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For Companies At a Glance
- Tasks: Manage client relationships and ensure satisfaction while driving account growth.
- Company: Join a leading customer communications company focused on digital transformation.
- Benefits: Enjoy a dynamic work environment with opportunities for professional growth.
- Why this job: Be part of a forward-thinking team that revolutionises business processes and impacts clients positively.
- Qualifications: Experience in BPO or Client Services with strong communication and analytical skills required.
- Other info: This role is based in Sunderland and requires an EU work permit.
The predicted salary is between 36000 - 60000 £ per year.
Our client, a leading customer communications company, is looking for a Client Services Account Manager to join their team in Sunderland. Our client is a dynamic and forward-thinking organisation committed to revolutionising the way our clients do business. They specialise in digital transformation services, helping clients transition from traditional paper-based processes to cutting-edge digital solutions. Based in Sunderland, our BPO site is a busy and growing part of the organisation. We have exciting opportunities for experienced Account Managers to join the Client Service team.
You will be responsible for managing a prestigious client portfolio from Financial Services, Consumer Goods, Utility, and Telecommunications industries. Success will be achieved through managing client and internal stakeholder relationships effectively, providing clear verbal and written communications, and growing and developing the client accounts with a focus on sales increase and client satisfaction.
Main Duties:- Build strong, collaborative, and positive relationships with clients at various levels, involving internal staff as necessary.
- Take ownership and manage escalations effectively.
- Manage ‘day to day’ queries, communicating effectively in writing and verbally with clients and internal stakeholders.
- Act as a conduit between the client and internal stakeholders, managing new product, project, or change briefings from clients.
- Support project delivery for new accounts from a client service perspective, supported by the project manager and team.
- Create monthly and quarterly management reports to present to clients during structured formal reviews, using these meetings to understand forecasts, improvements, and growth opportunities.
- Produce detailed Management Information reports to keep the client informed of progress, status, and performance, ensuring service levels within the contract are maintained.
- Experience within a BPO or Client Services industry
- Strong stakeholder management skills, both internal and external
- High level of communication and analytical skills
Client Services Account Manager employer: Devonshire
Contact Detail:
Devonshire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Account Manager
✨Tip Number 1
Familiarise yourself with the latest trends in digital transformation and customer communications. Understanding the industry landscape will help you engage in meaningful conversations during interviews and demonstrate your knowledge of the company's services.
✨Tip Number 2
Network with professionals in the BPO and Client Services sectors. Attend industry events or join relevant online forums to connect with potential colleagues or mentors who can provide insights into the role and company culture.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships in the past. Highlight your ability to handle escalations and improve client satisfaction, as these are key aspects of the role.
✨Tip Number 4
Research the company’s current clients and projects. Being knowledgeable about their portfolio will allow you to tailor your discussions and show genuine interest in how you can contribute to their success.
We think you need these skills to ace Client Services Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client services and account management. Use specific examples that demonstrate your ability to manage client relationships and drive sales growth.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention your experience in digital transformation services and how you can contribute to their mission of revolutionising client communications.
Highlight Communication Skills: Since the role requires strong verbal and written communication skills, provide examples in your application that illustrate your ability to communicate effectively with clients and internal stakeholders.
Showcase Analytical Abilities: Include instances where you've used analytical skills to improve client satisfaction or drive business results. This could be through reporting or managing client accounts effectively.
How to prepare for a job interview at Devonshire
✨Research the Company
Before your interview, take some time to understand the company's mission, values, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in the role and the organisation.
✨Prepare for Scenario-Based Questions
Given the nature of the Client Services Account Manager role, be ready to discuss specific scenarios where you've successfully managed client relationships or resolved escalations. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Showcase Your Communication Skills
As communication is key in this role, practice articulating your thoughts clearly and concisely. Be prepared to demonstrate how you've effectively communicated with clients and internal stakeholders in past roles.
✨Highlight Your Analytical Abilities
Since the position involves creating management reports and analysing client performance, be ready to discuss your experience with data analysis. Share examples of how you've used data to drive decisions or improve client satisfaction.
