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- Tasks: Lead a team in managing daily mailing operations and ensure quality standards are met.
- Company: Join a dynamic company in Sheffield focused on efficient postal operations.
- Benefits: Enjoy a full-time role with a supportive team and opportunities for growth.
- Why this job: Be part of a collaborative environment where your leadership can make a real impact.
- Qualifications: Strong communication skills and experience in managing teams are essential.
- Other info: Monday to Friday, 8am - 5pm; equal opportunity employer.
The predicted salary is between 30000 - 42000 £ per year.
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Our client is looking for Mailing Supervisor to join their team on a full-time permanent basis in Sheffield.
Job Purpose:
Mailing supervisors have a dual role which involves being a direct point of contact for all processes in relation to ad-hoc mailings as well as managing all aspects of the onsite postal operation. The role requires a flexible individual capable of managing a variety of processes effectively and efficiently.
Main Responsibilities:
- Manage the day to day operation via direct reports to achieve SLAs and KPIs, monitoring performance of the team, quality standards and performance against SLAs, acting on and resolving any issues
- Support the Senior Team Leader by monitoring SLA performance, reporting any issues or service failures appropriately
- Use sound understanding of processes and service to recognise and resolve problems, issues and risks and where appropriate escalate them to the Senior Team Leader
- Act as an escalation point for the team and resolve any technical queries. Ensure the Senior Team Leader is informed of any issues or complaints
- Support the Senior Team Leader as requested to ensure best practice is shared across sites
- Ensure back to work interviews and other HR related management activity is delivered as required
- Complete 1:1s and performance reviews for direct reports taking Senior Team Leader views into consideration
- Maintain good working relationships with clients and liaise with them in a professional and helpful manner at all times.
- Handle client escalations acting as the primary client contact point for their team
- Produce timely and accurate daily, weekly, and monthly MI, and submit as required
- Strong people manager, able to influence people at all levels with experience of managing operational teams and able to communicate how to change processes and systems to improve team performance
- Demonstrates an understanding of company performance management processes and how to consistently manage performance issues
- Strong verbal and written communication skills to persuade and influence staff and clients at all levels in a professional manner
- Diligent, conscientious attitude with a strong work ethic
- Strong organizational skills, able to keep abreast of their own workload and that of the team and able to ensure deadlines are met
- Strong Microsoft Office skills in, Word, Excel, PowerPoint
- Experience of setting SMART objectives and of coaching direct reports to understand and utilise SMART objectives with their teams
Hours: Monday-Friday 8am – 5pm
If you’d like to learn more about this role, please get in touch with Natalie!
Please only apply if you have the right to work in the UK.
Devonshire is an equal opportunity employer and we encourage job applications from people of all backgrounds. All qualified applicants will receive consideration regardless of gender, race, religion, age, disability, sexual orientation or marital status.
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Mailing/Postal Supervisor employer: Devonshire
Contact Detail:
Devonshire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mailing/Postal Supervisor
✨Tip Number 1
Familiarise yourself with the key performance indicators (KPIs) and service level agreements (SLAs) relevant to mailing operations. Understanding these metrics will help you demonstrate your ability to manage and improve team performance during interviews.
✨Tip Number 2
Highlight your experience in managing operational teams and resolving issues effectively. Be prepared to share specific examples of how you've influenced team performance and handled client escalations in previous roles.
✨Tip Number 3
Showcase your strong organisational skills by discussing how you prioritise tasks and manage workloads. This is crucial for a role that requires overseeing multiple processes and ensuring deadlines are met.
✨Tip Number 4
Prepare to discuss your proficiency in Microsoft Office, particularly Excel, as this will be important for producing reports and managing information. Consider bringing examples of reports or presentations you've created in the past.
We think you need these skills to ace Mailing/Postal Supervisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Mailing Supervisor position. Understand the key responsibilities and required skills, such as managing operations, performance monitoring, and communication abilities.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise your management experience, ability to meet SLAs and KPIs, and any previous roles that involved client interaction or team leadership.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples from your past experiences that demonstrate your ability to manage teams, resolve issues, and maintain client relationships effectively.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Mailing Supervisor role.
How to prepare for a job interview at Devonshire
✨Understand the Role
Make sure you have a clear understanding of the Mailing Supervisor role and its responsibilities. Familiarise yourself with key terms like SLAs, KPIs, and performance management processes, as these will likely come up during the interview.
✨Showcase Your People Management Skills
Prepare examples that demonstrate your experience in managing teams and resolving conflicts. Highlight how you've influenced team performance and communicated effectively with both staff and clients.
✨Be Ready to Discuss Problem-Solving
Think of specific instances where you've identified and resolved issues in a previous role. Be prepared to explain your thought process and how you escalated problems when necessary.
✨Demonstrate Organisational Skills
Since the role requires strong organisational abilities, be ready to discuss how you manage your workload and ensure deadlines are met. You might want to share tools or methods you use to stay organised.
