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- Tasks: Lead and support a dynamic team to deliver exceptional front-of-house services.
- Company: Join Paragon Workplace Solutions, a leader in creating thriving workplaces.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Why this job: Make a real impact by enhancing the workplace experience for clients every day.
- Qualifications: Experience in customer service and people management, with a passion for excellence.
- Other info: Embrace a culture of teamwork and continuous improvement in a vibrant setting.
The predicted salary is between 36000 - 60000 £ per year.
At Paragon Workplace Solutions, we create workplaces where people thrive, that are agile, connected, and high performing. We are proud to partner with leading global organisations like Hogan Lovells LLP, delivering a seamless, people-first experience that enhances every working day.
We are now seeking an experienced and proactive Concierge Supervisor to lead and support our Floor Concierge and OSS teams on-site. This is a working supervisor role — combining hands-on operational delivery with the leadership, development, and motivation of a high-performing team.
About the Role
As Concierge Supervisor, you will ensure our client receives exceptional front-of-house and office support services every day. You’ll set the standard for service excellence — leading by example, developing your team, and ensuring a consistently professional and customer-focused experience.
Your key responsibilities will include:
- Supervising and supporting the Floor Concierge and OSS teams to deliver outstanding service.
- Providing cover for concierge duties during team absences.
- Managing day-to-day staffing matters, including holiday requests, sickness, and return-to-work interviews.
- Conducting monthly team meetings to maintain communication and engagement.
- Assisting the Operations Manager with monthly reporting and administration.
- Ensuring professional presentation, appropriate staffing levels, and effective handovers.
- Maintaining department tidiness, safety standards, and compliance with procedures.
- Promoting Paragon’s culture of teamwork, professionalism, and continuous improvement.
- Supporting team development, training, and succession planning.
What You’ll Bring
- A passion for delivering exceptional customer service.
- Experience in office or concierge services (mail, couriers, reprographics desirable).
- People management experience.
- A confident, professional, and solution-oriented mindset.
- Competence in Microsoft Office (especially Excel).
- The ability to work independently, take initiative, and inspire a team.
Devonshire is an equal-opportunity employer, and we encourage job applications from people of all backgrounds. All qualified applicants will receive consideration regardless of gender, race, religion, age, disability, sexual orientation or marital status.
We recognise how challenging this current job market is for candidates, and Paragon Talent Solutions are therefore striving to provide the best candidate experience we can.
If you are interested in this opportunity, we kindly request that you apply via this LinkedIn advert, as opposed to sending us an email or LinkedIn direct message. We are eager to ensure that each candidate application is considered fairly, and receives a consistent experience. Unfortunately, we cannot ensure this standard if you enquire about a role via email or LinkedIn message, as it falls outside of our established process.
Corporate Concierge employer: Devonshire
Contact Detail:
Devonshire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Corporate Concierge
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Paragon Workplace Solutions. Understanding their values and how they operate will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you articulate your experience in office or concierge services and demonstrate your passion for exceptional customer service.
✨Tip Number 3
Show off your people skills! During the interview, share specific examples of how you've successfully managed teams or resolved conflicts. Highlighting your people management experience will set you apart as a strong candidate for the Concierge Supervisor role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and shows your enthusiasm for the role.
We think you need these skills to ace Corporate Concierge
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer service and people management. We want to see how your skills align with the role of Concierge Supervisor, so don’t hold back!
Showcase Your Passion: Let your enthusiasm for delivering exceptional service shine through in your application. We love candidates who are genuinely excited about creating a positive experience for others, so share your passion with us!
Be Professional and Clear: Keep your application neat and professional. Use clear language and structure your information logically. Remember, first impressions count, and we appreciate a well-organised application!
Apply Through Our Website: Don’t forget to apply via our website as instructed! This helps us ensure that your application is processed smoothly and fairly. We’re looking forward to seeing what you bring to the table!
How to prepare for a job interview at Devonshire
✨Know the Company Inside Out
Before your interview, take some time to research Paragon Workplace Solutions. Understand their values, mission, and the specific services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Concierge Supervisor, you'll be leading a team. Be prepared to discuss your previous experiences in people management. Share specific examples of how you've motivated and developed your team, and how you handle challenges in a supervisory role.
✨Demonstrate Customer Service Excellence
Since the role focuses on delivering exceptional customer service, think of scenarios where you've gone above and beyond for clients. Prepare to share these stories during your interview to highlight your passion for providing top-notch service.
✨Be Ready for Operational Questions
Expect questions related to day-to-day operations and staffing matters. Brush up on your knowledge of managing schedules, handling absences, and ensuring compliance with procedures. Showing that you can balance hands-on duties with leadership will set you apart.