At a Glance
- Tasks: Build long-term partnerships and drive client success with innovative solutions.
- Company: Join a dynamic tech company focused on client advocacy and growth.
- Benefits: Enjoy flexible work, uncapped earnings, private health insurance, and generous PTO.
- Other info: Thriving environment with opportunities for personal and professional growth.
- Why this job: Make a real impact by helping clients achieve their strategic goals.
- Qualifications: 10+ years in customer engagement with strong communication and problem-solving skills.
The predicted salary is between 36000 - 60000 € per year.
Who you are
Are you passionate about partnering and solving clients' challenges? Are you a true hybrid professional with customer acumen and a proven technical foundation? Do you enjoy building processes, driving best practices, and delivering results? Then come be a member of Devtech's Client Partner. The Client Partner (CP) is the key partner helping our valued customers achieve their strategic objectives and understands the value Devtech brings to their organization. Our CPs understand the importance of protecting and growing the revenue for our existing customer base.
What you'll do
- Serve as strategic bridge between Devtech and its clients, focusing on building long-term partnerships to achieve mutual business success.
- Establish critical goals, to aid the customer in achieving their objectives and desired outcomes.
- Build and operate world class Client Partner plans for each client that define key goals that help them achieve their objectives and desired outcomes.
- Establish regular cadence (Weekly, Monthly, Quarterly) with each assigned client, to review executive dashboards and program status.
- Cement yourself as a trusted/strategic advisor with customers and drive continued value of our products and services.
- Proactively work closely with the Devtech team to find new service opportunities and/or develop upsell opportunities.
- Advocate customer needs/issues cross-departmentally and program-manage customer concerns.
- Support Delivery with scoping and selling follow-on and new service opportunities.
- Act as the Devtech primary point of contact for inquiries, issues, or escalations.
- Maintain current functional and technical knowledge of the Devtech's service offerings.
- Accurately project customers renewals and cross-sells.
- Manage customer escalations and resolutions.
- Create and build best practices that facilitate growth within the existing customer base.
- Ensure Devtech proactively identifies opportunities to help clients meet their objectives and that our services address their challenges.
What you'll need
- 10+ years in a related function with direct customer advocacy and engagement experience in post-sales services.
- Confirmed ability to drive continuous product value.
- You will be a strong teammate and a self-starter.
- You will possess exceptional verbal, written, social, presentation, and interpersonal skills.
- Thrives in a multi-tasking environment and can adjust priorities on-the-fly while still having the ability to focus on details and be analytical.
- You have played in the software services and/or cloud space and love it.
- Experience building out and leading client relationships.
- Estimated travel is 25% (travel may vary depending on customer and business needs).
- Excellent communication, organizational, and problem-solving skills in a dynamic environment.
- Effective documentation skills, including technical diagrams and written descriptions.
- Experience creating, documenting, and rolling out best practices that lead to longer client retention.
How you will be measured
- Client and revenue retention.
- Generation of new logo revenue to target.
- Increase in Lifetime Contract Value across the organization.
- Meeting personal upsell and cross-sell goals.
- Increase in NPS.
What we offer
- Flexible work environment.
- Uncapped earning potential.
- Private health insurance.
- 25 days of PTO plus the UK Public Holidays.
- Stock options.
Client Partner in London employer: Devtech
At Devtech, we pride ourselves on being an exceptional employer that fosters a flexible work environment and prioritises employee growth. As a Client Partner, you will not only enjoy uncapped earning potential and comprehensive benefits like private health insurance and stock options, but also thrive in a culture that values collaboration and innovation, empowering you to build meaningful client relationships and drive impactful results.
StudySmarter Expert Advice🤫
We think this is how you could land Client Partner in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. Remember, it’s all about building those relationships that can lead to job opportunities.
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their challenges and think about how you can help solve them. This will not only impress your interviewers but also show that you’re genuinely interested in being a Client Partner at Devtech.
✨Tip Number 3
Practice your pitch! You need to be able to clearly articulate your value and how your experience aligns with the role. Role-play with a friend or in front of a mirror until you feel confident. The more you practice, the more natural it will feel during the real deal.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Devtech team. So, get your application in and let’s make some magic happen!
We think you need these skills to ace Client Partner in London
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for partnering and solving client challenges right from the start. Use your cover letter to share a story or example that highlights your customer acumen and technical foundation.
Tailor Your CV:Make sure your CV speaks directly to the role of Client Partner. Highlight your experience in building long-term partnerships and driving results, and don’t forget to mention any relevant achievements that showcase your ability to meet client objectives.
Be Clear and Concise:When writing your application, keep it straightforward. Use bullet points where possible to make your skills and experiences easy to digest. We love clarity, so avoid jargon unless it’s absolutely necessary!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Devtech
✨Know Your Client Partner Role Inside Out
Before the interview, dive deep into what being a Client Partner at Devtech entails. Understand the key responsibilities and how they align with the company's goals. This will help you articulate how your experience and skills can directly contribute to building long-term partnerships and driving client success.
✨Showcase Your Customer Advocacy Skills
Prepare examples that highlight your experience in customer advocacy and engagement. Think of specific instances where you've successfully managed client relationships or resolved issues. This will demonstrate your ability to act as a trusted advisor and advocate for customer needs, which is crucial for this role.
✨Demonstrate Your Technical Acumen
Since the role requires a solid technical foundation, be ready to discuss your experience in the software services or cloud space. Brush up on relevant technical knowledge and be prepared to explain how it has helped you drive product value for clients in the past.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving and analytical skills. Think about how you would handle client escalations or identify new service opportunities. Practising these scenarios will help you respond confidently and show that you can thrive in a dynamic environment.
