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- Tasks: Support a team to ensure every customer interaction is positive and memorable.
- Company: Join a leading BPO company in Sunderland, known for its forward-thinking approach.
- Benefits: Enjoy a collaborative work environment with opportunities for personal growth.
- Why this job: Make a real impact on the customer journey while developing your skills.
- Qualifications: Experience in customer care, strong communication, and problem-solving skills required.
- Other info: Must be able to work on-site in Sunderland up to 5 days a week.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for a Customer Success Executive to join a leading BPO company, based in Sunderland.
This is a fantastic opportunity to make a real impact on the customer journey within a forward-thinking organisation.
Main responsibilities
- Work closely with the Client Services Managers to deliver exceptional service.
- Support a team of 12, ensuring every customer interaction is positive and memorable.
- Provide support and guidance to resolve customer issues or queries.
- Showcase your excellent communication and problem‑solving skills.
- Join a supportive and collaborative team.
Required skills
- Experience in a customer care / experience role.
- Confident communicator and relationship builder.
- Organisational skills with the ability to multitask in a fast‑paced environment.
- Strong analytical skills for interpreting data and providing actionable insights.
- Ability to work collaboratively in a team and adapt to change management processes.
- Effective problem‑solving skills.
Please only apply if you have the right to work in the UK and can work on‑site up to 5 days per week in Sunderland.
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Client Services Executive employer: Devonshire
Contact Detail:
Devonshire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Executive
✨Tip Number 1
Familiarise yourself with the company’s values and mission. Understanding what drives the organisation will help you align your responses during interviews and demonstrate that you're a good fit for their culture.
✨Tip Number 2
Prepare specific examples from your past experiences that showcase your customer service skills. Think about times when you resolved issues or improved customer satisfaction, as these will be key in demonstrating your capabilities.
✨Tip Number 3
Research common challenges faced in customer service roles within BPOs. Being able to discuss these challenges and how you would approach them can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide insights into the company culture and the expectations for the Client Services Executive role, which can be invaluable during your application process.
We think you need these skills to ace Client Services Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer care roles. Emphasise your communication skills, problem-solving abilities, and any relevant achievements that showcase your capability to deliver exceptional service.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the responsibilities and skills mentioned in the job description. Use examples from your past experiences to demonstrate how you can positively impact the customer journey.
Showcase Analytical Skills: In your application, mention any experience you have with data interpretation and how you've used insights to improve customer service. This will highlight your analytical skills, which are crucial for the role.
Highlight Team Collaboration: Discuss your ability to work collaboratively within a team. Provide examples of how you've successfully worked with others to resolve customer issues or improve processes, as this is key for the Client Services Executive position.
How to prepare for a job interview at Devonshire
✨Showcase Your Customer Care Experience
Be prepared to discuss your previous roles in customer care. Highlight specific examples where you successfully resolved customer issues or improved their experience, as this will demonstrate your suitability for the Client Services Executive position.
✨Demonstrate Communication Skills
Since the role requires excellent communication, practice articulating your thoughts clearly and confidently. Consider preparing a few anecdotes that showcase your ability to build relationships and communicate effectively with customers.
✨Prepare for Problem-Solving Scenarios
Anticipate questions that assess your problem-solving skills. Think of situations where you had to analyse data or resolve conflicts, and be ready to explain your thought process and the outcomes of your actions.
✨Emphasise Team Collaboration
The job involves working closely with a team, so be sure to highlight your collaborative experiences. Share examples of how you've worked with others to achieve common goals, and express your enthusiasm for being part of a supportive team environment.
