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For Companies At a Glance
- Tasks: Lead a team to deliver top-notch customer service and manage ongoing projects.
- Company: Join a leading customer communications company focused on innovative solutions.
- Benefits: Competitive salary, career development opportunities, and a supportive team environment.
- Why this job: Make a real difference in customer experiences while developing your leadership skills.
- Qualifications: Experience in customer-facing roles and sales, plus strong IT skills.
- Other info: Dynamic workplace with opportunities for growth and collaboration.
The predicted salary is between 36000 - 60000 £ per year.
Our client, a leading customer communications company, is looking for an Account Manager to join their team of customer-focused solutions providers. As an Account Manager, you will be leading a small team of internal Account Executives as part of the wider Customer Service department, ensuring all customers receive the best possible customer experience whilst supporting and managing a busy team.
Main Duties:
- Ensure exemplary customer service is delivered at all times across your team.
- Ensure scheduled reports and tasks are completed in full and on time for your team.
- Work with the Senior Account Managers to support colleagues and delegate tasks across the team where relevant.
- Point of escalation for customer complaints.
- Support team to deliver resolutions for ongoing service issues.
- Formalise and document best practice for processes across your team.
- Prioritise workload to ensure a balanced approach to reacting to incoming requests whilst monitoring ongoing projects and supporting your team’s workload.
- Co-ordinate internal departments and external suppliers to deliver projects on time and to customers’ expectations.
- Provide timely updates to customers and internal stakeholders on ongoing projects.
- Contribute to resource planning for any absence across the team and to support project work.
- Provide monthly reporting to Senior Account Manager / Account Director on individual and team KPIs.
Skills / Experience:
- Previous experience working within a customer facing role.
- Previous sales experience.
- Use of information technology such as Microsoft, Excel, Explorer and office products.
- 3 GCSE’s (including Maths and English) at A-C grade or equivalent.
Account Manager employer: Devonshire
Contact Detail:
Devonshire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for an Account Manager role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their customer service approach and think about how your experience aligns with their values. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your pitch! Be ready to explain how your previous roles have prepared you for managing a team and delivering excellent customer service. Highlight specific examples that showcase your skills and achievements.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that Account Manager position. Plus, it shows you’re serious about joining our team and makes it easier for us to find your application.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Account Manager role. Highlight your customer service experience and any leadership roles you've had. We want to see how you can lead a team and deliver top-notch service!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer communications and how your skills align with our needs. Keep it friendly and professional – we love a personal touch!
Showcase Your Achievements: Don’t just list your responsibilities; show us what you’ve achieved in previous roles. Use numbers and examples to demonstrate how you’ve improved customer satisfaction or led successful projects. We’re all about results!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Devonshire
✨Know Your Customer Service Inside Out
Make sure you brush up on customer service principles and best practices. Be ready to share examples of how you've delivered exemplary service in the past, especially in challenging situations. This will show that you understand the importance of customer experience.
✨Showcase Your Team Leadership Skills
As an Account Manager, you'll be leading a team. Prepare to discuss your leadership style and how you've successfully managed teams before. Think of specific instances where you delegated tasks effectively or resolved conflicts within your team.
✨Be Ready with Data and Reporting Examples
Since the role involves reporting on KPIs, come prepared with examples of how you've used data to drive decisions in previous roles. Highlight your experience with tools like Excel and how you've used them to track performance and improve processes.
✨Demonstrate Your Problem-Solving Skills
Prepare to discuss how you've handled customer complaints or service issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showing how you can support your team in delivering resolutions effectively.
