Senior Product Manager - Voice

At DevRev, we\’re building the future of work with Computer – your AI teammate. Unlike traditional tools, Computer unifies all your data sources, tools, and workflows into a single AI‑ready platform, giving employees real‑time insights, proactive suggestions, and powerful agentic actions. It extends your existing software with AI‑native apps and agents that work alongside your teams and customers – updating workflows, coordinating across teams, and eliminating repetitive work. We call this Team Intelligence: human‑AI collaboration that breaks down silos, brings people back together, and frees you to solve bigger problems. Backed by Khosla Ventures and Mayfield with $150M+ raised, DevRev is trusted by global companies across industries.

Why Voice Matters at DevRev

Voice is emerging as one of the most powerful input modalities for Computer – DevRev’s AI‑workspace for capturing knowledge, taking action, and accelerating work across the enterprise.

The most current and valuable information inside a company often lives in conversations: customer calls, internal meetings, sales discussions, onboarding sessions, and field interactions. Turning this spoken content into structured, actionable insight unlocks a significantly richer signal surface for Computer.

Voice strengthens Computer by enabling:

• Voice → Action: converting spoken insights directly into updates, tasks, and decisions
• Voice → Memory: capturing calls and meetings as structured knowledge objects
• Voice → Reach: allowing Computer to be used in more contexts — calls, shop floors, cars, and live environments

As a Senior Product Manager for Voice, you will shape this emerging surface area and integrate it deeply into Computer’s Memory, AirSync, and Agent ecosystem.

What You’ll Drive

• Lead product discovery for voice across internal and customer‑facing workflows.
• Industry verticals (ecommerce, fintech, telco, logistics, SaaS, etc.)
• Product verticals (support, sales, success, onboarding, internal ops)
• Regional factors (ASR performance, regulatory requirements, telephony norms in NA/EU/APAC)
• Identify the verticals and regions with the fastest path to adoption and ROI.
• Define seamless continuity between voice interactions and in‑app experiences. Design robust handoff patterns between AI agents and human agents, ensuring:
  • Accurate intent detection & clear thresholds for escalation
  • Preservation of real‑time context
  • Safe and reversible actions
  • Full auditability and traceability within Computer
• Go‑to‑Market Partnership
  • Work closely with Sales, Solutions, and Customer Success to:
    • Identify where voice capabilities have the highest commercial leverage
    • Shape demos, narratives, and customer value stories
    • Support PoCs with measurable outcomes
  • Continue to develop packaging, pricing, and launch readiness for voice capabilities
• Roadmap Ownership & Technical Depth
  • Own the roadmap for Voice across capture, interpretation, and action layers.
  • Collaborate with engineering to develop reusable components and infrastructure.
  • Ensure voice becomes a first‑class surface in Computer – not a parallel product, but fully integrated into our knowledge graph and agent ecosystem

Metrics & Measurement

• Define and track the success metrics for Voice, including:
  • Quality metrics — accuracy, latency, safety, action correctness
  • Outcome metrics — automation impact, time saved, adoption growth
  • Experience metrics — continuity of handoff flows, user satisfaction

What Success Looks Like

• Voice capabilities adopted across key workflows and customer segments
• Material increase in Computer adoption driven by voice‑first capture and actions
• Noticeable reduction in manual conversational follow‑up or data entry work

What We’re Looking For

• Must‑haves
  • 5–8+ years of PM experience in AI, SaaS, or highly technical products
  • Experience with voice, ASR, NLU, or conversational AI systems
  • Demonstrated ability to drive execution across engineering and cross‑functional teams
  • Strong skills in customer discovery, PoCs, and writing clear product specifications
• Nice‑to‑haves
  • Experience with telephony or CCaaS ecosystems
  • Background in LLMs, agentic workflows, or real‑time systems

DevRev is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/ expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.

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