Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Create clear and engaging product documentation that drives customer success.
- Company: Join a dynamic team at DevRev, focused on customer-centric innovation.
- Benefits: Flexible work environment, opportunities for growth, and a supportive culture.
- Why this job: Make an impact by simplifying complex tech for users and enhancing their experience.
- Qualifications: Experience in technical writing and a passion for clarity and simplicity.
- Other info: Be part of a culture that values hunger, humility, honesty, and heart.
The predicted salary is between 36000 - 60000 £ per year.
DevRev’s Knowledge team is looking for a technical writer who has strong technical proficiency and who strives for simplicity. The Technical Writer is responsible for ensuring that the documentation for our product and company is useful, findable, clear, correct, comprehensive, and consistent.
Responsibilities
- Collaborate with product, customer success/support, engineering, design, and growth teams on content that will drive organic discovery and customer adoption and engagement.
- Write, review, publish, and sustain product content, primarily product documentation on the support portal.
- Create user-centric content that drives customer acquisition, adoption, and success, measured primarily by self-service or deflection rates.
- Be in lockstep with product updates, closely tying with our product launch workflows.
- Understand the technology, especially AI, and teams that make up our product and company.
- Respond to the behavior and needs of customers and customer-facing teams.
- Hold subject-matter experts and other collaborators accountable for their commitments.
- Identify opportunities to use AI, analytics, and workflows to increase automation, efficiency, and effectiveness of the documentation process.
Qualifications
- Experience planning, researching, writing, editing, and sustaining software user documentation, preferably in a startup or mid-sized organization.
- Excellent skills in product documentation best practices (including grammar, essentialist documentation design, effective information architecture); and interest in refining these practices for the AI era.
- Proficiency in documentation tools such as knowledge base management platforms, component content management systems, or docs-as-code with markdown and GitHub.
- Highly organized and able to triage and prioritize numerous issues and projects in a manner that can be scaled.
- Ability to succeed in a globally-distributed environment.
- Alignment with our core cultural values–the 4Hs of hungry, humble, honest, with heart.
Culture
The foundation of DevRev is its culture -- our commitment to those who are hungry, humble, honest, and who act with heart. Our vision is to help build the earth’s most customer-centric companies. Our mission is to leverage design, data engineering, and machine intelligence to empower engineers to embrace their customers.
Equal Employment Opportunity: DevRev does not discriminate on the basis of any protected group status under applicable law. We are committed to equal opportunity in hiring and in all aspects of employment.
Technical Writer in City of London employer: DevRev
Contact Detail:
DevRev Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Writer in City of London
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those at DevRev. A friendly chat can open doors that applications alone can't.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your best documentation work. This is your chance to demonstrate how you simplify complex topics.
✨Tip Number 3
Be proactive! Follow up on your applications and express your enthusiasm for the role. A little persistence can go a long way in making you stand out.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team.
We think you need these skills to ace Technical Writer in City of London
Some tips for your application 🫡
Know Your Audience: Before you start writing, think about who will be reading your application. Tailor your language and examples to resonate with the team at DevRev. Show us that you understand our mission and values!
Showcase Your Skills: Highlight your technical writing experience and any tools you're familiar with, like markdown or GitHub. We want to see how your skills align with what we need, so don’t hold back on the details!
Be Clear and Concise: Simplicity is key! Make sure your application is easy to read and straight to the point. Avoid jargon unless it’s necessary, and remember, clarity is what we’re after.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at DevRev
✨Know Your Stuff
Make sure you have a solid understanding of the technology and products you'll be writing about. Brush up on AI concepts and how they relate to the company's offerings. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Writing Skills
Prepare samples of your previous work that highlight your ability to create clear, user-centric documentation. Be ready to discuss your writing process and how you ensure your content is findable and comprehensive. This is your chance to shine!
✨Collaborate Like a Pro
Since the role involves working with various teams, think of examples where you've successfully collaborated in the past. Be prepared to discuss how you handle feedback from subject-matter experts and how you keep everyone accountable for their commitments.
✨Embrace the Culture
Familiarise yourself with DevRev's core values: hungry, humble, honest, and heart. Think of ways you embody these traits and be ready to share examples during the interview. This will show that you align with their culture and are a great fit for the team.
