At a Glance
- Tasks: Provide top-notch customer service and administrative support to clients and the team.
- Company: Join Paragon, a company that values inclusivity and teamwork.
- Benefits: Enjoy career development, health plans, and wellbeing support.
- Other info: Dynamic work environment with opportunities for growth and learning.
- Why this job: Be the first point of contact and make a real difference for customers.
- Qualifications: Strong communication skills and attention to detail are essential.
The predicted salary is between 22000 - 26000 £ per year.
An exciting opportunity has become available for a Client Services Associate to join our Client Services team at Paragon's Sheffield site. The role's purpose is to provide customer service and administrative support to our clients and the wider Client Services team. Acting as the first point of contact for incoming enquiries, answering calls and emails promptly and professionally. Accurately logging orders, updating systems, and coordinating with internal teams such as operations, warehouse and couriers to ensure smooth processing of customer requests. Maintaining a high level of attention to detail, ensuring all information is captured correctly and tasks are completed on time. Supporting the wider team by handling day to day administration, assisting with order tracking, resolving basic customer issues, and ensuring an excellent customer experience at all times.
Key Responsibilities
- Ensure excellent customer service is delivered at all times.
- Communicate with customers using the most appropriate method of interaction including phone, email and video call.
- Attend face to face meetings as and when required.
- Ensure scheduled tasks are completed in full and on time.
- Take direction from members of the Client Services Team to support customer and team objectives.
- Prioritise workload ensuring all requests are dealt with and completed on time.
- Provide keen attention to detail when processing orders and communicating customer requests to internal departments.
- Work to your own initiative, applying your knowledge and understanding of the customers ways of working.
- Build strong working relationships with customers, suppliers and internal teams.
- Manage customer requests and coordinate with internal and external teams to ensure expectations are delivered.
- Understand and manage customer enquiries for online ordering platforms.
- Support the delivery and completion of customer projects.
Skills and Attributes we are looking for
- Excellent Customer Service and Communication skills both written and verbally.
- Experience within a Customer Service environment.
- Can work across multiple IT systems and programmes simultaneously.
- Strong attention to detail.
Benefits include
- Employee Benefits Platform.
- Career development opportunities.
- Reimbursements.
- Bupa Cash Plan.
- Cycle to work Scheme.
- Financial Health Check.
- Wellbeing, Legal, Personal finance support.
- Employee Assistance Programme.
Paragon is committed to creating an inclusive and accessible workplace where everyone feels valued, respected and able to thrive. We welcome applications from individuals of all backgrounds, experiences and perspectives. All qualified applicants will be considered fairly and without discrimination on the basis of race, ethnicity, gender, gender identity or expression, sexual orientation, disability, age, religion or belief, marital or civil partnership status, pregnancy or maternity, or any other characteristic protected by applicable law. We recognise how challenging the current job market can be, and Paragon Talent Solutions are committed to providing the best possible candidate experience throughout the recruitment process. If you are interested in this opportunity, we kindly ask that you apply via this LinkedIn advert rather than by email or LinkedIn direct message. This helps us ensure that every application is reviewed fairly, consistently and efficiently through our established recruitment process. If you require any reasonable adjustments or additional support during the application process, please let us know and we will be happy to assist.
Client Services Administrator employer: Devonshire
Paragon is an exceptional employer located in Sheffield, offering a vibrant work culture that prioritises inclusivity and employee well-being. With a strong focus on career development and a comprehensive benefits package, including health support and financial wellness initiatives, employees are empowered to thrive both personally and professionally. Join our Client Services team to be part of a supportive environment where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Administrator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Devonshire. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Devonshire before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Services Administrator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Devonshire:Your cover letter is your chance to shine! Tell us why you want to work at Devonshire specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Devonshire!
How to prepare for a job interview at Devonshire
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
