At a Glance
- Tasks: Support customers and manage accounts while delivering exceptional service.
- Company: Join a leading organisation in life-changing CGM technology.
- Benefits: Comprehensive benefits, career growth, and access to innovative learning programs.
- Other info: Perfect for college leavers eager to kickstart their career with full training provided.
- Why this job: Make a real impact in healthcare while developing your skills in a fast-paced environment.
- Qualifications: Great communication skills and a willingness to learn; previous experience is a plus.
The predicted salary is between 30000 - 40000 £ per year.
The Customer Support Specialist will be based in Bracknell, Berkshire. This role requires experience in customer account management and inside sales and is motivated to deliver exceptional service to meet the diverse needs of our customers. You will be an integral member of the Inside Sales Team, supporting the Manager with work that includes responding to customer questions, processing orders, answering calls, responding to emails and much more. Your work will support our UK & Ireland business objectives by meeting customer needs with both exceptional service and our life changing CGM product.
Responsibilities
- Support the achievement of monthly objectives for revenue and new customer acquisition target.
- Support all elements of delivering exceptional account management, including responsibility for generation of regular patient list and renewals documentation.
- Deal with all hospital/procurement related queries.
- Be responsible for proactively following up with hospitals to positively strengthen and grow relationships.
- Utilize internal systems (Salesforce) to organize daily activities and accurately record all customer interactions, and have a strong knowledge of Excel to create various reports.
- Develop an in-depth knowledge of the Dexcom products and confidently deal with any enquiries relating to self-funded patients and their user journey (training will be provided).
Qualifications & Skills
- Thrive in a high pressure fast paced environment.
- Make decisions and take initiative.
- Be organized in all work pursuits.
- Have great communication skills and proven track record of dealing with complex customer accounts.
- Be adaptable to change.
- Have familiarity with NHS, CCG, Health Boards and Foundation Trust structure.
- Knowledge of diabetes is desirable but a willingness to learn is a must.
- Suitable for a College Leaver.
- Although previous account management or sales experience is beneficial, this role could also suit a motivated college leaver who is keen to begin their career in a fast‑paced commercial environment. Full training will be provided, and we’re looking for someone with the right attitude, strong communication skills, and a willingness to learn and grow within the team.
Benefits
- A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community.
- A full and comprehensive benefits program.
- Growth opportunities on a global scale.
- Access to career development through in‑house learning programs and/or qualified tuition reimbursement.
- An exciting and innovative, industry‑leading organization committed to our employees, customers, and the communities we serve.
Travel 0-5%
Experience and Education
Typically requires a minimum of 2-4 years of related experience and a High School diploma/certificate or equivalent.
Work Arrangement
Your primary location will be your assigned Dexcom site but you may work part of the week from a home office. You must live within commuting distance of your assigned Dexcom site (typically within an hour’s commute).
Customer Account Support Specialist in Bracknell employer: Dexcom, Inc.
At Dexcom, we pride ourselves on being an exceptional employer, offering a dynamic work environment in Bracknell, Berkshire, where innovation meets compassion. Our commitment to employee growth is evident through comprehensive training programs and career development opportunities, ensuring that every team member can thrive while contributing to our mission of delivering life-changing CGM technology. Join us to be part of a supportive culture that values your contributions and fosters meaningful relationships with our customers and the community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Account Support Specialist in Bracknell
✨Get Chatty at Local Community Events
Dive into local meetups or community events related to customer support. These gatherings are a goldmine for making connections and learning more about what companies like Dexcom, Inc. value in entry-level hires. Just think of it as networking over snacks!
✨Show Off Your People Skills
Create a small digital portfolio showcasing your communication skills. You could include relevant scenarios or customer interactions—real or hypothetical. This isn't just for show; it gives hiring managers at places like Dexcom, Inc. a taste of how you handle customer queries.
✨Leverage Internship Platforms
Don't sleep on popular internship platforms that focus on entry-level roles in customer support. Websites like Handshake can link you directly to companies looking for fresh talent. The earlier you start exploring these options, the better your chances at landing something with Dexcom, Inc.!
✨Join Customer Support Forums
Participate in online forums and communities specifically for customer support professionals. Places like Help Scout’s community or even subreddits can give you insights into what skills are in demand. Plus, it’s a great way to network and discover hidden job opportunities at companies like Dexcom, Inc..
We think you need these skills to ace Customer Account Support Specialist in Bracknell
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear and friendly communication is crucial. Make sure your CV highlights any previous experience where you've resolved customer queries or collaborated with a team. We love to see examples where you've turned a challenge into a positive experience!
Tailor Your Cover Letter with Enthusiasm:For an entry-level role like this one, your cover letter shouldn’t just be a summary of your CV. Instead, share why you're excited about customer support, and express your eagerness to help others. Let's see your personality shine through—tell us why you're a great fit for Dexcom, Inc.!
Highlight Relevant Experience:Even if you haven't worked in customer support before, include any relatable experiences—like part-time jobs, volunteer work, or internships. Show us how these have equipped you with the soft skills needed to thrive in this role, like problem-solving and patience.
Keep It Simple and Straightforward:Your CV should be easy to read—no fancy fonts or excessive jargon. Use bullet points to break down your responsibilities and achievements and stick to a clean layout. This helps us quickly see your qualifications and gives a professional vibe, even for an entry-level position!
How to prepare for a job interview at Dexcom, Inc.
✨Brush Up on Your Communication Skills
In customer support, communication is key. Practise explaining complex issues in straightforward language. You might even get role-play scenarios during the interview, so be ready to show off those skills!
✨Show Your Problem-Solving Prowess
Employers love seeing how you handle customer queries. Think of specific instances where you’ve resolved conflicts or helped someone out. Bring these scenarios to the table, as they can help demonstrate your problem-solving capabilities!
✨Familiarise Yourself with Common Tools
Get to grips with popular customer support tools like Zendesk or Freshdesk. Even if you haven’t used them before, being able to talk about them or their features can show you’re proactive about getting up to speed.
✨Express Your Willingness to Learn
As this is an entry-level position, they want to see your eagerness to grow. Highlight your adaptability and enthusiasm for customer support. Share any relevant experiences or coursework that show you’re committed to developing your skills!
