Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage client relationships and ensure top-notch service delivery while driving growth.
- Company: Join a global communications organisation making waves in the industry.
- Benefits: Enjoy a permanent role with travel opportunities and a supportive work environment.
- Why this job: Be part of a dynamic team focused on innovation and client satisfaction.
- Qualifications: 2+ years in client support, strong communication skills, and data analysis experience required.
- Other info: Devonshire values diversity and encourages applications from all backgrounds.
The predicted salary is between 28800 - 43200 £ per year.
Our client, a global communications organisation, is currently recruiting an Account Manager for their office based in Wymondham, Norfolk. This is a permanent full-time office-based role with travel.
Purpose of role: The purpose of the Account Manager role is to support the Client Account Director and Client Relationship Director to implement plans and stratagems to deliver deep and wide concurrent multiclient engagement to protect and renew existing contracts, pursue New from New Business and identify and deliver long term sustainable growth and efficiencies into the business.
Main Duties:
- Managing direct reports to deliver excellent levels of service and a growth agenda.
- Monitoring and managing budgets and growth targets and proactively taking steps to resolve any issues.
- Production of high-quality informative management information reporting for regular provision.
- Provide appropriate high-level data and analysis of monthly management reports.
- Support month-end billing and the monthly MI pack meeting presentation.
- Represent the business functions and present at client and internal meetings.
- Monitor delivery of services across multiple technical and operational platforms to ensure they are meeting contracted service level agreements and exceeding customer expectations.
- Build & maintain positive and effective working relationships with delivery and support functions at various levels across Technology and Operations.
- Co-ordinate across multiple delivery and support teams and locations to support and facilitate daily service management and assurance activities.
Skills/Experience:
- The Account Manager should be self-motivated, task-oriented, client-focused, highly organised team player and people leader with excellent customer service and people skills, keen attention to detail and a proven ability to build effective working relationships.
- Minimum 2 years’ experience within a client support / customer service or first line support role.
- Proven ability to multi-task effectively and work to tight deadlines, excellent organisational and workload management skills.
- Positive communication and interpersonal skills at a very high level.
- Experience of data analysis – inspecting, transforming and modelling data with the goal of discovering useful information, suggesting conclusions and supporting decision-making.
- Proficient with Microsoft Office applications.
- High standard of numeracy and both written and verbal communication.
- SLA Management & Continuous Improvement experience.
- Incident & Problem Management experience and knowledge of best practice in these disciplines.
- Strong knowledge of business systems and process and how they enhance business efficiency.
- Confident communication (verbal & written) and presentation skills.
If you’d like to learn more about this role, please get in touch with Natalie! Please only apply if you have the right to work in the UK. Devonshire is an equal opportunity employer and we encourage job applications from people of all backgrounds. All qualified applicants will receive consideration regardless of gender, race, religion, age, disability, sexual orientation or marital status.
Account Manager employer: Devonshire
Contact Detail:
Devonshire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Familiarise yourself with the company's values and mission. Understanding what drives the organisation will help you align your responses during interviews and demonstrate that you're a good cultural fit.
✨Tip Number 2
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and the specifics of the Account Manager role, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss your experience in managing client relationships and delivering excellent service. Be ready with specific examples that showcase your ability to handle multiple clients and meet their needs effectively.
✨Tip Number 4
Brush up on your data analysis skills, as this role requires a strong understanding of data management. Being able to discuss how you've used data to drive decisions in past roles will set you apart from other candidates.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client support and customer service. Emphasise your ability to manage budgets, deliver high-quality reports, and build effective working relationships, as these are key aspects of the Account Manager role.
Craft a Compelling Cover Letter: In your cover letter, address how your skills align with the responsibilities outlined in the job description. Mention your experience in data analysis and your proficiency with Microsoft Office applications, as these are crucial for the position.
Showcase Your Communication Skills: Since strong communication skills are essential for this role, ensure that your application reflects your ability to communicate effectively. Use clear and concise language, and consider including examples of successful presentations or client interactions.
Highlight Relevant Experience: If you have experience in incident and problem management or continuous improvement, make sure to highlight this in your application. Provide specific examples of how you've contributed to business efficiency in previous roles.
How to prepare for a job interview at Devonshire
✨Showcase Your Client Management Skills
As an Account Manager, your ability to manage client relationships is crucial. Be prepared to discuss specific examples of how you've successfully built and maintained client relationships in the past. Highlight your approach to resolving issues and ensuring client satisfaction.
✨Demonstrate Your Organisational Skills
This role requires excellent organisational abilities. During the interview, share how you prioritise tasks and manage multiple projects simultaneously. Use examples that illustrate your time management skills and your ability to meet tight deadlines.
✨Prepare for Data Analysis Questions
Since the role involves data analysis, be ready to discuss your experience with inspecting and transforming data. You might be asked to explain how you've used data to support decision-making or improve processes in previous roles.
✨Exhibit Strong Communication Skills
Effective communication is key for this position. Practice articulating your thoughts clearly and confidently. Be prepared to discuss how you tailor your communication style to different audiences, whether in presentations or client meetings.
