An exciting opportunity has become available for a Client Services Associate to join our Client Services team at Paragon's Sheffield site. The role's purpose is to provide customer service and administrative support to our clients and the wider Client Services team. Supporting the wider team by handling day to day administration, assisting with order tracking, resolving basic customer issues, and ensuring an excellent customer experience at all times. Ensure excellent customer service is delivered at all times. Communicate with customers using the most appropriate method of interaction including phone, email and video call. Take direction from members of the Client Services Team to support customer and team objectives. Understand and manage customer enquiries for online ordering platforms. Support the delivery and completion of customer projects. Excellent Customer Service and Communication skills both written and verbally Experience within a Customer Service environment Career development opportunities Cycle to work Scheme Financial Health Check Wellbeing, Legal, Personal finance support Employee Assistance Programme All qualified applicants will be considered fairly and without discrimination on the basis of race, ethnicity, gender, gender identity or expression, sexual orientation, disability, age, religion or belief, marital or civil partnership status, pregnancy or maternity, or any other characteristic protected by applicable law. We recognise how challenging the current job market can be, and Paragon Talent Solutions are committed to providing the best possible candidate experience throughout the recruitment process. This helps us ensure that every application is reviewed fairly, consistently and efficiently through our established recruitment process. If you require any reasonable adjustments or additional support during the application process, please let us know and we will be happy to assist.
