At a Glance
- Tasks: Lead a team of Change Coordinators, ensuring high performance and continuous improvement.
- Company: Join Abbey View, a cutting-edge document services provider in Wymondham.
- Benefits: Enjoy a competitive salary and the chance to develop your leadership skills.
- Other info: Paragon is an equal-opportunity employer, welcoming diverse applicants.
- Why this job: Perfect for those who thrive in dynamic environments and love client interaction.
- Qualifications: Proven leadership skills, problem-solving ability, and experience with Microsoft Excel required.
The predicted salary is between 30000 - 32000 € per year.
Abbey View is proud to be one of 17 Paragon sites across the UK, specialising in the production of both outbound and inbound document services. Our Wymondham-based site boasts cutting-edge capabilities in printing, mailing, warehousing, and electronic data capture. We support a wide range of customer requirements with our outbound mail and inbound postal solutions. The site is home to key operational and support functions including Production Services, Finance, and IT, all working together to deliver high-quality service and innovation to our clients.
The Opportunity
We are currently seeking a Change Management Team Leader to join our high-performing Production Support function. This is a pivotal role responsible for leading a team of Change Coordinators, overseeing workload distribution, ensuring team performance, and supporting continuous improvement. You'll be the first point of escalation, both internally and externally, and play a key role in managing standards, process documentation, and team training. This role offers an exciting blend of leadership, operational oversight, and client interaction – ideal for someone who thrives in a dynamic, client-focused environment.
Key Responsibilities
- Operations
- Set and uphold high team standards, ensuring compliance and consistency
- Maintain thorough knowledge of change processes and production workflows
- Manage SLA adherence, job scheduling, and database ownership
- Deliver continuous improvement initiatives and support internal software evolution
- Support wider planning and scheduling efforts when needed
- Ensure quality and performance measurement against KPIs
- Client Focus
- First point of escalation for client issues (internal and external)
- Maintain the highest standards of output quality and data accuracy
- Attend review meetings and support new client onboarding
- Keep clients and Account Managers informed on solutions, technical data, and mailing impacts
- People Leadership
- Manage and develop a team of up to 5 Coordinators
- Conduct regular 1:1s, appraisals, and training sessions
- Monitor and manage team attendance and flexibility to ensure cover at all times
- Promote a culture of accountability, development, and high performance
- Finance
- Ensure accurate and timely Management Information for audit and billing
- Support the identification of revenue opportunities through process improvements
What We’re Looking For
- Proven team leadership capability
- Logical and methodical approach to problem-solving
- Ability to work under pressure and to tight deadlines
- Excellent stakeholder engagement
- Confident with Microsoft Excel and general IT systems
- Experience in people management and coordinating team workloads
Paragon is an equal-opportunity employer, and we encourage job applications from people of all backgrounds. All qualified applicants will receive consideration regardless of gender, race, religion, age, disability, sexual orientation or marital status.
We recognise how challenging this current job market is for candidates, and Paragon Talent Solutions are therefore striving to provide the best candidate experience we can. If you are interested in this opportunity, we kindly request that you apply via this LinkedIn advert, as opposed to sending us an email or LinkedIn direct message. We are eager to ensure that each candidate application is considered fairly, and receives a consistent experience. Unfortunately, we cannot ensure this standard if you enquire about a role via email or LinkedIn message, as it falls outside of our established process.
Salary - £30-32K Based on-site 5 days a week
Change Management Manager employer: Devonshire
At Abbey View, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to excel. Located in Wymondham, our state-of-the-art facility offers exceptional opportunities for professional growth and development, particularly for those in leadership roles like the Change Management Team Leader. With a strong focus on continuous improvement and client satisfaction, we provide a dynamic environment where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Change Management Manager
✨Tip Number 1
Familiarise yourself with change management methodologies and frameworks. Being able to discuss specific approaches, like ADKAR or Kotter's 8-Step Process, during your interview will demonstrate your expertise and commitment to the role.
✨Tip Number 2
Prepare examples of how you've successfully led teams through change in previous roles. Highlighting your leadership skills and ability to manage team dynamics will be crucial in showcasing your fit for this position.
✨Tip Number 3
Research Abbey View and its operations thoroughly. Understanding their specific challenges and how your skills can address them will help you stand out as a candidate who is genuinely interested in contributing to their success.
✨Tip Number 4
Network with current or former employees of Abbey View on platforms like LinkedIn. Gaining insights into the company culture and expectations can provide you with valuable information to tailor your approach during the interview process.
We think you need these skills to ace Change Management Manager
Some tips for your application 🫡
Understand the Role:Before applying, make sure you fully understand the responsibilities of a Change Management Manager. Familiarise yourself with the key tasks mentioned in the job description, such as team leadership, client interaction, and continuous improvement initiatives.
Tailor Your CV:Customise your CV to highlight relevant experience in team leadership, problem-solving, and stakeholder engagement. Use specific examples that demonstrate your ability to manage workloads and improve processes, as these are crucial for this role.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for change management and your understanding of the company's operations. Mention how your skills align with their needs, particularly in maintaining high standards and supporting team development.
Follow Application Instructions:Ensure you apply through the specified channel, as outlined in the job posting. This helps maintain a consistent candidate experience and ensures your application is reviewed fairly. Avoid sending emails or messages directly to the company.
How to prepare for a job interview at Devonshire
✨Understand Change Management Principles
Familiarise yourself with key change management concepts and methodologies. Be prepared to discuss how you have applied these principles in previous roles, especially in leading teams through transitions.
✨Showcase Leadership Experience
Highlight your experience in managing teams, particularly in a fast-paced environment. Prepare examples of how you've motivated your team, handled conflicts, and ensured high performance.
✨Demonstrate Problem-Solving Skills
Be ready to discuss specific challenges you've faced in past roles and how you approached solving them. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Engage with Stakeholders
Prepare to talk about your experience in stakeholder engagement. Think of examples where you've successfully communicated with clients or internal teams to resolve issues or improve processes.
