Account Director (City of London)

Help Us Shape the Future of Customer Connection. At DCX, we believe bold thinking, data-led insight, and creative precision can unlock the true potential of every brand-customer relationship. We’re a team of strategists, CRM specialists, developers, and creatives who don’t just deliver campaigns — we design journeys, shape experiences, and drive results.

We’re looking for an exceptional Account Director who’s ready to lead with impact, elevate our client partnerships, and push boundaries through the power of data-driven creativity.

As Account Director, you will have demonstrable expertise in the following areas:

• Client Management Guru: Possesses substantial experience managing multiple clients simultaneously, effectively addressing their unique needs, delivering results, and fostering strong client relationships.
• People First Manager: Able to lead, manage and mentor a team to develop their careers through delivering great work, being proactive and facing challenges head on.
• Data-Driven Marketing Maestro: Exhibits a deep passion for and expertise in utilising customer, campaign, and performance data to drive effective digital CRM and BTL direct marketing strategies.
• Campaign Planning and Execution Expert: Demonstrates a proven ability to plan, execute, and measure high-performing digital CRM and BTL direct marketing campaigns, including website development, ensuring measurable results and campaign optimisation.
• Database Navigation Ninja: Possesses the ability to navigate and utilise complex databases or Single Customer Views to create effective event-based triggered communications, maximising customer engagement and conversion opportunities.
• A Growth Catalyst: Possesses a proven track record of supporting clients to grow through strategic initiatives and innovative approaches.

What You’ll Bring

• Proven experience leading and growing accounts in a digital CRM and direct marketing environment.
• Strong grasp of customer, campaign, and performance data — and how to turn insight into action.
• Ability to work with complex databases, creating event-based, triggered communications.
• Confidence in client leadership, commercial negotiation, and cross-functional collaboration.
• A minimum of 3–5 years’ line management experience.

Bonus Points For

• Hands-on with ESPs like Acoustic, SFMC, Adobe Campaign or Braze.
• Experience in dashboard reporting (Tableau, Power BI).
• Familiarity with SQL, Snowflake and Azure Data management tool experience - Faststats.

Why Join DCX? We’re not your typical agency. We don’t believe in one-size-fits-all. We believe in insight over instinct, craft over chaos, and people before process. Here, you’ll be part of a team that’s passionate about ideas, fearless in execution, and obsessed with making meaningful connections for our clients. At DCX, you won’t just lead accounts — you’ll lead change.

We are an equal opportunity employer, and we encourage job applications from people of all backgrounds. All qualified applicants will receive consideration regardless of gender, race, religion, age, disability, sexual orientation or marital status.

We recognise how challenging this current job market is for candidates, and Paragon Talent Solutions are therefore striving to provide the best candidate experience we can. If you are interested in this opportunity, we kindly request that you apply via this LinkedIn advert, as opposed to sending us an email or LinkedIn direct message. We are eager to ensure that each candidate application is considered fairly, and receives a consistent experience. Unfortunately, we cannot ensure this standard if you enquire about a role via email or LinkedIn message, as it falls outside of our established process.

This is a hybrid role - 2 days a week in our London office, plus ad-hoc client travel twice a month. Salary - £55-60K.