At a Glance
- Tasks: Provide top-notch AV support and solve tech challenges for clients.
- Company: Join Paragon, where we transform spaces into unforgettable experiences.
- Benefits: Competitive salary, hybrid work model, and a vibrant team culture.
- Other info: Dynamic role with opportunities for growth and learning.
- Why this job: Be the go-to expert in AV tech and make a real impact.
- Qualifications: Strong AV/IT knowledge and excellent communication skills.
The predicted salary is between 32000 - 38000 € per year.
At Paragon, we turn spaces into experiences—and we’re looking for an Audio-Visual Service Desk Engineer who brings the same passion for excellence that we bring to every client, every room, every connection.
If you’re driven by delivering flawless experiences, obsessed with detail, and energised by solving problems before most people spot them, you might be exactly who we’re looking for.
The Opportunity
As our Audio-Visual Service Desk Engineer, you’ll be the first point of contact for all AV-related support—owning incidents, tackling challenges head-on, and ensuring our clients experience seamless, world-class AV performance every time. You’ll also play a pivotal role in shaping the future of our AV support ecosystem, helping scope and build a new AV support process and system alongside our Project Management teams. This is a role for someone who thrives in fast-moving environments, communicates with impact, and takes personal pride in delivering above expectations.
What You’ll Do
- Deliver first- and second-line support across AV systems: VC, digital signage, meeting room tech, and live events
- Diagnose and resolve issues remotely, by phone, or onsite
- Escalate complex faults effectively, ensuring swift resolution
- Own and manage service desk tickets through tools like ServiceNow, Jira, or Monday.com
- Maintain configuration documentation, asset records, and change logs
- Support deployment and configuration of new AV hardware and software
- Partner with Project and AI teams to support the rollout of our smart service desk AI bot
- Deliver exceptional end-user support and training
- Collaborate with IT and Facilities to ensure seamless system integration
- Communicate clearly with stakeholders at every step
- Log and track all tickets with accuracy and professionalism
- Spot trends and contribute to system improvements
- Develop knowledge base articles and SOPs
Who You Are
A confident, articulate, and solutions-driven professional with a natural ability to build trust and deliver excellence. You’ll bring:
- A strong technical understanding of AV and/or IT systems
- A calm, customer-centric approach to diagnosing and resolving issues
- Exceptional verbal and written communication
- Strong organisational skills and a passion for accuracy
- Curiosity and a hunger to learn—continuously growing your technical and commercial knowledge
- The ability to translate requirements into actionable insights for vendors and clients
- A self-starter mindset—independent, collaborative, assertive, and diplomatic
This is a permanent opportunity paying £32-38K. Hybrid - 4 days a week in office (Central Manchester).
Devonshire is an equal-opportunity employer, and we encourage job applications from people of all backgrounds. All qualified applicants will receive consideration regardless of gender, race, religion, age, disability, sexual orientation or marital status.
We recognise how challenging this current job market is for candidates, and Paragon Talent Solutions are therefore striving to provide the best candidate experience we can.
If you are interested in this opportunity, we kindly request that you apply via this LinkedIn advert, as opposed to sending us an email or LinkedIn direct message. We are eager to ensure that each candidate application is considered fairly, and receives a consistent experience.
Hybrid AV Service Desk Engineer — Manchester employer: Devonshire
At Paragon, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to excel. As a Hybrid AV Service Desk Engineer in the vibrant city of Manchester, you'll benefit from a hybrid working model, competitive salary, and opportunities for professional growth while being part of a team that values innovation and collaboration. Join us to not only enhance your technical skills but also to contribute to creating exceptional experiences for our clients.
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid AV Service Desk Engineer — Manchester
✨Tip Number 1
Get to know the company! Research Paragon and their AV services. Understanding their values and projects will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Since you'll be tackling AV issues head-on, think of common scenarios you might face and how you'd resolve them. This will help you feel more confident during interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and potentially boost your chances of landing an interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application is seen. Plus, it shows you’re serious about the role and following the process they’ve set up.
We think you need these skills to ace Hybrid AV Service Desk Engineer — Manchester
Some tips for your application 🫡
Show Your Passion for AV:When writing your application, let your enthusiasm for audio-visual technology shine through. We want to see that you’re not just qualified, but genuinely excited about delivering top-notch AV experiences.
Be Clear and Concise:Make sure your written application is easy to read and straight to the point. Use clear language to describe your skills and experiences, as we appreciate candidates who can communicate effectively—just like we do with our clients!
Tailor Your Application:Don’t just send a generic application! Take the time to align your skills and experiences with the specific requirements of the Audio-Visual Service Desk Engineer role. We love seeing how you can contribute to our team.
Apply Through Our Website:Remember to apply via our website instead of sending emails or messages. This helps us keep track of all applications and ensures you get a fair chance in our selection process. We can’t wait to see your application!
How to prepare for a job interview at Devonshire
✨Know Your AV Systems
Before the interview, brush up on your knowledge of audio-visual systems, especially those mentioned in the job description like VC, digital signage, and meeting room tech. Being able to discuss specific technologies and how you've worked with them will show your technical understanding and passion for the role.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've tackled AV-related issues in the past. Think about times when you diagnosed problems quickly or improved processes. This will highlight your solutions-driven mindset and ability to thrive in fast-moving environments, which is key for this position.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. Since you'll be the first point of contact for clients, showcasing your exceptional verbal and written communication skills during the interview is crucial. Consider doing mock interviews with a friend to refine your delivery.
✨Show Your Curiosity
Express your eagerness to learn and grow within the role. Discuss any recent trends in AV technology that interest you or any new skills you're currently developing. This will demonstrate your self-starter mindset and commitment to continuous improvement, which aligns perfectly with what they're looking for.
