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For Companies At a Glance
- Tasks: Support employees with their devices and applications, ensuring smooth tech experiences.
- Company: Join Paragon, a dynamic IT team focused on innovative technology solutions.
- Benefits: Enjoy a competitive salary, on-call allowance, and opportunities for professional growth.
- Why this job: Be part of a collaborative culture that values tech-savvy individuals and enhances user experience.
- Qualifications: 1+ years in IT support, strong knowledge of Microsoft 365, and excellent troubleshooting skills required.
- Other info: Position based in Bristol, on-site 5 days a week; travel may be required.
The predicted salary is between 24000 - 42000 £ per year.
Overview
Are you passionate about technology and delivering outstanding IT support? We’re looking for an experienced EUC Engineer to join our dynamic IT team here at Paragon. In this role, you\\\’ll be responsible for ensuring our employees have a smooth and secure experience with their devices, applications, and desktops — whether they\\\’re in the office or working remotely or on the factory floor.
What You\\\’ll Do
- Provide expert-level support for desktops, laptops, mobile devices, Macs, dumb terminals and printers
- Configure and manage Windows 10/11 devices and software deployments
- Support Microsoft 365 applications, including Outlook, Teams, and OneDrive
- Manage and maintain tools like EPC, Intune, Active Directory, and Azure AD
- Package, test, and deploy software and updates
- Troubleshoot hardware, software, and connectivity issues
- Ensure endpoint security through patching, antivirus, and encryption
- Work with other IT teams to implement changes and improve user experience
- Document systems and processes, and provide user support when needed
- Possibility to travel to other sites, if and when required
- JML – Joiner, Mover, Leaver – procedures for onboarding new employees, managing internal transitions, and offboarding departing personnel
What We\’re Looking For
- 1+ years of experience in a similar EUC/Desktop Support/IT Infrastructure role
- Strong hands-on knowledge of Microsoft 365, Windows OS, and end-user device management
- Experience with EPC, Intune (Endpoint Manager), and Active Directory
- Solid troubleshooting skills with a customer-first mindset
- Familiarity with PowerShell scripting for automation is a plus
- Knowledge of VPN software SecurEnvoy, and Citrix is desirable
- Knowledge of Apple Mac devices (configuring and setup) is a must
- Strong communication and teamwork skills
- Experience in Networking, DNS, DHCP, TCP/IP and Wi-Fi
- Exposure to ServiceNow, Jira or similar ITSM platforms
Devonshire is an equal-opportunity employer, and we encourage job applications from people of all backgrounds. All qualified applicants will receive consideration regardless of gender, race, religion, age, disability, sexual orientation or marital status.
We recognise how challenging this current job market is for candidates, and Paragon Talent Solutions are therefore striving to provide the best candidate experience we can.
If you are interested in this opportunity, we kindly request that you apply via this LinkedIn advert, as opposed to sending us an email or LinkedIn direct message.
We are eager to ensure that each candidate application is considered fairly, and receives a consistent experience. Unfortunately, we cannot ensure this standard if you enquire about a role via email or LinkedIn message, as it falls outside of our established process
Salary – £30-35K plus on call allowance
Location – Bristol – on-site 5 days a week
Seniority level
- Not Applicable
Employment type
- Full-time
Job function
- Information Technology
Industries
- Business Consulting and Services
- Printing Services
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End User Support Specialist employer: Devonshire
Contact Detail:
Devonshire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land End User Support Specialist
✨Tip Number 1
Familiarise yourself with the specific tools mentioned in the job description, such as Microsoft 365, Intune, and Active Directory. Having hands-on experience or even a basic understanding of these platforms will give you an edge during discussions.
✨Tip Number 2
Brush up on your troubleshooting skills, especially for common issues related to Windows OS and end-user devices. Being able to demonstrate your problem-solving abilities in real-time scenarios can impress the interviewers.
✨Tip Number 3
Showcase your customer-first mindset by preparing examples of how you've successfully supported users in the past. Highlighting your communication and teamwork skills will resonate well with the hiring team.
✨Tip Number 4
If you have experience with PowerShell scripting or any automation tools, be sure to mention it. Even if it's not a requirement, demonstrating your willingness to learn and adapt can set you apart from other candidates.
We think you need these skills to ace End User Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in EUC/Desktop Support and IT Infrastructure. Emphasise your hands-on knowledge of Microsoft 365, Windows OS, and any experience with tools like Intune and Active Directory.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and your customer-first mindset. Mention specific examples of how you've successfully supported end-users and improved their experience with technology.
Highlight Technical Skills: In your application, clearly list your technical skills, including troubleshooting abilities, familiarity with PowerShell scripting, and experience with VPN software and Apple Mac devices. This will help you stand out as a qualified candidate.
Showcase Communication Skills: Since strong communication and teamwork skills are essential for this role, provide examples in your application of how you've effectively collaborated with others in previous positions or projects.
How to prepare for a job interview at Devonshire
✨Show Your Technical Skills
Be prepared to demonstrate your hands-on knowledge of Microsoft 365, Windows OS, and end-user device management. You might be asked to troubleshoot a common issue or explain how you would configure a device, so brush up on your technical skills before the interview.
✨Highlight Your Customer-First Mindset
As an End User Support Specialist, your ability to provide excellent customer service is crucial. Share examples from your past experiences where you successfully resolved user issues and ensured their satisfaction. This will show that you prioritise the user experience.
✨Familiarise Yourself with Relevant Tools
Make sure you understand tools like EPC, Intune, and Active Directory, as well as any ITSM platforms like ServiceNow or Jira. Being able to discuss your experience with these tools will demonstrate your readiness for the role.
✨Prepare for Teamwork Questions
Since this role involves working closely with other IT teams, be ready to discuss your teamwork skills. Think of specific instances where you collaborated effectively with colleagues to implement changes or improve user experiences.
