Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support and lead teams, ensuring high service standards and training.
- Company: Join Paragon, a leading multinational insurance company in Sheffield.
- Benefits: Enjoy career development, employee assistance, and wellness support.
- Why this job: Be part of a dynamic team with opportunities for growth and impact.
- Qualifications: Experience in team support, excellent communication, and problem-solving skills required.
- Other info: Paragon values diversity and encourages applications from all backgrounds.
The predicted salary is between 28800 - 43200 £ per year.
Job Overview
An opportunity has become available for an experienced Deputy Team Leader to join the team at Paragon\’s Client site, a leading multinational insurance company, based in Sheffield.
The Deputy Team Leader is required to support teams across the range of onsite services and therefore the role requires a flexible individual capable of working within the team but also stepping up to manage the team during any Team Leader/ Senior Team Leader absence.
Hours: Monday to Friday either 8am-5pm or 9am – 6pm
Your main duties would include:
- Deliver services to the required Service Levels (SLAs) and high quality standards
- Support the Team Leader to manage the team and ensure all team members are adequately trained
- Ensure all processes are followed accurately and to flag any process or service failures to line manager
- Represent Paragon positively at all times demonstrating professionalism and pride in the service
- Provide technical and process support to the team, and flexible and responsive assistance to colleagues
- Deal with client issues escalated from the team promptly, keeping the Team Leader informed and escalating when necessary
- Provide constructive feedback on team members to support the Team Leader in 1:1 and performance reviews
- Assist the Team Leader in maintaining adequate service cover across all areas particularly during periods of holiday and sickness within the team
- Maintain good working relationships with clients and liaise with them in a professional and helpful manner at all times to resolve enquiries escalated by the team
- Fully adhere to operational processes and Paragon and Aviva policies
- Be aware of safe working practices, and maintain a tidy and safe work area and ensure servicing of all equipment is carried out safely and on time
- Support continuous improvement by identifying and delivering areas for change to quality or service
- Ensure all required stock levels/consumables are maintained and any damaged or faulty equipment is reported to your line manager promptly
- Undertake any other reasonable duties as requested by line manager and lead the team and take on the duties of the Team Leader in their absence
Skills and Attributes we are looking for
- Existing experience in supporting leading a team
- Excellent verbal and written communication skills
- The ability to achieve, and support colleagues to achieve, agreed deadlines
- Able to support process review and continuous improvement within onsite services
- Able to work well as part of a team and step up to motivate and lead the team when required
- Diligent, conscientious attitude with a strong work ethic
- PC literate and competent in Microsoft Office packages
- Client focused and strives to exceed client expectations
- Previous experience of onsite services is desirable (mailroom, archiving, print and fulfilment environments)
- Demonstrates a proactive and positive approach
- Problem solving skills with the ability to multi-task and work under pressure to tight deadlines
Benefits include
- Employee Benefits Platform
- Career development
- Reimbursements
- Bupa Cash Plan
- Cycle to work Scheme
- Financial Health Check
- Wellbeing, Legal, Personal finance support
- Employee Assistance Programme
Paragon is an equal-opportunity employer, and we encourage job applications from people of all backgrounds. All qualified applicants will receive consideration regardless of gender, race, religion, age, disability, sexual orientation or marital status.
We recognise how challenging this current job market is for candidates, and Paragon Talent Solutions are therefore striving to provide the best candidate experience we can.
If you are interested in this opportunity, we kindly request that you apply via this LinkedIn advert, as opposed to sending us an email or LinkedIn direct message.
We are eager to ensure that each candidate application is considered fairly, and receives a consistent experience. Unfortunately, we cannot ensure this standard if you enquire about a role via email or LinkedIn message, as it falls outside of our established process..
Deputy Team Lead employer: Devonshire
Contact Detail:
Devonshire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Team Lead
✨Tip Number 1
Familiarise yourself with the specific services offered by Paragon and Aviva. Understanding their operational processes and service levels will help you demonstrate your knowledge during interviews and show that you're ready to step into the Deputy Team Leader role.
✨Tip Number 2
Highlight your experience in leading teams, especially in environments similar to onsite services like mailroom or fulfilment. Be prepared to share specific examples of how you've motivated and supported your team in achieving deadlines and maintaining high standards.
✨Tip Number 3
Showcase your problem-solving skills by preparing scenarios where you've successfully dealt with client issues or escalated matters. This will illustrate your ability to handle pressure and maintain professionalism, which is crucial for this role.
✨Tip Number 4
Network with current or former employees of Paragon to gain insights into the company culture and expectations. This can provide you with valuable information to tailor your approach and demonstrate your enthusiasm for the role during the application process.
We think you need these skills to ace Deputy Team Lead
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and skills required for the Deputy Team Leader position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in team leadership and support roles. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to meet deadlines and improve processes.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific examples from your past experiences that showcase your communication skills, problem-solving abilities, and client-focused approach.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Deputy Team Leader role.
How to prepare for a job interview at Devonshire
✨Showcase Your Leadership Skills
As a Deputy Team Leader, you'll need to demonstrate your ability to support and lead a team. Prepare examples from your past experiences where you've successfully motivated or guided a team, especially during challenging situations.
✨Understand the Company Culture
Research Paragon and its values before the interview. Being able to articulate how your personal values align with the company's mission will show that you're a good fit for their culture.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle client issues. Think of specific scenarios where you resolved conflicts or improved processes, and be ready to discuss them in detail.
✨Demonstrate Client-Focused Mindset
Since the role involves liaising with clients, be prepared to discuss how you've exceeded client expectations in previous roles. Highlight your communication skills and any relevant experience in onsite services.
