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- Tasks: Lead client accounts, manage relationships, and drive data-driven marketing strategies.
- Company: DCX is a creative agency focused on enhancing brand-customer connections through innovative campaigns.
- Benefits: Enjoy hybrid work, flexible hours, and opportunities for professional growth.
- Why this job: Join a dynamic team that values creativity and data to shape impactful customer experiences.
- Qualifications: 3-5 years in account management with expertise in digital CRM and direct marketing.
- Other info: Bonus points for experience with dashboard reporting and data management tools.
The predicted salary is between 43200 - 72000 £ per year.
Help Us Shape the Future of Customer Connection. At DCX, we believe bold thinking, data-led insight, and creative precision can unlock the true potential of every brand-customer relationship. We’re a team of strategists, CRM specialists, developers, and creatives who don’t just deliver campaigns — we design journeys, shape experiences, and drive results.
We’re looking for an exceptional Account Director who’s ready to lead with impact, elevate our client partnerships, and push boundaries through the power of data-driven creativity.
As Account Director, you will have demonstrable expertise in the following areas:
- Client Management Guru: Possesses substantial experience managing multiple clients simultaneously, effectively addressing their unique needs, delivering results, and fostering strong client relationships.
- People First Manager:
- Data-Driven Marketing Maestro: Exhibits a deep passion for and expertise in utilising customer, campaign, and performance data to drive effective digital CRM and BTL direct marketing strategies.
- Campaign Planning and Execution Expert: Demonstrates a proven ability to plan, execute, and measure high-performing digital CRM and BTL direct marketing campaigns, including website development, ensuring measurable results and campaign optimisation.
- Database Navigation Ninja: Possesses the ability to navigate and utilise complex databases or Single Customer Views to create effective event-based triggered communications, maximising customer engagement and conversion opportunities.
Possesses a proven track record of supporting clients to grow through strategic initiatives and innovative approaches. Proven experience leading and growing accounts in a digital CRM and direct marketing environment. Strong grasp of customer, campaign, and performance data — and how to turn insight into action. Ability to work with complex databases, creating event-based, triggered communications. Confidence in client leadership, commercial negotiation, and cross-functional collaboration. A minimum of 3–5 years’ line management experience.
Bonus Points For:
- Experience in dashboard reporting (Tableau, Power BI).
- Familiarity with SQL, Snowflake and Azure.
- Data management tool experience - Faststats.
At DCX, you won’t just lead accounts — you’ll lead change.
All qualified applicants will receive consideration regardless of gender, race, religion, age, disability, sexual orientation or marital status.
This is a hybrid role - 2 days a week in our London office, plus ad-hoc client travel twice a month.
Director, Customer Account Manager employer: Devonshire
Contact Detail:
Devonshire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director, Customer Account Manager
✨Tip Number 1
Network with professionals in the digital CRM and direct marketing space. Attend industry events, webinars, or local meetups to connect with potential colleagues or clients who can provide insights into the role and company culture.
✨Tip Number 2
Showcase your expertise in data-driven marketing by discussing relevant case studies or projects during interviews. Be prepared to explain how you’ve used data to drive successful campaigns and improve client relationships.
✨Tip Number 3
Familiarise yourself with the tools mentioned in the job description, such as Tableau, Power BI, SQL, and Faststats. Having a solid understanding of these platforms will demonstrate your readiness to hit the ground running.
✨Tip Number 4
Prepare to discuss your management style and experiences leading teams. Highlight specific examples of how you've fostered collaboration and driven results through effective leadership in previous roles.
We think you need these skills to ace Director, Customer Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in client management, data-driven marketing, and campaign execution. Use specific examples that demonstrate your ability to manage multiple clients and lead successful campaigns.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer connection and how your skills align with the role. Mention your experience with complex databases and your approach to driving results through data-led strategies.
Showcase Relevant Experience: When detailing your work history, focus on achievements that relate to the job description. Highlight any experience with dashboard reporting tools like Tableau or Power BI, as well as your familiarity with SQL or Azure.
Prepare for Interviews: Anticipate questions about your client management style and how you use data to inform your decisions. Be ready to discuss specific campaigns you've led and the measurable outcomes they achieved.
How to prepare for a job interview at Devonshire
✨Showcase Your Client Management Skills
Prepare specific examples of how you've successfully managed multiple clients in the past. Highlight your ability to address unique client needs and foster strong relationships, as this is crucial for the role.
✨Demonstrate Data-Driven Decision Making
Be ready to discuss how you've used customer and campaign data to inform your marketing strategies. Share instances where your data insights led to successful outcomes, showcasing your expertise in digital CRM.
✨Highlight Campaign Planning Experience
Discuss your experience in planning and executing high-performing campaigns. Be prepared to explain how you measure results and optimise campaigns, as this will demonstrate your capability in driving effective marketing initiatives.
✨Familiarity with Tools and Technologies
If you have experience with dashboard reporting tools like Tableau or Power BI, or data management tools such as Faststats, make sure to mention it. Familiarity with SQL, Snowflake, and Azure can also set you apart from other candidates.
