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- Tasks: Provide expert IT support for desktops, laptops, and mobile devices.
- Company: Join a dynamic IT team at Paragon, focused on innovation.
- Benefits: Competitive salary, on-call allowance, and flexible work locations.
- Why this job: Make technology seamless for users and enhance their productivity.
- Qualifications: 1+ years in IT support, strong knowledge of Microsoft 365 and Windows OS.
- Other info: Equal opportunity employer encouraging diverse applicants.
The predicted salary is between 30000 - 35000 £ per year.
Are you passionate about technology and delivering outstanding IT support? We’re looking for an experienced EUC Engineer to join our dynamic IT team here at Paragon. In this role, you will be responsible for ensuring our employees have a smooth and secure experience with their devices, applications, and desktops — whether they are in the office or working remotely.
As our EUC Engineer, you’ll play a key part in maintaining and improving our desktop infrastructure, helping users stay productive while making technology seamless.
What You’ll Do- Provide expert-level support for desktops, laptops, mobile devices, Macs, dumb terminals and printers
- Configure and manage Windows 10/11 devices, software deployments
- Support Microsoft 365 applications, including Outlook, Teams, and OneDrive
- Manage and maintain tools like EPC, Intune, Active Directory, and Azure AD
- Package, test, and deploy software and updates
- Troubleshoot hardware, software, and connectivity issues
- Ensure endpoint security through patching, antivirus, and encryption
- Work with other IT teams to implement changes and improve user experience
- Document systems, processes, and provide user support when needed
- Possibility to travel to other sites, if and when required
- JML - Joiner, Mover, Leaver - procedures for onboarding new employees, managing internal transitions, and offboarding departing personnel
- 1+ years of experience in a similar EUC/Desktop Support/IT Infrastructure role
- Strong hands-on knowledge of Microsoft 365, Windows OS, and end-user device management
- Experience with EPC, Intune (Endpoint Manager), and Active Directory
- Solid troubleshooting skills with a customer-first mindset
- Familiarity with PowerShell scripting for automation is a plus
- Knowledge of VPN software SecurEnvoy, and Citrix is desirable
- Knowledge of Apple Mac devices (Configuring and setting up) is a must
- Strong communication and teamwork skills
- Experience in Networking, DNS, DHCP, TCP/IP and Wi-Fi
- Exposure to ServiceNow, Jira or similar ITSM platforms
Salary - £30-35K plus on call allowance
Location - Bristol 3 days per week and Chippenham 2 days per week
Devonshire is an equal-opportunity employer, and we encourage job applications from people of all backgrounds. All qualified applicants will receive consideration regardless of gender, race, religion, age, disability, sexual orientation or marital status.
We recognise how challenging this current job market is for candidates, and Paragon Talent Solutions are therefore striving to provide the best candidate experience we can.
If you are interested in this opportunity, we kindly request that you apply via this LinkedIn advert, as opposed to sending us an email or LinkedIn direct message. We are eager to ensure that each candidate application is considered fairly, and receives a consistent experience.
Unfortunately, we cannot ensure this standard if you enquire about a role via email or LinkedIn message, as it falls outside of our established process.
Locations
Information Technology Help Desk employer: Devonshire
Contact Detail:
Devonshire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Help Desk
✨Tip Number 1
Get your tech skills sharp! Brush up on your knowledge of Microsoft 365, Windows OS, and device management. The more confident you are with these tools, the better you'll impress during interviews.
✨Tip Number 2
Practice your troubleshooting skills! Think of common issues users face and how you'd resolve them. Being able to demonstrate a customer-first mindset will set you apart from the competition.
✨Tip Number 3
Network like a pro! Connect with current IT professionals on LinkedIn or attend local tech meetups. You never know who might have a lead on your dream job or offer some insider tips.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, it shows you're serious about joining our team at Paragon!
We think you need these skills to ace Information Technology Help Desk
Some tips for your application 🫡
Show Your Passion for Tech: Let your enthusiasm for technology shine through in your application. We want to see how your passion aligns with our mission to deliver outstanding IT support.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter to highlight your relevant experience, especially with Microsoft 365 and end-user device management. We love seeing how your skills match what we're looking for!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key achievements and skills stand out without any fluff.
Apply Through Our Website: Remember to apply via our website as specified in the job ad. This helps us ensure that your application is processed smoothly and fairly, giving you the best chance at joining our team!
How to prepare for a job interview at Devonshire
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Windows OS, and end-user device management. Be ready to discuss your hands-on experience with these technologies, as well as any troubleshooting scenarios you've faced. This will show that you're not just familiar with the tools, but that you can effectively support them.
✨Show Off Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled hardware, software, or connectivity issues in the past. Think about a time when you turned a frustrated user into a satisfied one. This will highlight your customer-first mindset and your ability to think on your feet.
✨Familiarise Yourself with the Tools
Get to know the tools mentioned in the job description, like EPC, Intune, and Active Directory. If you have experience with PowerShell scripting, be ready to discuss how you've used it for automation. Showing that you’re proactive about learning these tools can set you apart from other candidates.
✨Communicate Clearly and Confidently
Strong communication skills are key in this role. Practice explaining technical concepts in simple terms, as you may need to help users who aren't tech-savvy. During the interview, maintain eye contact, listen actively, and engage with your interviewers to demonstrate your teamwork skills.