On-Site Support Staff

On-Site Support Staff

Sheffield Temporary 24000 - 36000 £ / year (est.) No home office possible
Go Premium
D

At a Glance

  • Tasks: Join our team as On-Site Support Staff, delivering top-notch services and maintaining high standards.
  • Company: Be part of a dynamic company in Sheffield, committed to excellence and teamwork.
  • Benefits: Enjoy a full-time role with a supportive environment and opportunities for growth.
  • Why this job: This role offers hands-on experience, teamwork, and the chance to make a real impact.
  • Qualifications: No specific qualifications needed, just a positive attitude and willingness to learn.
  • Other info: Flexible hours, Monday to Friday, with a focus on client satisfaction and teamwork.

The predicted salary is between 24000 - 36000 £ per year.

Our client is looking for On-Site Support Staff to join their team on a full-time permanent basis in Sheffield.

JOB PURPOSE

On-Site Support Staff are required to perform duties across the range of onsite services and therefore this role requires a flexible, ‘can do’ attitude working across the range of onsite duties as part of a team to:

  • Deliver services to the required Service Levels (SLAs) and high quality standards
  • Ensure all processes are followed accurately and to flag any process or service failures to line manager
  • Represent the business positively at all times demonstrating professionalism and pride in the service at all times
  • ACCOUNTABILITIES AND RESPONSIBILITIES

  • Perform service duties as required to support the achievement of SLAs and quality standards
  • Flag any issues or service failures or issues to line manager
  • Maintain good working relationships with clients and liaise with them in a professional and helpful manner at all times to resolve basic enquiries, escalating issues as required
  • Fully adhere to Paragon operational policy and processes and where applicable Aviva policies
  • Produce timely and accurate daily, weekly, and monthly MI, and submit as required
  • Complete all training within required timescales, ensuring compliance with compulsory courses, and enabling flexibility of duties to support the service
  • Support the training and development of other team members as required by line manager
  • Support the wider team by being flexible in delivering whatever activity is requested by line manager to ensure that resources are best utilised across the team
  • Communicating well within team and with line manager to ensure all duties and tasks are completed on time
  • Be aware of safe working practices, and maintain a tidy and safe work area
  • Support change with a positive approach
  • Support continuous improvement by identifying areas for change to quality or service
  • Attend and positively support all meetings as required by line manager, including team meetings and 1:1s
  • Ensure all required stock levels/consumables are maintained and any damaged or faulty equipment is reported to your line manager promptly
  • To support the team by performing the duty of Fire Marshall if requested to do so by line manager
  • Undertake any other reasonable duties as requested by Line Manager or Account team
  • Essential Skills

  • Diligent, conscientious attitude with a strong work ethic
  • Previous experience of onsite services (mailroom, repro, archiving, print and enclosure)
  • Clean driving licence (as some deliveries/collections to other locations may be required)
  • Good verbal and written communication skills to persuade and influence colleagues and clients in a professional manner
  • PC literate and competent in Microsoft Word / Excel
  • Team player within the immediate and wider team, to help out wherever required to “get the job done”
  • Client focussed and strives to exceed client expectations
  • Hours: 8-4 or 9-5 Monday – Friday ongoing temp role

    Please only apply if you have the right to work in the UK.

    Devonshire is an equal opportunity employer and we encourage job applications from people of all backgrounds. All qualified applicants will receive consideration regardless of gender, race, religion, age, disability, sexual orientation or marital status.

    Salary : £11.44ph

    Contract : Temporary

    Location : Sheffield

    On-Site Support Staff employer: Devonshire

    At Devonshire, we pride ourselves on fostering a supportive and inclusive work environment in Sheffield, where our On-Site Support Staff play a crucial role in delivering high-quality services. We offer comprehensive training and development opportunities, ensuring that our employees can grow their skills while contributing to a collaborative team culture. With a strong commitment to professionalism and client satisfaction, working with us means being part of a dynamic team that values flexibility and continuous improvement.
    D

    Contact Detail:

    Devonshire Recruiting Team

    StudySmarter Expert Advice 🤫

    We think this is how you could land On-Site Support Staff

    Tip Number 1

    Familiarise yourself with the specific services mentioned in the job description, such as mailroom and reprographics. This knowledge will help you demonstrate your understanding of the role during any interviews or discussions.

    Tip Number 2

    Showcase your flexibility and 'can do' attitude by preparing examples from your past experiences where you've successfully adapted to changing situations or taken on various responsibilities within a team.

    Tip Number 3

    Highlight your communication skills by practicing how to convey information clearly and professionally. You might even want to prepare a few scenarios where you've effectively resolved client enquiries or escalated issues.

    Tip Number 4

    Research the company culture and values of the organisation you're applying to. Being able to align your personal values with theirs can make a strong impression and show that you're a good fit for their team.

    We think you need these skills to ace On-Site Support Staff

    Flexible Attitude
    Service Level Agreement (SLA) Understanding
    Professionalism
    Client Relationship Management
    Communication Skills
    Team Collaboration
    Problem-Solving Skills
    Attention to Detail
    Time Management
    Microsoft Word Competency
    Microsoft Excel Competency
    Training and Development Support
    Health and Safety Awareness
    Change Management
    Driving Licence

    Some tips for your application 🫡

    Tailor Your CV: Make sure your CV highlights relevant experience in onsite services, such as mailroom or reprographics. Emphasise your ability to work flexibly and your strong work ethic.

    Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific skills that align with the job description, like communication skills and teamwork.

    Showcase Relevant Experience: If you have previous experience in similar roles, detail your responsibilities and achievements. Use examples that demonstrate your ability to meet service levels and maintain quality standards.

    Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects professionalism and attention to detail.

    How to prepare for a job interview at Devonshire

    Show Your Flexibility

    Since the role requires a 'can do' attitude, be prepared to discuss examples of how you've adapted to changing situations in previous jobs. Highlight your willingness to take on various tasks and support your team.

    Demonstrate Professionalism

    This position involves representing the business positively. During the interview, maintain a professional demeanour, and be sure to express your understanding of the importance of professionalism in client interactions.

    Communicate Effectively

    Good verbal and written communication skills are essential for this role. Practice articulating your thoughts clearly and concisely, and be ready to provide examples of how you've successfully communicated with clients or colleagues in the past.

    Emphasise Teamwork

    As a team player, it's crucial to show that you can work well with others. Share experiences where you've collaborated with a team to achieve goals, and express your commitment to supporting your colleagues in their tasks.

    On-Site Support Staff
    Devonshire
    Location: Sheffield
    Go Premium

    Land your dream job quicker with Premium

    You’re marked as a top applicant with our partner companies
    Individual CV and cover letter feedback including tailoring to specific job roles
    Be among the first applications for new jobs with our AI application
    1:1 support and career advice from our career coaches
    Go Premium

    Money-back if you don't land a job in 6-months

    D
    • On-Site Support Staff

      Sheffield
      Temporary
      24000 - 36000 £ / year (est.)
    • D

      Devonshire

      50-100
    Similar positions in other companies
    UK’s top job board for Gen Z
    discover-jobs-cta
    Discover now
    >