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- Tasks: Assist customers with requests and ensure a great experience from enquiry to order completion.
- Company: Join a leading customer communications company focused on delivering exceptional service.
- Benefits: Enjoy a permanent contract, Monday to Friday hours, and a supportive team environment.
- Why this job: Build strong relationships while solving problems and making a real impact for customers.
- Qualifications: Experience in customer service or sales is preferred; problem-solving skills are essential.
- Other info: Open to applicants from all backgrounds; equal opportunity employer.
The predicted salary is between 28800 - 43200 £ per year.
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Our client, a leading customer communications company, is looking for an Account Executive to join their team of customer-focused solutions providers.
As an Account Executive for assisting new and existing customers with requests, acting as a single point of contact from initial enquiry through to order completion. You will build strong customer relationships by providing excellent customer service and going the extra mile to ensure a great customer experience.
This is a permanent contract based at the Templeborough site in Rotherham, Monday to Friday, 8:30am to 5:00pm.
- Communicating with customers ensuring that exemplary customer service is always delivered.
- Coordinating internal departments to deliver projects on time and to customers’ expectations.
- Managing customer budget and timeline expectations regarding projects.
- Being the first point of contact for any customers that require support with our online ordering platform.
- Maintaining the customer database to ensure accurate information and exemplary support.
What do you need to be successful in this role?
To be successful as an Account Executive, you will need to be able to demonstrate you are: –
- Experienced working in a customer service or sales-based role, ideally within the Print Industry, however, this is not essential.
- Able to work as part of a team.
- A problem solver that naturally looks for solutions for customers.
- Confident in using your initiative to prioritise and organise your work.
If you’d like to learn more about this role, please get in touch with Natalie!
Please only apply if you have the right to work in the UK.
Devonshire is an equal opportunity employer and we encourage job applications from people of all backgrounds. All qualified applicants will receive consideration regardless of gender, race, religion, age, disability, sexual orientation or marital status.
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Account Executive employer: Devonshire
Contact Detail:
Devonshire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Executive
✨Tip Number 1
Familiarise yourself with the company and its services. Understanding their customer communication solutions will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable when preparing for interviews.
✨Tip Number 3
Prepare to showcase your problem-solving skills. Think of specific examples from your past experiences where you successfully resolved customer issues, as this is a key aspect of the Account Executive role.
✨Tip Number 4
Practice your communication skills. As the first point of contact for customers, being articulate and confident in your communication will set you apart. Consider mock interviews to refine your approach.
We think you need these skills to ace Account Executive
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Account Executive position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service or sales roles. Use bullet points to make it easy to read and focus on achievements that demonstrate your problem-solving skills and ability to work as part of a team.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Provide specific examples of how you have successfully managed customer relationships and delivered excellent service in previous positions.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at Devonshire
✨Showcase Your Customer Service Skills
As an Account Executive, your ability to provide excellent customer service is crucial. Prepare examples from your past experiences where you went above and beyond for a customer, demonstrating your commitment to delivering a great customer experience.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you identified a problem and successfully implemented a solution. This will highlight your proactive approach and ability to think on your feet, which is essential for managing customer expectations.
✨Familiarise Yourself with the Company
Research the company and its services thoroughly. Understanding their customer communication strategies and how they operate will allow you to tailor your responses and show genuine interest in the role during the interview.
✨Prepare Questions for the Interviewer
Having thoughtful questions prepared shows your enthusiasm for the position. Ask about team dynamics, project management processes, or how success is measured in the role. This not only demonstrates your interest but also helps you assess if the company is the right fit for you.
