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- Tasks: Drive customer satisfaction and retention through strategic account management and exceptional service.
- Company: Join a leading customer communications company revolutionising digital transformation for clients.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a forward-thinking team that values innovation and client success.
- Qualifications: Experience in marketing/e-commerce and strong communication skills are essential.
- Other info: On-site role in Sunderland; equal opportunity employer welcoming diverse applicants.
The predicted salary is between 28800 - 43200 £ per year.
Our client, a leading customer communications company, is looking for a Continuous Improvement Lead to join their team in Sunderland.
Are you an experienced Customer Success Manager looking for a new challenge? If you love stakeholder management and working in a fast-paced environment, you will love this role!
I am seeking a highly motivated and experienced Customer Success Manager to join the team. Our client is a dynamic and forward-thinking organisation committed to revolutionising the way our clients do business. They specialise in digital transformation services, helping clients transition from traditional paper-based processes to cutting-edge digital solutions.
As a Customer Success Manager, you will drive customer satisfaction and retention through exceptional service and strategic account management.
You will analyze client needs, provide tailored solutions, and build strong relationships to ensure long-term success and growth.
You will be responsible for the customer relationship management of prestigious client portfolio of market-leading clients within financial services, consumer goods, utilities, and telecoms industries.
Success will be achieved through managing the client and internal stakeholders effectively, providing clear verbal and written communications. Growing and developing the client accounts, through existing service offerings, with sales increase and client satisfaction at the forefront.
Key Responsibilities
Key Qualifications
Knowledge/Skills:
Please only apply if you have the right to work in the UK and can work on-site 5 days pw in Sunderland.
Devonshire is an equal opportunity employer, and we encourage job applications from people of all backgrounds. All qualified applicants will receive consideration regardless of gender, race, religion, age, disability, sexual orientation, or marital status.
Salary : Competitive
Contract : Permanent
Location : Sunderland
Customer Success Manager employer: Devonshire
Contact Detail:
Devonshire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Familiarise yourself with the company’s digital transformation services. Understanding their approach to transitioning clients from traditional processes to digital solutions will help you demonstrate your alignment with their mission during interviews.
✨Tip Number 2
Prepare examples of how you've successfully managed stakeholder relationships in previous roles. Highlight specific instances where your communication and problem-solving skills led to improved client satisfaction and retention.
✨Tip Number 3
Research the industries mentioned in the job description, such as financial services and telecoms. Being knowledgeable about the challenges and trends in these sectors will allow you to speak confidently about how you can add value to their clients.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your interview process.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success, stakeholder management, and any specific industries mentioned in the job description, such as financial services or telecoms.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer success and your ability to drive satisfaction and retention. Use specific examples from your past roles to demonstrate your skills and achievements.
Highlight Key Skills: Emphasise your exceptional communication, analytical, and organisational skills in your application. Mention any experience you have with digital transformation services or similar projects.
Showcase Problem-Solving Abilities: Include examples of how you've successfully addressed client issues or improved processes in previous roles. This will demonstrate your advanced problem-solving skills and your proactive approach to client management.
How to prepare for a job interview at Devonshire
✨Showcase Your Stakeholder Management Skills
As a Customer Success Manager, you'll need to demonstrate your ability to manage relationships effectively. Prepare examples of how you've successfully engaged with clients in the past, addressing their needs and ensuring satisfaction.
✨Understand the Company’s Digital Transformation Focus
Familiarise yourself with the company's approach to digital transformation. Be ready to discuss how you can contribute to helping clients transition from traditional processes to digital solutions, showcasing your knowledge of relevant tools and strategies.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle client issues. Think of specific scenarios where you've turned a challenging situation into a positive outcome, highlighting your analytical skills and proactive approach.
✨Demonstrate Your Analytical Skills
Since the role involves analysing client data to provide insights, be prepared to discuss your experience with data interpretation. Bring examples of how your analytical skills have led to actionable recommendations that improved client satisfaction or retention.
