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For Companies At a Glance
- Tasks: Manage customer accounts and drive sales while collaborating with internal teams.
- Company: Join a leading company in the printing and direct mail industry.
- Benefits: Enjoy a competitive benefits package, including wellness support and a cycle to work scheme.
- Why this job: Be the key contact for clients and make a real impact on their success.
- Qualifications: Experience in account management and excellent communication skills are essential.
- Other info: Dynamic role with opportunities for personal growth and development.
The predicted salary is between 30000 - 42000 £ per year.
Overview
A fantastic opportunity to join one of Paragon\’s Customer Communication Client sites, based in Castleford as an Account Manager. Reporting into the Client Services Manager, the Account Manager is responsible for proactively managing a nominated set of customer accounts that will contribute to the departmental sales budget for the financial year.
Hours: 40 hours per week, Monday to Thursday 8am – 5pm and Friday 8am – 2:30pm.
Key Responsibilities
- To proactively engage with customers to help PTSL achieve budgeted sales input levels (correct mix of work and at required margin levels).
- To seek opportunities to win new and repeat business from nominated accounts
- To be technically up to date with the Optimus system and capable of; Estimating (Repeat jobs), Order Processing (Manufactured with Outwork and Traded orders), Stored Job Processing, Supplier Requisitions, NCR Processing
- Monitor order acknowledgements, lead times and production queue to make sure customer orders are delivered on time
- Liaise with various internal teams such as Warehouse / Supply chain / Production Planning / Sales regarding the work in progress
- Be able to train other members of the client services team to take over the management of your nominated accounts so that cover is available in periods of sickness or holiday.
- Be able to identify when a visit to the customer is required by Sales Director, Client Services Manager or General Manager. A visit may be required for review purposes or for new business opportunities
- To understand and ensure that customers are fully aware of PTSL/Paragon Group product and service offering
- To proactively follow up quotations in a timely manner and use your skills, knowledge and discretion to win orders in accordance with company guidelines.
- To proactively pass on additional charges for non-quoted extras such as Artwork charges, AM or Timed deliveries, expedited deliveries etc
- Serve as the main point of contact and source of information for and from external customers and any escalation for nominated accounts
- Carry out specific project work as required and constantly seek to make continuous improvement to procedures and personal/team operation
- To minimise cost and improve margin wherever possible within agreed customer service levels
Skills and Attributes
- Experience and good knowledge within the Print and Direct mail industry within an account management / client services environment
- Ability and willingness to win/influence business through excellent communication skills (primarily telephone based)
- Excellent telephone manner with customer friendly attitude and ability to communicate in spoken and written form with customer
- Fast and accurate data entry skills with excellent attention to detail
- Willingness to participate in Customer Meetings where occasional travel may be required.
- Resilient and able to work under pressure to tight deadlines
- Ability to adapt to incoming software/hardware and procedural developments, strong command of Microsoft Excel and Word and E-mail packages
- Ability to be proactive and continuously identify improved ways of performing your role.
Benefits
- Employee Benefits Platform
- Reimbursements
- Cycle to work Scheme
- Wellbeing, Legal, Personal finance support
- Employee Assistance Programme
- Refer a friend scheme – earn £500!
Please note that due to the high volume of responses we receive, only successful applicants will be contacted.
We are an equal opportunity employer, and we encourage job applications from people of all backgrounds. All qualified applicants will receive consideration regardless of gender, race, religion, age, disability, sexual orientation, or marital status.
Employment details
- Employment type: Full-time
- Seniority level: Associate
- Job function: Project Management, Administrative, and General Business
- Industries: Printing Services
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Account Manager employer: Devonshire
Contact Detail:
Devonshire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Get to know the company inside out! Research Paragon and their Customer Communication services. This will help you tailor your conversations and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since the role involves a lot of customer interaction, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge and potentially a foot in the door when applying through our website.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Account Manager role. Highlight your experience in account management and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background fits with our needs. Be genuine and let your personality come through – we love that!
Showcase Your Communication Skills: Since this role involves a lot of customer interaction, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and professional, but don’t be afraid to show a bit of flair!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Devonshire
✨Know Your Stuff
Make sure you brush up on your knowledge of the print and direct mail industry. Familiarise yourself with the Optimus system and be ready to discuss how you've used similar tools in past roles. This shows you're not just a good communicator, but also technically savvy.
✨Showcase Your Communication Skills
Since this role heavily relies on excellent communication, practice articulating your thoughts clearly. Prepare examples of how you've successfully managed customer accounts or resolved issues over the phone. A friendly and professional telephone manner can really set you apart.
✨Be Proactive
Demonstrate your proactive nature by preparing questions about how you can contribute to winning new business. Think about ways you could improve processes or customer interactions. Showing initiative will impress the interviewers and align with their expectations for the role.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills under pressure. Think of specific instances where you've had to meet tight deadlines or manage multiple accounts. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
