention to detail, and ability to prioritise effectively in a fast‑paced support environment.
- Ability to work independently while collaborating with local, regional, and global IT teams.
- Relevant certifications such as ITIL Foundation, Comp TIA A+, Microsoft 365 Certified: Endpoint Administrator, or equivalent practical experience.
- What you’ll get
- A front‑row seat to life‑changing CGM technology and opportunity to learn about our brave #dexcomwarriors community.
- A full and comprehensive benefits program.
- Growth opportunities on a global scale.
- Access to career development through in‑house learning programs and/or qualified tuition reimbursement.
- An exciting and innovative, industry‑leading organisation committed to employees, customers, and the communities we serve.
- Travel Required
- 0–5%
Experience and Education Requirements
- Minimum of 2–4 years of related experience and a high‑school diploma/certificate or equivalent.
- #J-18808-Ljbffr
IT Desktop Support - Healthcare - Edinburgh employer: Dexcom, Inc.
At Dexcom, we are proud to be an employer that values innovation and employee growth, particularly in our Edinburgh office where the IT Desktop Support team plays a crucial role in enhancing healthcare technology. Our collaborative work culture fosters continuous learning and development, offering comprehensive benefits and opportunities for career advancement within a supportive environment. Join us to be part of a mission-driven organisation that is dedicated to making a meaningful impact in the lives of our customers and communities.
StudySmarter Expert Advice🤫
We think this is how you could land IT Desktop Support - Healthcare - Edinburgh
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Dexcom, Inc. values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Dexcom, Inc. might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Dexcom, Inc.!
✨Direct Apply to Dexcom, Inc.
Let's not forget to apply directly through the Dexcom, Inc. website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Desktop Support - Healthcare - Edinburgh
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Dexcom, Inc..
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Dexcom, Inc.. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Dexcom, Inc.
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
