At a Glance
- Tasks: Provide 1st line support and resolve tech issues for users.
- Company: Join a leading enterprise in Solihull with a vibrant tech culture.
- Benefits: Gain valuable IT experience with opportunities for career progression.
- Other info: Work onsite in a dynamic environment with a supportive team.
- Why this job: Kickstart your IT career while delivering excellent customer service.
- Qualifications: 6-12 months of IT support experience and strong communication skills.
The predicted salary is between 22000 - 28000 € per year.
If you are a 1st line Service Desk Analyst with 6-12 months experience, we have a new role we would like to discuss with you. This is a great entry point into IT with real progression, working within an enterprise scale business with broad tech exposure. Please note this role requires 5 days per week onsite in Solihull, West Midlands.
What You'll Do
- Provide 1st line support via phone, email, and ticketing system
- Log, triage, and resolve incidents and service requests
- Escalate complex issues where required
- Support hardware, software, and user issues
- Assist with device setup, builds, and deployments
- Deliver excellent customer service at all times
Tech Skills
- Basic knowledge of:
- Windows 10 & 11
- Microsoft Office/Microsoft 365
- PC/laptop hardware & peripherals (printers, etc.)
- Mobile devices
- AV/meeting room tech
What We're Looking For
- 6-12 months' IT support experience (service desk or onsite/field)
- Good communication skills (spoken & written)
- Strong customer service mindset
- Positive, reliable, and team-oriented
- Able to work with urgency and manage workload
Nice to Have
- Exposure to ticketing tools (eg, ServiceNow, Jira)
1st line Service Desk Analyst in Solihull employer: Devonshire Hayes
Join a dynamic team as a 1st line Service Desk Analyst in Solihull, where you'll benefit from a supportive work culture that prioritises employee growth and development. With a focus on providing excellent customer service, this role offers a fantastic entry point into the IT sector, with opportunities for progression within an enterprise-scale business that values innovation and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land 1st line Service Desk Analyst in Solihull
✨Tip Number 1
Get your tech skills sharp! Brush up on Windows 10 & 11, Microsoft Office, and any ticketing tools like ServiceNow or Jira. The more confident you are with these, the better you'll perform in interviews.
✨Tip Number 2
Practice your communication skills! Whether it's over the phone or via email, being clear and friendly is key. Try role-playing common support scenarios with a friend to get comfortable.
✨Tip Number 3
Show off your customer service mindset! Think of examples from your past experience where you went above and beyond for a customer. We love to hear about those moments during interviews!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always looking for passionate individuals ready to jump into the world of IT support.
We think you need these skills to ace 1st line Service Desk Analyst in Solihull
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your 1st line support experience and any relevant tech skills. We want to see how your background fits with the role, so don’t be shy about showcasing your customer service mindset!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about this role and how your skills align with what we’re looking for. Keep it friendly and professional – we love a good personality!
Show Off Your Tech Knowledge:Mention any specific tools or technologies you’ve worked with, like Windows 10/11 or ticketing systems. We’re keen on seeing your familiarity with these as they’ll come in handy in the role!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Devonshire Hayes
✨Know Your Tech Basics
Brush up on your knowledge of Windows 10 & 11, Microsoft Office, and common hardware issues. Be ready to discuss how you've resolved similar problems in the past, as this will show your practical experience and understanding of the role.
✨Show Off Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in previous roles. Think about specific situations where you went above and beyond to help a user, as this is crucial for a 1st line Service Desk Analyst.
✨Practice Your Communication
Since good communication skills are key, practice explaining technical concepts in simple terms. You might be asked to describe how you would assist a user over the phone or via email, so clarity is essential.
✨Familiarise Yourself with Ticketing Tools
If you have experience with ticketing systems like ServiceNow or Jira, be prepared to discuss it. If not, do a bit of research on how these tools work, as it shows your willingness to learn and adapt to new systems.
