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- Tasks: Assist customers with requests and ensure a great experience from enquiry to order completion.
- Company: Join a leading customer communications company focused on delivering exceptional service.
- Benefits: Enjoy a permanent contract, Monday to Friday hours, and a supportive team environment.
- Why this job: Be part of a dynamic team that values customer relationships and problem-solving.
- Qualifications: Experience in customer service is preferred; teamwork and initiative are key.
- Other info: This role is based in Rotherham, and we welcome applicants from diverse backgrounds.
The predicted salary is between 24000 - 36000 £ per year.
Our client, a leading customer communications company, is looking for a Customer Service Assistant to join their team of customer-focused solutions providers.
As a Customer Service Assistant you will be assisting new and existing customers with requests, acting as a single point of contact from initial enquiry through to order completion. You will build strong customer relationships by providing excellent customer service and going the extra mile to ensure a great customer experience.
This is a permanent contract based at the Templeborough site in Rotherham, Monday to Friday, 8 : 30am to 5 : 00pm.
Main duties
- Communicating with customers ensuring that exemplary customer service is always delivered.
- Coordinating internal departments to deliver projects on time and to customers’ expectations.
- Managing customer budget and timeline expectations regarding projects.
- Being the first point of contact for any customers that require support with our online ordering platform.
- Maintaining the customer database to ensure accurate information and exemplary support.
What do you need to be successful in this role?
To be successful as a Customer Service Assistant, you will need to be able to demonstrate you are :
- Experienced working in a customer service or sales-based role, ideally within the Print Industry, however, this is not essential.
- Able to work as part of a team.
- A problem solver that naturally looks for solutions for customers.
- Confident in using your initiative to prioritise and organise your work.
- A great communicator.
If you’d like to learn more about this role, please get in touch with Natalie!
Please only apply if you have the right to work in the UK.
Devonshire is an equal opportunity employer and we encourage job applications from people of all backgrounds. All qualified applicants will receive consideration regardless of gender, race, religion, age, disability, sexual orientation or marital status.
Salary
£23,000 – £27,000
Contract
Permanent
Location
Rotherham
#J-18808-Ljbffr
Customer Service Assistant employer: Devonshire
Contact Detail:
Devonshire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Familiarise yourself with the company and its services. Understanding their customer communication strategies and the print industry will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Prepare examples of how you've provided excellent customer service in the past. Think about specific situations where you went the extra mile to resolve a customer's issue, as this will demonstrate your commitment to customer satisfaction.
✨Tip Number 3
Showcase your problem-solving skills by thinking of scenarios where you successfully handled difficult customer interactions. This will highlight your ability to remain calm under pressure and find effective solutions.
✨Tip Number 4
Emphasise your teamwork abilities. Be ready to discuss how you've collaborated with colleagues in previous roles to achieve common goals, as this is crucial for coordinating with internal departments.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or sales roles. Emphasise any specific skills that relate to the print industry, even if you don't have direct experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention how you can build strong relationships with customers and provide examples of when you've gone the extra mile in previous roles.
Highlight Problem-Solving Skills: In your application, include specific examples of how you've successfully resolved customer issues in the past. This will demonstrate your ability to be a proactive problem solver.
Showcase Teamwork and Initiative: Mention experiences where you've worked as part of a team and taken the initiative to organise your work. This aligns with the role's requirements and shows you can thrive in a collaborative environment.
How to prepare for a job interview at Devonshire
✨Showcase Your Customer Service Experience
Be prepared to discuss your previous roles in customer service or sales. Highlight specific examples where you went above and beyond to assist customers, as this will demonstrate your commitment to providing excellent service.
✨Demonstrate Problem-Solving Skills
Think of scenarios where you successfully resolved customer issues. During the interview, share these experiences to illustrate your ability to find solutions and handle challenges effectively.
✨Emphasise Teamwork
Since the role requires working as part of a team, be ready to talk about your experiences collaborating with others. Mention how you contributed to team success and supported your colleagues in achieving common goals.
✨Prepare Questions About the Role
Show your interest in the position by preparing thoughtful questions about the company and the Customer Service Assistant role. This not only demonstrates your enthusiasm but also helps you assess if the company is the right fit for you.
