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- Tasks: Manage customer relationships and ensure excellent service while supporting the sales team.
- Company: Join a high-performing Client Services team at Paragon.
- Benefits: Career development, employee benefits platform, and flexible hybrid working.
- Why this job: Be the key contact for clients and make a real impact on their experience.
- Qualifications: Experience in account management and strong communication skills required.
- Other info: Dynamic work environment with opportunities for growth and improvement.
The predicted salary is between 28800 - 48000 £ per year.
An exciting opportunity has become available to join our high performing Client Services team as an Account Manager, being the primary point of contact for our new and existing customers here at Paragon. Reporting into the Senior Account Manager, the purpose of this role will be to provide excellent customer service, account development, project management, communication and coordination. Managing customer enquiries and projects from initial request through to completion and ensuring expectations are met and exceeded.
Hours: Monday to Friday 9:00am - 5:30pm
Hybrid: 3 days in office, 2 days working from home per week
Key Responsibilities- Supporting the sales team, grow and develop clients and assisting in scheduled account reviews
- Ensure excellent customer service is delivered at all times and own the day to day customer relationship
- Be the primary point of contact for the customer and work alongside the Account Director and other key stakeholders where required
- Contribute to and attend customer review meetings
- Lead and/or assist customer projects working with all relevant internal and external teams
- Have an understanding of the wider group offering to identify opportunities to cross sell new services and products
- Work to your own initiative, applying your knowledge and understanding of the customers ways of working
- Prioritise workload ensuring all requests are dealt with and completed on time whilst monitoring ongoing projects
- Understand and manage customer enquiries for online ordering platforms
- Attend face to face meetings as and when required
- Record, investigate and resolve complaints independently whilst knowing when escalation to management is required
- Commercially aware individual with the ability to create and sustain valuable relationships
- Someone who is able to work independently and as part of a team, ensuring individual and team objectives and targets are achieved
- Excellent customer service and communication skills
- Proactive and organised with a keen eye for detail
- Proven experience within an Account Manager, Customer focused or Client facing environment
- Can work across multiple IT systems and programmes simultaneously
- Can work under pressure without dropping service levels
- Maintain high levels of professionalism at all times
- Contribute to ideas for improvement and be accepting of change
- Employee Benefits Platform
- Career Development Opportunities
- Overtime available
- Free onsite parking
- Reimbursements
- Bupa Cash Plan
- Cycle to work Scheme
- Financial Health Check
- Wellbeing, Legal, Personal finance support
- Employee Assistance Programme
Please note that due to the high volume of responses we receive, only successful applicants will be contacted. We are an equal opportunity employer, and we encourage job applications from people of all backgrounds. All qualified applicants will receive consideration regardless of gender, race, religion, age, disability, sexual orientation, or marital status.
Account Manager in Sheffield employer: Devonshire
Contact Detail:
Devonshire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager in Sheffield
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for an Account Manager role, and who knows? They might just have the perfect lead for you.
✨Tip Number 2
Prepare for those interviews by practising common questions. Think about how you can showcase your customer service skills and project management experience. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Check out our website for the latest job openings. We’re always looking for talented individuals like you to join our team. Apply directly through us for a better chance of landing that dream job!
We think you need these skills to ace Account Manager in Sheffield
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in account management and customer service. We want to see how your skills align with the role, so don’t be shy about showcasing your relevant achievements!
Show Off Your Communication Skills: Since communication is key for this role, ensure your written application reflects your ability to convey ideas clearly and professionally. Use a friendly tone but keep it polished – we’re looking for someone who can build relationships with clients!
Highlight Your Proactivity: We love candidates who take initiative! In your application, mention specific examples where you’ve gone above and beyond to meet client needs or improve processes. This will show us that you’re ready to hit the ground running.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Devonshire
✨Know Your Customer
Before the interview, research the company and its clients. Understand their needs and how the role of an Account Manager fits into their success. This will help you demonstrate your ability to create and sustain valuable relationships during the interview.
✨Showcase Your Communication Skills
As an Account Manager, excellent communication is key. Prepare examples of how you've effectively communicated with clients in the past. Be ready to discuss how you handle customer enquiries and resolve complaints, showcasing your proactive approach.
✨Demonstrate Project Management Experience
Be prepared to talk about your experience managing projects from start to finish. Highlight specific instances where you coordinated with teams and met deadlines. This will show that you can handle the responsibilities of the role and keep everything on track.
✨Emphasise Your Adaptability
The job requires someone who can work under pressure and adapt to change. Share examples of how you've successfully navigated challenging situations or changes in a previous role. This will illustrate your ability to maintain high service levels even when things get tough.
