On-Site Support Staff

On-Site Support Staff

Glasgow Temporary 24000 - 36000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Join our team in Glasgow as On-Site Support Staff, delivering top-notch services and maintaining high standards.
  • Company: Be part of a dynamic company that values professionalism and teamwork.
  • Benefits: Enjoy flexible working hours and opportunities for personal development.
  • Why this job: This role offers hands-on experience and the chance to make a real impact in a supportive environment.
  • Qualifications: A clean driving licence and good communication skills are essential; previous onsite service experience is a plus.
  • Other info: We celebrate diversity and encourage applications from all backgrounds.

The predicted salary is between 24000 - 36000 £ per year.

Our client is looking for On-Site Support Staff to join their team in Glasgow.

JOB PURPOSE

On-Site Support Staff are required to perform duties across the range of onsite services and therefore this role requires a flexible, ‘can do’ attitude working across the range of onsite duties as part of a team to:

  • Deliver services to the required Service Levels (SLAs) and high quality standards
  • Ensure all processes are followed accurately and to flag any process or service failures to line manager
  • Represent the business positively at all times demonstrating professionalism and pride in the service at all times
  • ACCOUNTABILITIES AND RESPONSIBILITIES

  • Perform service duties as required to support the achievement of SLAs and quality standards
  • Flag any issues or service failures or issues to line manager
  • Maintain good working relationships with clients and liaise with them in a professional and helpful manner at all times to resolve basic enquiries, escalating issues as required
  • Fully adhere to Paragon operational policy and processes and where applicable Aviva policies
  • Produce timely and accurate daily, weekly, and monthly MI, and submit as required
  • Complete all training within required timescales, ensuring compliance with compulsory courses, and enabling flexibility of duties to support the service
  • Support the training and development of other team members as required by line manager
  • Support the wider team by being flexible in delivering whatever activity is requested by line manager to ensure that resources are best utilised across the team
  • Communicating well within team and with line manager to ensure all duties and tasks are completed on time
  • Be aware of safe working practices, and maintain a tidy and safe work area
  • Support change with a positive approach
  • Support continuous improvement by identifying areas for change to quality or service
  • Attend and positively support all meetings as required by line manager, including team meetings and 1:1s
  • Ensure all required stock levels/consumables are maintained and any damaged or faulty equipment is reported to your line manager promptly
  • To support the team by performing the duty of Fire Marshall if requested to do so by line manager
  • Undertake any other reasonable duties as requested by Line Manager or Account team
  • Essential Skills

  • Diligent, conscientious attitude with a strong work ethic
  • Previous experience of onsite services (mailroom, repro, archiving, print and enclosure)
  • Clean driving licence (as some deliveries/collections to other locations may be required)
  • Good verbal and written communication skills to persuade and influence colleagues and clients in a professional manner
  • PC literate and competent in Microsoft Word / Excel
  • Team player within the immediate and wider team, to help out wherever required to “get the job done”
  • Client focussed and strives to exceed client expectations
  • Hours – 13:00-17:00 Monday- Friday.

    Please only apply if you have the right to work in the UK.

    Devonshire is an equal opportunity employer and we encourage job applications from people of all backgrounds. All qualified applicants will receive consideration regardless of gender, race, religion, age, disability, sexual orientation or marital status.

    Salary : £11.44ph

    Contract : Temporary

    Location : Glasgow (Motherwell)

    On-Site Support Staff employer: Devonshire

    At Devonshire, we pride ourselves on fostering a supportive and dynamic work environment in Glasgow, where our On-Site Support Staff play a crucial role in delivering high-quality services. We offer comprehensive training and development opportunities, ensuring that every team member can grow and excel in their role while maintaining a strong focus on client satisfaction. Our commitment to inclusivity and teamwork creates a positive culture that empowers employees to contribute meaningfully and thrive within the organisation.
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    Contact Detail:

    Devonshire Recruiting Team

    StudySmarter Expert Advice 🤫

    We think this is how you could land On-Site Support Staff

    Tip Number 1

    Familiarise yourself with the specific services and SLAs mentioned in the job description. Understanding these will help you demonstrate your knowledge during any interviews or discussions, showing that you're ready to hit the ground running.

    Tip Number 2

    Highlight your flexibility and 'can do' attitude in conversations with our team. This role requires adaptability, so be prepared to share examples of how you've successfully handled varied tasks in previous jobs.

    Tip Number 3

    Network with current or former employees of the company if possible. They can provide insights into the work culture and expectations, which can be invaluable when preparing for interviews.

    Tip Number 4

    Demonstrate your commitment to continuous improvement by thinking of ways you could enhance service delivery. Be ready to discuss these ideas during your interview to show your proactive approach.

    We think you need these skills to ace On-Site Support Staff

    Flexible Attitude
    Service Level Agreement (SLA) Understanding
    Professionalism
    Client Relationship Management
    Communication Skills
    Team Collaboration
    Problem-Solving Skills
    Attention to Detail
    Time Management
    Microsoft Word Competency
    Microsoft Excel Competency
    Health and Safety Awareness
    Training and Development Support
    Change Management
    Driving Licence

    Some tips for your application 🫡

    Tailor Your CV: Make sure your CV highlights relevant experience in onsite services, such as mailroom or reprographics. Emphasise your ability to work flexibly and your strong work ethic, as these are key attributes for the role.

    Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Mention specific examples of how you've demonstrated professionalism and a 'can do' attitude in previous roles.

    Highlight Communication Skills: Since good verbal and written communication skills are essential, provide examples in your application that showcase your ability to liaise with clients and colleagues effectively.

    Showcase Teamwork: The role requires being a team player, so include instances where you have successfully collaborated with others to achieve common goals. This will demonstrate your fit for the team-oriented environment.

    How to prepare for a job interview at Devonshire

    Show Your Flexibility

    Since the role requires a 'can do' attitude, be prepared to discuss examples of how you've adapted to changing situations in previous jobs. Highlight your willingness to take on various tasks and support your team.

    Demonstrate Professionalism

    This position involves representing the business positively. During the interview, maintain a professional demeanour, use polite language, and express pride in your work. Share instances where you upheld high standards in customer service.

    Communicate Effectively

    Good communication skills are essential for this role. Practice articulating your thoughts clearly and concisely. Be ready to provide examples of how you've successfully resolved client enquiries or collaborated with team members.

    Emphasise Teamwork

    As a team player, it's important to convey your ability to work well with others. Discuss experiences where you supported colleagues or contributed to team goals, showcasing your commitment to achieving shared objectives.

    On-Site Support Staff
    Devonshire
    Location: Glasgow
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    • On-Site Support Staff

      Glasgow
      Temporary
      24000 - 36000 £ / year (est.)
    • D

      Devonshire

      50-100
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