At a Glance
- Tasks: Lead and support a high-performing concierge team to deliver exceptional service.
- Company: Join Paragon Workplace Solutions, a leader in creating thriving workplaces.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Other info: Diverse and inclusive workplace with opportunities for growth and development.
- Why this job: Make a real impact by enhancing the workplace experience for clients every day.
- Qualifications: Experience in customer service and people management, with a proactive mindset.
The predicted salary is between 36000 - 60000 € per year.
At Paragon Workplace Solutions, we create workplaces where people thrive, that are agile, connected, and high performing. We are proud to partner with leading global organisations like Hogan Lovells LLP, delivering a seamless, people-first experience that enhances every working day.
We are now seeking an experienced and proactive Concierge Supervisor to lead and support our Floor Concierge and OSS teams on-site. This is a working supervisor role — combining hands-on operational delivery with the leadership, development, and motivation of a high-performing team.
As Concierge Supervisor, you will ensure our client receives exceptional front-of-house and office support services every day. You’ll set the standard for service excellence — leading by example, developing your team, and ensuring a consistently professional and customer-focused experience.
Your key responsibilities will include:
- Supervising and supporting the Floor Concierge and OSS teams to deliver outstanding service.
- Providing cover for concierge duties during team absences.
- Managing day-to-day staffing matters, including holiday requests, sickness, and return-to-work interviews.
- Conducting monthly team meetings to maintain communication and engagement.
- Assisting the Operations Manager with monthly reporting and administration.
- Ensuring professional presentation, appropriate staffing levels, and effective handovers.
- Maintaining department tidiness, safety standards, and compliance with procedures.
- Promoting Paragon’s culture of teamwork, professionalism, and continuous improvement.
- Supporting team development, training, and succession planning.
What You’ll Bring:
- A passion for delivering exceptional customer service.
- Experience in office or concierge services (mail, couriers, reprographics desirable).
- People management experience.
- A confident, professional, and solution-oriented mindset.
- Competence in Microsoft Office (especially Excel).
- The ability to work independently, take initiative, and inspire a team.
Devonshire is an equal-opportunity employer, and we encourage job applications from people of all backgrounds. All qualified applicants will receive consideration regardless of gender, race, religion, age, disability, sexual orientation or marital status.
We recognise how challenging this current job market is for candidates, and Paragon Talent Solutions are therefore striving to provide the best candidate experience we can.
If you are interested in this opportunity, we kindly request that you apply via this LinkedIn advert, as opposed to sending us an email or LinkedIn direct message. We are eager to ensure that each candidate application is considered fairly, and receives a consistent experience.
Corporate Concierge in Edinburgh employer: Devonshire
At Paragon Workplace Solutions, we pride ourselves on fostering a vibrant work culture that prioritises employee growth and development. As a Corporate Concierge, you will be part of a dynamic team dedicated to delivering exceptional service in a supportive environment, with opportunities for professional advancement and continuous improvement. Our commitment to a people-first approach ensures that every day at work is rewarding and fulfilling, making us an excellent employer in the heart of a thriving corporate landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Corporate Concierge in Edinburgh
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see how they engage with their team and clients. This will help you tailor your responses and show that you're a great fit for their people-first approach.
✨Tip Number 2
Practice your customer service scenarios! As a Concierge Supervisor, you'll need to demonstrate your problem-solving skills. Think of examples from your past experiences where you went above and beyond for a client, and be ready to share those stories.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the role and the team. They might share valuable insights that can give you an edge during the interview process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application is seen and considered. Plus, it shows you’re serious about joining the team at Paragon Workplace Solutions.
We think you need these skills to ace Corporate Concierge in Edinburgh
Some tips for your application 🫡
Show Your Passion:Make sure to highlight your passion for delivering exceptional customer service in your application. We want to see that you genuinely care about creating a positive experience for others!
Tailor Your CV:Customise your CV to reflect the skills and experiences that align with the Concierge Supervisor role. We love seeing how your background fits into our vision of a high-performing team.
Be Clear and Concise:When writing your cover letter, keep it clear and to the point. We appreciate straightforward communication that gets to the heart of why you’re the perfect fit for us.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application is considered fairly and consistently. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Devonshire
✨Know the Company Inside Out
Before your interview, take some time to research Paragon Workplace Solutions. Understand their values, mission, and the specific services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Concierge Supervisor, you'll be leading a team. Be prepared to discuss your previous experiences in people management. Share specific examples of how you've motivated and developed your team, and how you handle challenges in a supervisory role.
✨Demonstrate Customer Service Excellence
Since the role focuses on delivering exceptional customer service, think of scenarios where you've gone above and beyond for clients. Prepare to discuss these experiences during the interview to highlight your passion for providing top-notch service.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, and expectations for the Concierge Supervisor role. This shows that you're engaged and serious about finding the right fit for both you and the company.
